Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.

Industry: Retail
Company Size: 1,001-5,000 employees

Pattern®

Savvy Admin PROD

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need an **Associate Director of Affiliate ** to lead our creator affiliate programs across health and beauty categories — recruiting, developing, and matching top creators with brand partners to drive real results. This role sits at the heart of a fast-growing social commerce team where no two days look the same, and you'll play a key part in shaping high-impact creator and brand experiences. This is a full-time role and will work a hybrid schedule based in **Lehi, UT or Los Angeles, CA **.

**What is a day in the life of an Associate Director of Affiliate?**

- Lead, coach, and mentor a team of Creator Success Managers and Campaign Managers, helping them grow in their careers and hit their goals

- Oversee day-to-day management of affiliate creator programs across health and beauty categories

- Drive creator recruitment, onboarding, and development — helping creators level up their GMV and content performance

- Partner with brands to identify the right creator talent and facilitate authentic, high-converting partnerships

- Plan and execute VIP Creator Brand Matchmaking Events that bring top creators and brands together in meaningful experiences

- Monitor campaign performance, analyze GMV data, and deliver insights and reporting to brand partners

- Serve as a key point of contact for both creators and brand partners, building trust and long-term relationships

**What will I need to thrive in this role?**

- Proven experience in the creator economy — you deeply understand how creators work, what motivates them, and how to build lasting relationships

- Strong people leadership skills — you have managed or mentored direct reports and know how to bring out the best in a team

- Exceptional relationship-building skills — you are personable, warm, and genuinely great with people

- Strong organizational and project management skills — you can manage multiple campaigns, creators, and priorities without dropping the ball

- TikTok Shop affiliate experience is a major plus — familiarity with creator tiers, GMV metrics, and affiliate mechanics preferred

- Experience in the beauty and/or health category, including an understanding of these audiences and content styles

- Bachelor's degree or equivalent

**What does high performance look like?**

- You follow through on all assignments in a timely manner and keep campaigns and creator pipelines running without dropping the ball

- You give 100% to every creator relationship, brand partnership, and team interaction — consistently showing up as a trusted point of contact

- You take full ownership of your programs and see them through to completion, from creator onboarding to campaign reporting

- You use data — GMV, GPM, engagement rate, conversion rate — to make informed decisions and proactively surface insights to brand partners

- Your team feels supported, coached, and set up to succeed because of your mentorship and leadership

**What is my potential for career growth?**

- Pattern promotes from within and invests in its people — this role offers real ownership and room to grow as the social commerce team expands

- You'll build a deep network across the creator economy, working alongside top health and beauty brands and influential creators

- As the affiliate program scales, there will be opportunities to take on broader strategic leadership across additional categories and markets

**What does success look like in the first 30, 60, 90 days?**

- 0–30 Days: You've developed a strong foundational understanding of the affiliate program, built relationships with key creators and team members through meet-and-greets, and have a solid grasp of the Beauty category strategy within TikTok Shop

- 30–60 Days: You've established a clear reporting framework for affiliate performance, built a structured pipeline for new creator acquisition, and defined an exit strategy for creators based on GMV performance

- 60–90 Days: You're identifying and implementing strategic improvements, optimizing the program, and ensuring it is on track to meet quarterly and annual KPIs

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Associate Director of Affiliate

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Digital Advertising Strategist to help transform our digital advertising team into a data-driven performance machine. We want our team members to be proactive and persistent until they are able to turn data into profitable insights for our customers and partners alike. We are looking for someone with extremely high standards who is efficient and not afraid to roll up their sleeves and do what it takes to help our partners be successful. If you are intelligent, organized, and a high-energy builder, we encourage you to apply. This is a full-time role and will work a hybrid schedule (three days in office, two days remote per week) based in Lehi, Utah.

**What is a day in the life of a Digital Advertising Strategist?**

- Manage and delegate the creation of PPC and display campaigns across Amazon, Walmart, Google, Facebook, etc.

- Perform market research to build tailored and relevant full-funnel strategies for clients

- Nurture partner relationships by meeting regularly to review performance, negotiate advertising budgets, and discuss strategy ideas

- Research and test effective keywords, bidding strategies, and ad copy to catalyze traffic and sales velocity

- Collaborate with the brand management team to align advertising goals with the internal ambitions set by our partners

**What will I need to thrive in this role?**

- Bachelor’s degree in Marketing, Business, Communications or a related program

- 2+ years of experience in digital marketing, preferably in paid search and display advertising (Google Ads, Facebook, etc.)

