Our MISSION:
We are dedicated to serving our community with excellent law enforcement services.

Our VISION:
We will ensure Pasco is a safe place to work, live, and visit. We will do this by engaging with our community to strengthen their trust in us. We will maximize technology and best practices to solve crime and make Pasco a safer community. We will create a culture for our employees to maximize their talents and will recognize their value in accomplishing our mission. 

Our CORE VALUES:

PASSION 
We are passionate about policing Pasco with the highest of ethics and integrity while being transparent with our community.

PRIDE 
We take pride in our department and the professional service we provide that instills confidence from the community.

DEDICATED TO SERVICE 
We serve our diverse community by treating everyone with dignity and respect while honoring our oath with humility and empathy.

Industry: Law Enforcement
Company Size: 51-200 employees

Pasco Police Department

Savvy Admin PROD

**General Description**

**JOIN OUR TEAM AS A LIBRARY ASSISTANT**

Paraprofessional library work assisting in one or more of the service areas in the County library system. Employees assigned to a position in this classification may work in areas such as system-wide services, interlibrary loan, public services, youth/children's services, circulation, supplies and materials or other areas of the County library system.

**Essential Job Functions**

Answers telephone calls and directs them accordingly. Receives requests for information. Assists citizens with in-person inquiries. Resolves questions and problems. Maintains the operation of the branch automated circulation desk according to established procedures. Performs all circulation duties related to automated circulation desk operation. Provides reference, programming, outreach, and public services work under the direction of a professional librarian. Conducts bibliographic research and processes library material. Locates correct bibliographic records for items to be converted. Proofreads for accuracy and assigns identifying machine-readable label to item. Shelves books and reads shelves. Maintains records of fines and fees. Deposits money as required. Sorts, processes, and distributes incoming and outgoing mail. Maintains orderly flow of returned materials. Prepares and files circulation, financial, and other reports. Occasionally, requires lifting, moving, pushing, and pulling heavy objects weighing up to 35lbs. Performs related work as required.

**Knowledge, Skills And Abilities**

- Knowledge of the services and operations of the library system.

- Knowledge of standard library clerical methods and practices.

- Some knowledge of library circulation policies and procedures.

- Ability to learn and apply complex automated procedures and to utilize computer equipment, software, and new technologies in performance of day-to-day work.

- Ability to understand and follow complex oral and written instructions and manuals, and to apply such instruction to work situations.

- Ability to learn and apply complex policies and procedures, and make decisions within the framework of the stated policies and procedures.

- Ability to communicate effectively with coworkers, supervisors, vendors, and the public in both oral and written format.

- Ability to interpret circulation policies and procedures to the public.

- Ability to utilize business mathematics and business English.

- Ability to work without close supervision.

- Ability to use judgment in performing library duties.

-  Ability to lift and/or move up to 35 pounds and push or pull heavy objects.

**Minimum Requirements**

**PHYSICAL SKILLS/WORKING CONDITIONS: ** Ability to lift and/or move up to 35 pounds and push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to life and/or move excessively heavy objects. Requires frequent standing, walking, reaching and stooping. Ability to communicate effectively using verbal, written and visual communication. Must be able to work evenings and weekends.

**EDUCATION, TRAINING AND EXPERIENCE: **Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in customer service duties involving frequent contact with the public or vendors as well as performing clerical duties. Experience in the operation of a personal computer and related software required. Experience in libraries preferred.

**LICENSES, CERTIFICATIONS OR REGISTRATIONS: ** Must possess a valid Florida driver's license.

**ADA STATEMENT: ** A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

**DRUG-FREE WORKPLACE: ** Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

**EMERGENCY RESPONSE/RECOVERY ACTIVITIES: ** All employees will be required to work before, during, or after and emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location or work schedule to fit the needs of the County and its citizens.

**VETERANS' PREFERENCE: **Under Section 295.07, F.S., Chapter SSA-7, Pasco County BOCC provides to Veterans that preference in appointment will be given to preference-eligible applicants.

**PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021 **

Library Assistant

**General Description**

**JOIN OUR TEAM AS AN IT TECHNICIAN II**

This position provides technical support for all end user computing and communications equipment and software. Performs first level technical Service Desk support for Pasco County production operations and infrastructure monitoring. Additionally performs responsible clerical work in support of the department.

