Voip Implementation Specialist
6 - 10 years
United States
Contract
Remote
1 month ago
About the role
Position Summary
The Telecom Implementation Specialist is responsible for executing end-to-end VoIP implementation projects, ensuring seamless deployment and high-quality service delivery for customers. This role owns key phases of implementation including planning, configuration, network validation, hardware installation, and go-live support.
Success in this role requires strong technical expertise in VoIP systems and networking, high attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders. The ideal candidate is hands-on, solutions-oriented, and thrives in a fast-paced, customer-focused environment.
Essential Duties and Responsibilities
● Install, configure, and test VoIP hardware and software including IP phones, conference phones, door phones, paging adapters, and UCaaS platforms
● Conduct site surveys to assess technical requirements, infrastructure readiness, and deployment risks
● Perform pre-installation network and ISP testing to ensure optimal voice quality and reliability
● Configure and validate network settings (QoS, VLANs, DHCP, TCP/IP) to support VoIP performance
● Complete data validation and VoIP account setup to ensure accurate system configuration
● Manage phone number porting and service activation workflows to support smooth transitions
● Troubleshoot network and voice issues during implementation and escalate when necessary
● Maintain detailed and accurate project documentation for future service and support needs
● Provide end-user training and documentation to ensure successful adoption
● Collaborate cross-functionally with internal teams and external stakeholders to align on timelines and expectations
● Perform additional duties as assigned
Competencies
To perform the job successfully, an individual should demonstrate the following:• Adaptability – Navigates changing environments and project variables while maintaining high performance
• Business Ethics – Demonstrates integrity, accountability, and professionalism in all interactions
• Communication – Clearly conveys technical information to both technical and non-technical audiences
• Continuous Learning – Actively builds knowledge in VoIP technologies and networking best practices
• Problem Solving – Identifies issues quickly and develops effective, scalable solutions
• Teamwork – Collaborates effectively across teams to deliver strong customer outcomes
What We’re Looking For
● High school diploma or equivalent required; associate or bachelor’s degree preferred
● 2+ years of experience in VoIP implementation, telecom, or network deployment roles
● Strong understanding of VoIP systems, data networks, and related hardware
● Proficiency in networking concepts including TCP/IP, DHCP, QoS, and VLANs
● Experience with hosted PBX systems required; on-premise systems a plus
● Proven ability to troubleshoot network and voice quality issues
● Strong communication skills with the ability to translate technical concepts clearly
● Highly organized with strong attention to detail and ability to manage multiple projects simultaneously
Supervisory Responsibilities
This position does not have supervisory responsibilities.
The Telecom Implementation Specialist is responsible for executing end-to-end VoIP implementation projects, ensuring seamless deployment and high-quality service delivery for customers. This role owns key phases of implementation including planning, configuration, network validation, hardware installation, and go-live support.
Success in this role requires strong technical expertise in VoIP systems and networking, high attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders. The ideal candidate is hands-on, solutions-oriented, and thrives in a fast-paced, customer-focused environment.
Essential Duties and Responsibilities
● Install, configure, and test VoIP hardware and software including IP phones, conference phones, door phones, paging adapters, and UCaaS platforms
● Conduct site surveys to assess technical requirements, infrastructure readiness, and deployment risks
● Perform pre-installation network and ISP testing to ensure optimal voice quality and reliability
● Configure and validate network settings (QoS, VLANs, DHCP, TCP/IP) to support VoIP performance
● Complete data validation and VoIP account setup to ensure accurate system configuration
● Manage phone number porting and service activation workflows to support smooth transitions
● Troubleshoot network and voice issues during implementation and escalate when necessary
● Maintain detailed and accurate project documentation for future service and support needs
● Provide end-user training and documentation to ensure successful adoption
● Collaborate cross-functionally with internal teams and external stakeholders to align on timelines and expectations
● Perform additional duties as assigned
Competencies
To perform the job successfully, an individual should demonstrate the following:• Adaptability – Navigates changing environments and project variables while maintaining high performance
• Business Ethics – Demonstrates integrity, accountability, and professionalism in all interactions
• Communication – Clearly conveys technical information to both technical and non-technical audiences
• Continuous Learning – Actively builds knowledge in VoIP technologies and networking best practices
• Problem Solving – Identifies issues quickly and develops effective, scalable solutions
• Teamwork – Collaborates effectively across teams to deliver strong customer outcomes
What We’re Looking For
● High school diploma or equivalent required; associate or bachelor’s degree preferred
● 2+ years of experience in VoIP implementation, telecom, or network deployment roles
● Strong understanding of VoIP systems, data networks, and related hardware
● Proficiency in networking concepts including TCP/IP, DHCP, QoS, and VLANs
● Experience with hosted PBX systems required; on-premise systems a plus
● Proven ability to troubleshoot network and voice quality issues
● Strong communication skills with the ability to translate technical concepts clearly
● Highly organized with strong attention to detail and ability to manage multiple projects simultaneously
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Skills
Software DevelopmentInformation Technology