- Demonstrable Excel knowledge, data analysis, and problem solving skills

- Prior experience in managing client relationships and communicating with key internal & external partners

- Demonstrable quickness in learning new things and an ambitious attitude

**Preferred Qualifications**

- Working history with the Amazon advertising platform and third party tools like Helium 10, Pacvue, Viral Launch, etc.

- Knowledge of advanced auto-bid tools, such as Marin or DS3

- Skills in web analytics and relevant attribution models

- Experience in retail revenue strategy

**What does high performance look like?**

- You are agile and experimental, bringing new ideas and moving fast to achieve goals

- You are self-driven, organized, and proactive mindset with high ethical standards

- You love web analytics, attribution models, and are up to speed on all the latest trends

- You follow through with all assignments in a timely manner

- You give 100% to all tasks and projects you are given

- You will take full ownership of your projects and follow through to completion

**What is my potential for career growth?**

- You will learn valuable skills in Amazon Ads, leadership, and marketplace strategy as well as build relationships with department leaders at Pattern and brand executives. These skills and relationships can lead to career advancement within the company. We are passionate about developing our amazing talent and providing excellent opportunities for career growth within Pattern.

**What does success look like in the first 30, 60, 90 days?**

- 30 Days - you have your team schedule and structure established with regular 1:1s, you build strong relationships with team members, brand managers, and brand partners

- 60 Days - you hold regular strategy sessions to share valuable suggestions with brand partners

- 90 Days - you build and execute successful ad strategies and understand the nuances of your brands’ advertising needs

**What is the team like?**

- You will work with the other Associate Directors and Ad Strategists and be supervised by the Director of Digital Advertising. You will also be mentored by the VP of Advertising and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

**We Want Individuals Who Are**

- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- Initial phone interview with Pattern’s talent acquisition team

- Video interview with a hiring manager

- Onsite interview with a panel of department leaders

- Professional reference checks

- Executive review

- Offer

**How can I stand out as an applicant?**

- Be prepared to talk about professional accomplishments with specific data to quantify examples

- Be ready to talk about how you can add value and be the best addition to the team

- Focus on mentioning how you would make a difference at Pattern

- Be prepared to talk about any side projects related to data and analytics

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Digital Advertising Strategist

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are looking for a VP of International to lead and evolve our international business strategy, operating model, and financial performance. This role will work closely with senior leadership around the world to drive cross-functional alignment and profitability in each international market. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

**What is a day in the life of the VP of International?**

- Oversee the international business as a true general manager, with ownership over strategy, operating rhythm, and financial performance.

- Partner closely with Managing Directors and functional leaders to align priorities, remove friction, and build trust across regions.

- Drive organizational and operational changes required to improve profitability, efficiency, and scalability.

- Get into the weeds when needed while maintaining a high-level view of the business and long-term objectives.

- Influence across silos to ensure teams are working toward shared goals rather than competing priorities.

- Act as a service-oriented leader, enabling teams and leaders to perform at their best.

**What will I need to thrive in this role?**

- 8–15 years of experience leading or operating within complex, cross-functional organizations.

- Experience running a business, category, or P&L (ideally ~$20M+), with accountability for outcomes.

- Background as a Category Leader, Brand Manager, General Manager, or similar role within a large organization.

- Strong ability to build credibility and buy-in with senior stakeholders across functions and regions.

- Comfort operating without a large direct team (expected team size of ~2–3 people).

- Exceptional soft skills, including communication, influence, and conflict navigation.

- Ability to drive change and deliver results in environments with ambiguity, silos, and competing priorities.

**What does high performance look like?**

- Establishes trust and alignment across international leadership and functional teams.

- Successfully restructures the international operating model to accelerate growth while materially improving profitability.

- Brings clarity, cohesion, and momentum to a historically siloed environment.

- Acts as a bridge-builder who enables collaboration rather than creating friction within a matrixed, multi-regional organization.

- Demonstrates ownership of the business, not just the organization.

**What is my potential for career growth?**

- This role represents a senior leadership opportunity with visibility across the executive team and a clear path for expanded scope over time. We are open and transparent about long-term succession planning, and this role is designed to evolve as the business grows and matures.

**What does success look like in the first 30, 60, 90 days?**

- First 30 days:

- The VP of International will focus on listening, learning, and relationship-building. This includes developing a deep understanding of the current international operating model, financial performance, and regional dynamics, as well as the historical context that has shaped existing silos and trust gaps. Success in this phase looks like building credibility with Managing Directors and key functional leaders, demonstrating a service-oriented leadership style, and forming a clear, fact-based view of where the business is performing well and where alignment and execution are breaking down.