**Essential Job Functions**

Accepts incoming Service Desk calls by telephone, email and a self-service web portal, enters all the information into a ticketing system, and correctly categorizes and assigns tickets for further action. Performs first level telephone support for production hardware, network and application incidents. Maintains current inventory and asset management record using a service desk tool, database and/or spreadsheets. Serves as a point of contact with vendors for repair or replacement of hardware equipment. Utilizes several monitoring tools for proactive incident response and troubleshooting, collaboration with IT support teams, and running diagnostic tests to resolve network and application issues. Screens visitors and secures details of specialized i nformation . Issues information regarding the service or operation of the unit. Receives and signs for shipments. Performs related work as required.

**Knowledge, Skills And Abilities**

- Excellent communication and customer service skills required to answer telephone and respond in email to customer incidents.

- Knowledge of personal computer and software applications, especially IT Service Desk tools, Microsoft Windows 10 and Office 365 products.

- Ability to perform basic troubleshooting and properly document incidents for further escalation and resolution.

- Must be detail oriented and exercise self-discipline to properly follow standard Service Desk procedures and practices.

- Knowledge of business English, spelling, and punctuation.

- Knowledge of office methods, procedures and basic inventory functions.

- Ability to follow oral and written instructions.

**Minimum Requirements**

**PHYSICAL SKILLS: ** Ability to communicate effectively using verbal, written and visual communication.

**EDUCATION, TRAINING AND EXPERIENCE: **Graduation from an accredited college or university with an Associate degree in Computer Science or related field **OR **possession of a High School Diploma or equivalent with two (2) years' experience in the installation, configuring and troubleshooting of personal computers and networks.

**Preferred Experience**

Experience writing user documentation, VOIP telephone systems, email and cellular Push to Talk technologies, smartphones and email integration, Android and IOS operating systems, wireless hotspots (MiFi) Microsoft Windows Server Active Directory, Microsoft SCCM, IP and subnets with VPN tunneling, firewalls, and internet security and TCP/IP troubleshooting. Experience with Microsoft Active Directory administration.

**For In-house applicants: ** This position qualifies for DAP.

**LICENSES, CERTIFICATIONS OR REGISTRATIONS: **Must possess a valid Florida driver's license. Comptia A+ certification or equivalent technical certificate preferred; **required if applicant does not have an Associate degree.**

**ADA STATEMENT: ** A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

**DRUG-FREE WORKPLACE: ** Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

**EMERGENCY RESPONSE/RECOVERY ACTIVITIES: **All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

**VETERANS' PREFERENCE: ** Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

**PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021 **

IT Technician II - INOSC (Integrated Network Operations and Security Center)

**General Description**

**JOIN OUR TEAM AS A TECHNICAL ENGINEER - INFRASTRUCTURE**

This position develops, implements, and provides knowledge transfer on standard tools and practices to enable reliable, secure, and efficient infrastructure services across Pasco County’s heterogeneous environment. The Technical Engineer – Infrastructure is a hands-on leader responsible for designing, administering, and improving hybrid infrastructure spanning on-premises data center services and Microsoft cloud platforms (Microsoft 365 and Azure) within a US Sovereign Government Community Cloud (GCC) tenant. This is a high-level position requiring enterprise experience and knowledge across multiple enterprise systems. This position reports to the Sr. Operations Manager. Produce status reports including work performed, time allocated, risks, and issues. Perform related duties as assigned. Participate in on-call rotation and occasional after-hours maintenance.

**Essential Job Functions**

- Research, planning, upgrading, and installing core enterprise systems including all County-supported platforms.

- Administer and support Windows Server (2016/2019/2022+), Active Directory Domain Services (AD DS), DNS, DHCP, and Group Policy.

- Support hybrid identity using Microsoft Entra ID (Azure AD) and Microsoft Entra Connect, including troubleshooting directory sync issues and identity lifecycle processes.

- Establish and maintain standards for server builds, configuration baselines, patching, hardening, and performance monitoring.

- Administer and support Microsoft 365 tenant services including Exchange Online, Teams, SharePoint Online, OneDrive, and Exchange Online Protection (EOP).

- Manage Microsoft Entra ID Conditional Access, RBAC, and PIM for identity governance.

- Maintain Microsoft 365 configuration, licensing, domain settings, and service health across the GCC tenant environment.

- Administer Intune for device compliance, configuration profiles, MDM/MAM deployment, and application delivery.