- First 60 days:

- By 60 days, the VP of International will begin translating insights into action. This phase is focused on establishing a clear operating rhythm, aligning stakeholders around shared priorities, and starting to bridge gaps between regions and functions. The leader will work closely with senior leadership to identify structural, operational, and financial levers that can materially improve profitability and efficiency, while continuing to build trust through transparency, follow-through, and thoughtful decision-making. Early wins may include clearer accountability, improved communication, and progress toward reducing friction across teams.

- First 90 days:

- At 90 days, the VP of International will present and begin executing a cohesive plan to evolve the international business. This plan will address profitability targets, organizational structure, and collaboration across regions, with a clear path toward making the business meaningfully more efficient and scalable. Success at this stage looks like strong buy-in from Managing Directors and executive leadership, early signs of improved financial performance, and a noticeable shift toward greater trust, alignment, and momentum across the international organization.

**What is the team like?**

- You will work with the Managing Directors from each company and will be supervised by the Chief International Officer. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

**What is the hiring process?**

- Initial phone interview with Pattern’s talent acquisition team.

- Video interview with a hiring manager.

- Onsite interview with a panel of department leaders.

- Professional reference checks.

- Executive review.

- Offer.

**How can I stand out as an applicant?**

- Discuss professional accomplishments with specific data to quantify examples.

- Provide insights on how you can add value and be the best addition to the team.

- Focus on mentioning how you would be partner obsessed at Pattern.

- Share experience on any side projects related to data and analytics.

**Sounds great! What’s the company culture?**

- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

VP of International

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We’re looking for a TikTok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners.

This is a full-time role and will work a hybrid schedule in Lehi, Utah.

**Frequently Asked Questions**

**What is a day in the life of a TikTok Shop Account Manager?**

Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.

Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.

Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.

Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.

Stay current on industry trends and new or innovative approaches within social commerce. Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.

Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.

Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

**What will I need to thrive in this role?**

3-5 years in account management, with specific experience in e-commerce or marketplace environments.

Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.

Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.

Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.

Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.

Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.

Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

**What does high performance look like?**

Consistently deliver exceptional growth and performance for clients' TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.

Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, setting benchmarks for industry best practices.

Demonstrate proactive problem-solving and leadership by anticipating client needs, swiftly addressing issues, and driving continuous improvements to ensure long-term success.

**What does success look like in the first 30, 60, 90 days?**

**First 30 Days**

Success in the first 30 days involves getting fully acquainted with the company’s processes, the TikTok Shop platform, and the clients' existing strategies. You should focus on onboarding, meeting with internal teams and clients, and gaining a deep understanding of current account performance and objectives. Building strong relationships with clients and internal stakeholders, while starting to identify immediate areas for improvement or quick wins, will set a solid foundation for your role.

**First 60 Days**

By the end of 60 days, success will be characterized by your ability to start implementing enhancements based on your initial assessments. This includes refining account strategies, launching initial campaigns or optimizations, and establishing clear communication channels with clients. You should also begin to demonstrate progress through improved account metrics and client feedback, showing that your strategic adjustments are starting to make a tangible impact.

**First 90 Days**

In the first 90 days, success will be reflected in the significant strides made in account performance and client satisfaction. You should have effectively executed strategic changes, achieved measurable improvements in key metrics, and developed a comprehensive plan for ongoing account growth. Additionally, you should be able to present detailed reports on performance, highlighting successful initiatives and outlining strategies for future success.

**What is the team like?**

You will work with TikTok Content Creators, a Marketplace Operations Specialist, and other TikTok Shop Account Managers, and be supervised by the Director of Partnerships for TikTok Shop. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

**Sounds great! What’s the company culture?**

**We Are Looking For Individuals Who Are**

**Game Changers- **A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

**Data Fanatics- **A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

**Partner Obsessed- **An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

**Team of Doers- **Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

Initial phone interview with Pattern’s talent acquisition team (30 min)

Video interview with Director of Partnerships - TikTok Shop (30 min)

Interview with Pattern Creators’ Head of Client Operations (30 min)

Final interview with VP of Strategy and Operations at Pattern Creators (one hour)

Professional reference checks

Executive review

Offer

**How can I stand out as an applicant?**

Be prepared to talk about professional accomplishments with specific data to quantify examples

Be ready to talk about how you can add value and be the best addition to the team

Focus on mentioning how you would be partner obsessed at Pattern

Be prepared to talk about any side projects related to data and analytics

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

TikTok Shop Account Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Digital Advertising Strategist to help transform our digital advertising team into a data-driven performance machine. We want our team members to be proactive and persistent until they are able to turn data into profitable insights for our customers and partners alike. We are looking for someone with extremely high standards who is efficient and not afraid to roll up their sleeves and do what it takes to help our partners be successful. If you are intelligent, organized, and a high-energy builder, we encourage you to apply. This is a full-time role and will work a hybrid schedule (three days in office, two days remote per week) based in Lehi, Utah.

**What is a day in the life of a Digital Advertising Strategist?**

- Manage and delegate the creation of PPC and display campaigns across Amazon, Walmart, Google, Facebook, etc.

- Perform market research to build tailored and relevant full-funnel strategies for clients

- Nurture partner relationships by meeting regularly to review performance, negotiate advertising budgets, and discuss strategy ideas

- Research and test effective keywords, bidding strategies, and ad copy to catalyze traffic and sales velocity

- Collaborate with the brand management team to align advertising goals with the internal ambitions set by our partners

**What will I need to thrive in this role?**

- Fluency in both English and Mandarin is required, with strong verbal and written communication skills

- Bachelor’s degree in Marketing, Business, Communications or a related program

- 2+ years of experience in digital marketing, preferably in paid search and display advertising (Google Ads, Facebook, etc.)

- Demonstrable Excel knowledge, data analysis, and problem solving skills

- Prior experience in managing client relationships and communicating with key internal & external partners

- Demonstrable quickness in learning new things and an ambitious attitude

**Preferred Qualifications**

- Working history with the Amazon advertising platform and third party tools like Helium 10, Pacvue, Viral Launch, etc.

- Knowledge of advanced auto-bid tools, such as Marin or DS3

- Skills in web analytics and relevant attribution models

- Experience in retail revenue strategy

**What does high performance look like?**

- You are agile and experimental, bringing new ideas and moving fast to achieve goals

- You are self-driven, organized, and proactive mindset with high ethical standards

- You love web analytics, attribution models, and are up to speed on all the latest trends

- You follow through with all assignments in a timely manner

- You give 100% to all tasks and projects you are given

- You will take full ownership of your projects and follow through to completion

**What is my potential for career growth?**

- You will learn valuable skills in Amazon Ads, leadership, and marketplace strategy as well as build relationships with department leaders at Pattern and brand executives. These skills and relationships can lead to career advancement within the company. We are passionate about developing our amazing talent and providing excellent opportunities for career growth within Pattern.

**What does success look like in the first 30, 60, 90 days?**

- 30 Days - you have your team schedule and structure established with regular 1:1s, you build strong relationships with team members, brand managers, and brand partners

- 60 Days - you hold regular strategy sessions to share valuable suggestions with brand partners

- 90 Days - you build and execute successful ad strategies and understand the nuances of your brands’ advertising needs

**What is the team like?**

- You will work with the other Associate Directors and Ad Strategists and be supervised by the Director of Digital Advertising. You will also be mentored by the VP of Advertising and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

**We Want Individuals Who Are**

- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- Initial phone interview with Pattern’s talent acquisition team

- Video interview with a hiring manager

- Onsite interview with a panel of department leaders

- Professional reference checks

- Executive review

- Offer

**How can I stand out as an applicant?**

- Be prepared to talk about professional accomplishments with specific data to quantify examples

- Be ready to talk about how you can add value and be the best addition to the team

- Focus on mentioning how you would make a difference at Pattern

- Be prepared to talk about any side projects related to data and analytics

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Digital Advertising Strategist (Mandarin)

Growth Marketing Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Pattern is currently seeking a Director of Fulfillment Brand Management. This is a key leadership role on a new, rapidly growing business unit, reporting directly to the Fulfillment CRO. The new role will be responsible for overseeing the success of both the team and the partners who utilize Pattern’s third-party logistics (3PL) services. Unlike our full-service ecommerce management team, this position is focused exclusively on fulfillment account management, serving as the primary liaison between fulfillment partners and our logistics operations.

**What is a day in the life of the a Brand Manager of Fulfillment?**

**Leadership: ** Acts as a player-coach and is responsible for both individual success and the success of the team.

**Partner Relationship Management: ** Serves as the primary liaison between customers and Pattern’s logistics teams to ensure seamless fulfillment operations.

**Onboarding & Integration: ** Oversees the onboarding of new partners into Pattern’s 3PL systems across multiple online retail platforms, including Amazon, Walmart, and Shopify.

**Strategic Business Planning: **Develops business plans focused on increasing operational efficiencies and maximizing account potential through logistics excellence.

**Operational Optimization: **Designs and implements new processes and systems to support business growth and streamline the movement of goods.

**Cross-Functional Collaboration: **Works closely with company leadership and logistics leads to enhance Pattern’s 3PL offerings and maintain high service standards.