- Perform SCCM (Configuration Manager) administration and configuration, including collections, software deployments, patching, and reporting.

- Perform SCCM (Configuration Manager) upgrades and installation.

- Utilize PowerShell to automate tasks, improve operational efficiency, and perform system configuration across Windows/AD, Entra ID, Exchange Online, SharePoint Online, Teams, and Intune.

- Administer VMware vSphere environments including HA/DRS configuration, VM provisioning, host performance tuning, and capacity management.

- Support and manage enterprise SAN storage systems including provisioning, zoning, monitoring, and performance analysis.

- Maintain environment security through configuration baselines, access auditing, and adherence to industry best practices.

- Support system backup/restore procedures, disaster recovery testing, and resiliency planning.

- Troubleshoot complex, cross-platform issues spanning cloud, identity, networking, server, storage, and application layers.

- Working on enterprise project systems/applications, including required project experience and project management responsibilities.

- Participate in change management processes, risk evaluation, execution planning, and post-change validation.

- Document systems, standards, procedures, diagrams, and troubleshooting guides.

- Provide knowledge transfer, mentoring, and collaboration across IT operations and project teams.

**Knowledge, Skills And Abilities**

- Expert knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP, VMware vSphere, and enterprise SAN storage systems.

- Senior-level experience administering Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Entra ID, and Intune in hybrid enterprise environments.

- Strong understanding of networking fundamentals: IP, DNS, SMTP, VLANs, routing concepts, and load balancing fundamentals.

- Experience with automation using PowerShell for administration and configuration tasks.

- Ability to diagnose and resolve complex technical issues that cross multiple technology areas.

- Strong documentation abilities and capability to mentor other IT team members.

- Excellent verbal and written communication skills.

- Ability to work independently or as a team member/leader depending on project needs

- Ability to adapt to rapidly changing technology environments.

**Minimum Requirements**

**PHYSICAL SKILLS: **Ability to communicate effectively using verbal, written and visual communication. Must be able to use and sit at a computer console for extended periods of time.

**EDUCATION, TRAINING AND EXPERIENCE: **Graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Management Information Systems or related field and six (6) years' experience in implementation, maintenance and administration of complex Windows networks **OR **graduation from an accredited college or university with an Associate degree in Computer Science, Management Information Systems or related field and eight (8) years' experience in implementation, maintenance and administration of complex Windows networks. Experience with Microsoft 365, Entra ID, Intune and PowerShell **preferred **.

**LICENSES, CERTIFICATIONS OR REGISTRATIONS: **Must possess a valid Florida driver's license. Microsoft Certified System Engineer or equivalent technical certificates required if the applicant does not possess a degree.

**ADA STATEMENT: ** A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

**DRUG-FREE WORKPLACE: ** Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

**EMERGENCY RESPONSE/RECOVERY ACTIVITIES: **All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

**VETERANS' PREFERENCE: ** Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

**PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021 **

Technical Engineer - Infrastructure

**General Description**

**JOIN OUR TEAM AS A TECHNICAL ANALYST II**

The Technical Analyst II - Endpoint Computing assists in the further development of endpoint and communication solutions to aid in the efficient deployment of County technology and practices across various heterogeneous systems. This position reports to the manager in charge of the End User Computing team.

**Essential Job Functions**

The Technical Analyst II - Endpoint Computing is responsible for the installation, layout and maintenance of all endpoint/communications components.

Plans, designs, analyzes, and provides technical support for endpoint networking and communications. Additionally, this position works with advanced endpoint management and configuration solutions such as Microsoft Intune and SCCM (System Center Configuration Manager) to deploy software to County systems and cellular devices. Identifies and resolves production issues; following escalation and notification procedures; following change and problem management procedures; participating on project teams; keeping abreast of technology developments; providing after-hour support; researching and evaluating new technologies to be used in new or next generation solutions; providing status reports; and managing detailed project plans. Provides status reports giving detailed descriptions of tasks and time devoted to each task. Ability to lift and/or move up to 30 pounds and also push or pull heavy objects. Performs other related work as required.

**Knowledge, Skills And Abilities**

- Extensive knowledge of Unified Communication Systems/ Windows/ iOS/ Android platforms

- Knowledge and understanding of IP and subnets, SIP Trunks, Microsoft Intune, and Microsoft 365 including Teams calling.

- Ability to use tools and utilities to help in support role.