**Complex Issue Resolution: ** Handles and resolves complex requests from 3PL business partners in a professional manner.

**Account Health Monitoring: ** Monitors account health with a focus on inventory flow, shipping accuracy, and fulfillment speed.

**Data Analysis & Reporting: **Gathers and organizes logistics data to provide partners with actionable insights into their supply chain performance.

**Business Scaling: **Identifies opportunities to scale partner businesses by leveraging Pattern’s distribution network.

**Professional Communication: **Ensures all partner communications and reporting consistently meet the highest ethical and professional standards.

**What will I need to thrive in this role?**

**Education: ** Bachelor’s degree in Supply Chain Management, Business, Marketing, or a related field.

**Years of Experience: ** 7–10 years of experience as an individual contributor and 2–3 years of leadership experience in a 3PL or high-stakes logistics environment. Experience with Amazon (FBA/FBM) and other marketplace fulfillment requirements is required, along with a background in process improvement or supply chain optimization.

**Technical Skills: ** Strong working knowledge of Microsoft Excel and Google Drive for data analysis and reporting.

**Communication: ** Excellent verbal and written communication skills for managing high-stakes partner relationships.

**Mindset: ** Self-driven, organized, and proactive, with a high level of attention to detail.

**Mobility: ** Willingness to travel out of state on occasion for partner or warehouse visits.

**What does high performance look like?**

- You are friendly, trustworthy, and a high-performer.

- You follow through and fast.

- You wow customers time and time again and build immense trust quickly.

- You bring smart solutions to problems and engagements.

- You give 100% and always go the extra-mile.

- You actively volunteer and participate in group collaborations.

- You take full ownership of your projects to completion.

- You proactively identify areas of opportunity and work to execute on them.

**We Are Looking For Individuals Who Are**

- Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- Screen with a recruiter.

- Zoom Interview with a potential coworker.

- Zoom Interview with a potential coworker.

- Onsite Interview with a potential leader.

- References.

- Executive Review.

- Offer.

**How can I stand out as an applicant?**

- Be prepared to talk about professional accomplishments with specific data to quantify examples.

- Be ready to talk about how you can add value and be the best addition to the team.

- Focus on mentioning how you would make a difference at Pattern.

- Be prepared to talk about any side projects related to data and analytics.

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Director of Fulfillment Brand Management

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Pattern is seeking a **Director of Sales ** to lead our Global Named Account Managers (GNAMs). In this role, you will own team revenue performance, develop and execute enterprise sales strategy, coach and scale a high-performing team, and partner cross-functionally to drive growth. You will play a key role in shaping how Pattern wins and expands enterprise partnerships globally.

This is a full time role and will work from Lehi, Utah.

**What is a day in the life of a Director of Sales?**

-  Lead, coach, and develop a team of GNAMs to consistently meet and exceed revenue targets.

-  Set clear expectations, monitor performance, and provide ongoing coaching using methodologies like MEDDIC, Challenger, and Solution Selling.

-  Partner on strategic enterprise deals, guiding reps through complex sales cycles and executive-level conversations.

-  Develop and execute sales strategies by segment, territory, and vertical to drive pipeline and revenue growth.

-  Forecast accurately and maintain visibility into pipeline health and team performance.

-  Collaborate with marketing, product, and partner success teams to align on go-to-market strategy and maximize lead generation and conversion.

-  Analyze sales data and performance trends to identify opportunities for improvement and drive operational excellence.

-  Ensure smooth onboarding of new partners and alignment with internal teams to accelerate revenue realization.

**What will I need to thrive in this role?**

-  Bachelor's Degree.

-  10–15+ years of enterprise B2B sales experience, including leadership of high-performing sales teams.

-  Proven track record of meeting or exceeding team-based revenue targets.

-  Experience selling complex solutions (ERP, CRM, consulting, or similar) to C-suite stakeholders.

-  Demonstrated ability to build, scale, and optimize sales processes and teams.

-  Strong forecasting, pipeline management, and Salesforce experience. Excellent leadership, communication, and negotiation skills.

-  Ability to represent Pattern in a polished and professional manner to executive-level clients.

-  Strong work ethic, accountability, and self-discipline.

**What does high performance look like?**

-  Your team consistently meets or exceeds quarterly and annual revenue targets.

-  You build a high-performing, accountable, and motivated sales team.

-  You create visibility and accuracy in forecasting and pipeline management.

-  You actively coach and develop your team, improving win rates and deal quality.

-  You drive cross-functional alignment and remove blockers to accelerate deals.

-  You take full ownership of team performance and continuously optimize processes and outcomes.

**What is my potential for career growth?**

This role offers significant leadership growth, with opportunities to expand scope across regions, verticals, or broader revenue functions. High performers may progress into leadership roles with increased strategic ownership.

**What does success look like in the first 30, 60, 90 days?**

**First 30 Days**

-  Complete onboarding and develop a deep understanding of Pattern’s platform, value proposition, and sales motion.

-  Build relationships with your team, leadership, and cross-functional partners.

-  Assess current pipeline, team performance, and existing processes.

**First 60 Days**

-  Begin actively coaching GNAMs and influencing deal strategy.

-  Identify gaps and implement improvements in pipeline management and forecasting.

-  Align team around clear goals, expectations, and sales methodologies.

**First 90 Days**

-  Demonstrate measurable impact on pipeline health and deal progression.

-  Drive consistency in execution across the team.

-  Establish a strong operating cadence and deliver improved forecast accuracy and early revenue wins.

**What is the team like?**

You will lead a team of Global Named Account Managers and report to senior sales leadership. You will collaborate closely with marketing, product, and partner success teams. This team is data-driven, results-oriented, and highly collaborative. Leaders are expected to bring ideas, drive execution, and elevate team performance through coaching and accountability.

**Sounds great! What’s the company culture?**

-  Game Changers – A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

-  Data Fanatics – A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

-  Partner Obsessed – An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

-  Team of Doers – Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

-  An initial phone interview with Pattern’s talent acquisition team.

-  A video interview with a hiring manager.

-  A second video interview with a hiring manager.

-  An onsite interview with an executive leader.

-  Reference checks.

-  Executive review.

-  Offer.

**How can I stand out as an applicant?**

-  Discuss leadership accomplishments with specific data to quantify team performance and revenue impact.

-  Provide insights on how you have built, coached, and scaled high-performing sales teams.

-  Focus on how you drive partner outcomes and lead complex enterprise deals. Share examples of how you have used data to improve sales strategy and execution.

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Accrued PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Director of Sales

Digital Marketing Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

**What is a day in the life of an IT Support Technician?**

- Respond to and resolve help desk requests through tickets, email, chat, and phone calls.

- Escalate complex issues to senior IT staff when needed.

- Set up and deactivate user accounts following IT policies and security standards.

- Provide remote support with tools like RDP or TeamViewer.

- Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.

- Support employees on Windows, MacOS, and Google Workspace.

- Ensure security by following access controls and IT best practices.

- Document fixes and maintain accurate records in the helpdesk system.

- Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.

**What will I need to thrive in this role?**

- 1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).

- Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.

- Basic understanding of networking (Wi-Fi, DNS, VPN, etc.).

- Experience with remote support tools like RDP, TeamViewer, or similar.

- Strong problem-solving and communication skills.

- IT certifications (CompTIA A+, Net+, Sec+) are a plus.

**What does high performance look like?**

- Following IT best practices for security, storage, and data protection.

- Prioritizing and resolving tickets efficiently in a high-volume environment.

- Keeping team members productive with minimal downtime.

- Working independently as well as collaborating as part of a global IT team.

**What is the team like?**

- You’ll be part of a global IT support team that values collaboration, speed, and problem-solving. We share knowledge, support each other, and encourage new ideas. You’ll report directly to the Director of IT and work closely with other technicians and senior engineers.

**Sounds great! What’s the company culture?**

- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

-  Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

-  Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

-  Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- Initial phone interview with Pattern’s talent acquisition team

- Technical assessment with peers in IT

- Video interview with a hiring manager

- Executive review

- Offer

**How can I stand out as an applicant?**

- Be prepared to talk about professional accomplishments with specific data to quantify examples

- Be ready to talk about how you can add value and be the best addition to the team

- Focus on mentioning how you would be partner-obsessed at Pattern

- Be prepared to talk about any side projects related to data and analytics

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Support Technician

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are looking for a Senior Shopify Developer to lead the technical evolution of our high-growth storefronts on Shopify Plus. You will be a true game-changer, responsible for a complete website revamp and building custom, scalable solutions that define the future of our digital presence. If you thrive on technical challenges like building custom apps and navigating the complexities of Checkout Extensibility, this is your chance to make a massive impact.

**What are the responsibilities of a Shopify Developer at Pattern?**

- Architect & Launch: Lead the end-to-end installation of new Shopify stores, including custom theme development (Liquid/Hydrogen), module integration, and complex API configurations.

- Modernize for Agentic Commerce: Execute the migration of stores from outdated, monolithic stacks to modern, headless, or optimized Shopify environments, ensuring they are "agent-ready" with clean data structures and robust API endpoints.