- Ability to create support documentation such as phone configurations, troubleshooting procedures, and knowledge articles.

- Knowledge of support methodologies, standards, and procedures.

- Ability to work with vendors to troubleshoot any issues and/or request upgrades or new equipment.

- Excellent communication and customer services skills.

- Ability to work independently as well as a team player.

- Ability to adapt quickly to new technologies in a fast-paced environment.

- Attention to detail and accuracy.

**Minimum Requirements**

**PHYSICAL SKILLS/WORKING CONDITIONS: ** Ability to lift and/or move up to 30 pounds and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to communicate effectively using verbal, written and visual communication. Must be available to work a flexible work schedule and may need to report for duty after-hours, on weekends, and on holidays.

**EDUCATION, TRAINING AND EXPERIENCE: ** Graduation from an accredited college or university with a Bachelor's Degree or higher in Computer Science, Management Information Systems, or related field and two (2) years of experience in development and maintenance of systems operations **OR ** graduation from an accredited college or university with an Associate degree and four (4) years of experience in development and maintenance of systems operations and Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate **OR ** graduation from high school or possession of an acceptable equivalency diploma and six (6) years of experience in development and maintenance of systems operations and Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate. Experience in VOIP, Mobile device management and/or Microsoft Endpoint Management technologies preferred.

**LICENSES, CERTIFICATIONS OR REGISTRATIONS: ** Must possess a valid Florida driver's license. Microsoft 365 Certified: Endpoint Administrator Associate or equivalent technical certificate is required, if the applicant does not have a Bachelor's Degree.

**ADA STATEMENT: ** A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

**DRUG-FREE WORKPLACE: ** Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

**EMERGENCY RESPONSE/RECOVERY ACTIVITIES: ** All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

**VETERANS' PREFERENCE: **Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

**PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021 **

Technical Analyst II - Endpoint Computing

**General Description**

**JOIN OUR TEAM AS A RECORDS CLERK/CORRECTIONS FRONT DESK**

This responsible civilian position requires the exercise of independent judgement in dealing with the general public. This position is responsible for answering questions from the public via telephone or in person. Assisting with the inmate visitation system. Transferring phone calls throughout the agency. Controlling the entry and exit of visitors to the facility. Assisting mail clerks as necessary.

**Essential Job Functions**

Maintains jail entry information of individuals who enter facility and reason of entry on eVisitor System, provide statistics as needed, maintain files. Assists visitors to the facility, provides general information, answers phone and directs transfer to proper location, use of computer system JMS, assists with Homewav visitation system, Inmate Tablet System, issues proper security passes to visitors, operates security door system, ensures safety and security in lobby. Performs related duties as required.

**Knowledge, Skills And Abilities**

- Knowledge of JMS.

- Knowledge of geographic locations.

- Knowledge of office policy and procedures.

- Knowledge of Homewav visitation system.

- Knowledge of Human Diversity awareness.

- Knowledge of Inmate Tablet System.

- Ability to operate a personal computer.

- Ability to prepare documents, forms, reports and statistical data.

- Ability to plan, organize and bring assignments to completion.

- Ability to process and maintain records.

**Minimum Requirements**

**PHYSICAL SKILLS/WORKING CONDITIONS: ** Ability to communicate effectively using verbal, written and visual communication. This position works out of the Land O' Lakes Correction facility. This position works shift work including weekends.

Work in a standard correction facility environment with possible interaction with persons detained or pre or post detainment. Position may come in contact with but not limited to hazardous, dangerous, deadly devices or substances. Position may experience possible exposure to stress, physical assaults, deadly weapons, verbal assaults, and/or extreme elements, exposure to infectious diseases and bodily fluids.

**EDUCATION, TRAINING AND EXPERIENCE: ** Graduation from high school or possession of an acceptable equivalency diploma. Experience using personal computer with various software systems required. Experience in a customer service role, especially those involving direct interaction with the general public required.

**LICENSES, CERTIFICATIONS OR REGISTRATIONS: ** Must possess a valid Florida driver's license.

**SPECIAL REQUIREMENTS: ** Unescorted CJIS clearance as authorized by FDLE required.

**ADA STATEMENT: ** A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

**DRUG-FREE WORKPLACE: ** Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

**EMERGENCY RESPONSE/RECOVERY ACTIVITIES: ** All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

**VETERANS' PREFERENCE: ** Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

**PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021 **

Records Clerk/Corrections Front Desk

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