- Public App Development: Build and maintain Pattern’s public Shopify applications, ensuring seamless integration between Pattern’s proprietary technology and the Shopify admin.

- Bridge the Gap: Work closely with our Data and AI teams to ensure our Shopify implementations support the next generation of automated commerce.

- Optimize for Scale: Ensure all builds meet the highest standards for performance, SEO, and global accessibility for brands operating in dozens of international markets.

- Collaborate with other Teams: Help cross-functional teams to integrate third-party systems like ERPs, CRMs, and payment gateways

**What will I need to thrive in this role?**

- Shopify Mastery: 5+ years of deep experience with Shopify’s ecosystem (Liquid, Shopify Flow, Scripts, and Checkout Extensibility).

- Modern Web Stack: Proficiency in React, Node.js, and Remix (the standard for Shopify App development). Experience with Hydrogen/Oxygen is a major plus.

- API Expert: Extensive experience with Shopify’s GraphQL and REST Admin APIs, as well as the Storefront API.

- Migration Veteran: A proven track record of migrating large-scale stores from platforms like Magento, Salesforce, or custom legacy stacks onto Shopify.

- Product Mindset: You don't just write code; you understand the business logic of e-commerce—from conversion rate optimization (CRO) to complex inventory fulfillment.

- Coding Proficiency: Mastery of Shopify Liquid, HTML5, CSS3, JavaScript, and TypeScript.

- Integration Knowledge: Skilled in managing Webhooks, Customer Events, and complex third-party API integrations.

- Performance Driven: A strong understanding of SEO, accessibility, and web performance optimization standards.

- The "Agentic" Vision: An interest in or experience with AI/LLMs and how they interface with structured e-commerce data.

**What does high performance look like?**

- Execution Excellence: Successful delivery of a fully revamped, high-converting storefront within established timelines.

- Technical Innovation: Implementation of custom Shopify Functions that migrate and improve upon legacy Shopify Scripts.

- Team Impact: Acting as a technical anchor for the Shopify ecosystem, providing clear documentation and mentoring others on best practices.

- Proactive Problem Solving: Identifying and resolving complex checkout or integration issues before they impact the partner experience.

**What is my potential for career growth?**

- Opportunity to own the technical roadmap for global Shopify storefronts.

- Direct involvement in high-stakes projects like headless Shopify migrations and advanced app extensions.

- Networking with a global team of elite developers and e-commerce experts.

- Growth into leadership roles as the Shopify development team continues to expand.

**What does success look like in the first 30, 60, 90 days?**

- 30 Days: Complete a full technical audit of the current ecosystem, build relationships with cross-functional teams, and begin contributing to high-priority maintenance tasks.

- 60 Days: Finalize the technical roadmap for the storefront revamp and begin executing the migration of legacy systems to modern Shopify Plus standards.

- 90 Days: Successfully deploy a major architectural improvement or custom application that measurably enhances the partner experience and sets the foundation for future commerce innovations.

**What is the team like?**

- This role reports directly to the Integrations Team Lead.

- In this role, you will collaborate closely with team members in brand-management operations, user-experience, and directly with key partners.

**Sounds great! What’s the company culture?**

- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- Initial phone screen with the Talent Acquisition team

- Onsite technical interview and behavioral interview

- Interview with the Department Leader

- Professional reference checks

- Executive review

- Offer

**How can I stand out as an applicant?**

**Strong Nice-to-Haves: ** Experience with Shopify Scripts migration, Headless Shopify architecture, and A/B testing frameworks.

**Interview Tips**

- Be prepared to discuss specific instances where you used data to solve a complex checkout or integration problem.

- Showcase a portfolio or side project that demonstrates your ability to build custom Shopify apps from scratch.

- Demonstrate 'Partner Obsession' by explaining how your technical optimizations directly improved user experience and conversion rates.

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Shopify Developer

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As a Phone Customer Support Professional, you will primarily provide support through phone calls and chat interactions, assisting customers and collaborating with your team while working across systems like Amazon, Zendesk, and Shopify. Our elite teams at HQ and overseas supports over 50,000 products across major Ecommerce platforms. We are dedicated to our work and try to create awesome moments along the way. This is a great opportunity to learn more about Ecommerce and the accelerator business as a whole.

This is a full-time role and will work a hybrid schedule at our HQ in Lehi, Utah. The shift is Monday-Friday, 8:00 AM-4:00 PM.

**What is a day in the life of a Phone Customer Support Professional?**

- Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.

- Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails.

- Represent a primary brand partner and provide support for our mutual customers.

- Identify trends and opportunities that need to be addressed throughout the companyRespond to consumer-facing questions that help positively impact buyer behavior on Amazon.

- Help customers through their whole journey to resolutionManage customer refunds.

- Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders.

**What do I need to thrive in this role?**

- Bachelor’s degree preferred, but not required.

- 1 year of customer service experience.

- Effective social interaction, verbal and written communication, organizational skills, and the ability to perform a variety of tasks efficiently.

- Working knowledge of Ecommerce platforms (Shopify, and Zendesk are helpful, but not required).

- Type 40+ WPM.

- Computer proficient with MS Office productsStrong analytical skills, detail-oriented, self-motivated and proactive.

**What does high performance look like?**

- You follow through with all assignments in a timely manner.

- You give 100% to all tasks and projects you are given.

- You actively comment and participate in group collaborations.

- You take full ownership of your projects and follow through to completion.

**What is the team like?**

- You will report to the Customer Care Team Manager and the Director of Customer Care. This team is fast-paced, data-driven and results-oriented. You will collaborate regularly with members of your team and work across departments with other senior level colleagues to implement actionable solutions. We hold ourselves to a high standard and ensure we have all the tools at our disposal to succeed.

**We Are Looking For Individuals Who Are**

- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- Initial phone interview with Pattern’s talent acquisition team

- Zoom interview with Account Leads

- Onsite Interview with three Leaders

- Reference checks

- Executive review

- Offer

**How can I stand out as an applicant?**

- Discuss professional accomplishments with specific data to quantify examples.

- Provide insights on how you can add value and be the best addition to the team.

- Focus on mentioning how you would be partner obsessed at Pattern.

- Share experience on any side projects related to data and analytics

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Accrued PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Phone Customer Support Professional

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

The Senior Software Engineer leads and oversees the software engineering function in developing, releasing, and maintaining software applications and systems according to business needs. This role involves leading back-end development initiatives, collaborating with cross-functional teams, and integrating AI solutions to drive greater operational efficiency.

**What is a day in the life of a Senior Software Engineer?**

- Contribute to the evolution of our tech stack, primarily using Node.js and Go.

- Collaborate cross-functionally with product stakeholders and brand management to ensure alignment with business needs.

- Work closely with front-end engineers to ensure seamless integration of back-end services.

- Own and continually improve the throughput and stability of product delivery and application lifecycle, in partnership with product and program management.

- Leverage the software you build to enable workflow automation and AI integration across Pattern

- Mentor junior engineers and contribute to a culture of continuous improvement and innovation.

**What will I need to thrive in this role?**

- 5+ years of professional software engineering experience, with a focus on back-end development.

- Proficiency in Node.js or Go.

- Experience with PostgreSQL or a similar database.

- Experience with AWS, Terraform/IaC and/or Python are a plus.

- Experience designing, building, and maintaining high-performance APIs.

- Strong understanding of SaaS products and experience in fast-paced, iterative development environments.

- Proven ability to lead projects and work independently with minimal supervision.

- Experience working with cross-functional teams and managing stakeholder relationships.

**What does high performance look like?**

- You are seen and trusted as a technical expert at Pattern, driving new solutions and efficiencies through innovative software development.

- Your work doesn't stop at code delivery; you consider the entire product lifecycle and collaborate across functions to ensure maximum value.

- You care about code quality and collaborate with other stakeholders to ensure our solutions resonate with business needs.

- All solutions have been tested and proven for impact and cost optimization.

- You are effective at delegating and monitoring repeatable and task-focused work with junior engineers, optimizing your time and energy across both strategy and execution.

**What is the team like?**

- You will work under the supervision of a Principal Software Engineer, collaborating with a team of front-end and back-end engineers based in the US. The team follows a hybrid work schedule; Monday, Wednesday, and Thursday in the office, and work from home on Tuesday and Friday.

**Sounds great! What’s the company culture?**

- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

**What is the hiring process?**

- An initial phone interview with Pattern’s talent acquisition team

- An interview with the hiring manager

- A technical assessment

- An onsite interview with a panel of department leaders

- Reference checks

- Executive review

**How can I stand out as an applicant?**

- Showcase a proven track record in software engineering and back-end development.

- Highlight experience in planning, executing, and optimizing software solutions.

- Demonstrate collaboration skills and adaptability in dynamic environments.

- Emphasize contributions to driving high-quality solutions and operational efficiency.

**Why should I work at Pattern?**

**Benefits**

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

-  Unlimited PTO

-  Paid Holidays

-  Onsite Fitness Center

-  Company Paid Life Insurance

-  Casual Dress Code

-  Competitive Pay

-  Health, Vision, and Dental Insurance

-  401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Software Engineer

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