IT Support Specialist (Service Desk)
2 - 5 years
Austin, Texas Metropolitan Area
Full-time
Hybrid
2 months ago
About the role
This is a service desk role. You will work on tickets every day.
If you are looking to get off the desk, this is not the right fit. This is not a systems administrator position or a project-only role. You will be in the queue daily, handling escalations from Tier 1, owning complex issues through to resolution, and picking up project work when needed.
What separates this from a standard T1 role is the depth we expect. You bring stronger technical judgment, cleaner communication, and real ownership. You do not need hand-holding to diagnose a problem or manage a client conversation.
Most work is remote. You must live in the Austin metro and be available for on-site client visits across the greater Austin area.
About Parried
Parried has been one of Austin's most respected names in managed IT and cybersecurity for over 15 years. In that time, we have served hundreds of businesses and thousands of individuals across virtually every industry, from healthcare and legal to finance, nonprofits, and everything in between. Our clients span the country.
We are a Channel Futures-recognized MSP, a Clutch award winner, and have earned hundreds of five-star reviews from real clients who constantly refer us. We have been honored multiple times by the Austin Business Journal and featured across industry and business publications. We have built a large and engaged following across social media because we show up, we deliver, and we do not cut corners.
What sets us apart is how we operate. We are structured, disciplined, and process-driven in ways most IT companies are not. We have invested years into building systems, documentation, and standards that make this team genuinely excellent at what it does.
People come to work at Parried and grow here. And for those who eventually move on, they leave better than they arrived. This team will sharpen you.
If you want to work somewhere with a proven track record, a name that carries weight in the industry, and a team that takes real pride in the standard it holds, this is the place.
What You Will Do
What We Are Looking For
Compensation and Benefits
To Apply
Apply directly through LinkedIn and attach your resume. We read every application. If your background is a strong match, we will be in touch.
If you are looking to get off the desk, this is not the right fit. This is not a systems administrator position or a project-only role. You will be in the queue daily, handling escalations from Tier 1, owning complex issues through to resolution, and picking up project work when needed.
What separates this from a standard T1 role is the depth we expect. You bring stronger technical judgment, cleaner communication, and real ownership. You do not need hand-holding to diagnose a problem or manage a client conversation.
Most work is remote. You must live in the Austin metro and be available for on-site client visits across the greater Austin area.
About Parried
Parried has been one of Austin's most respected names in managed IT and cybersecurity for over 15 years. In that time, we have served hundreds of businesses and thousands of individuals across virtually every industry, from healthcare and legal to finance, nonprofits, and everything in between. Our clients span the country.
We are a Channel Futures-recognized MSP, a Clutch award winner, and have earned hundreds of five-star reviews from real clients who constantly refer us. We have been honored multiple times by the Austin Business Journal and featured across industry and business publications. We have built a large and engaged following across social media because we show up, we deliver, and we do not cut corners.
What sets us apart is how we operate. We are structured, disciplined, and process-driven in ways most IT companies are not. We have invested years into building systems, documentation, and standards that make this team genuinely excellent at what it does.
People come to work at Parried and grow here. And for those who eventually move on, they leave better than they arrived. This team will sharpen you.
If you want to work somewhere with a proven track record, a name that carries weight in the industry, and a team that takes real pride in the standard it holds, this is the place.
What You Will Do
- Work the service desk queue daily alongside the team
- Handle escalated tickets from Tier 1 and own them through to resolution
- Support Microsoft 365 environments: Exchange, Entra ID, Intune, Teams, SharePoint, licensing
- Troubleshoot Windows and macOS issues across diverse client environments
- Manage user onboarding, offboarding, and account administration
- Support endpoint deployment and MDM via Intune and Apple Business Manager
- Assist with networking issues: DNS, DHCP, VLANs, basic firewall, and switch configuration
- Verify and maintain backup and recovery configurations for SMB clients
- Apply security fundamentals: EDR management, MFA enforcement, basic incident response
- Document your work clearly and follow our SOPs without exception
- Communicate professionally with clients, both written and verbal
What We Are Looking For
- 2 to 4 years of hands-on IT support experience; MSP experience strongly preferred
- Solid T2-level depth across Windows, macOS, and Microsoft 365
- Working knowledge of Active Directory, Entra ID, group policy, Conditional Access, and SSO
- Comfortable with VoIP systems (Intermedia Elevate experience is a plus)
- Strong documentation habits; you write tickets and notes that other people can actually use
- Professional communicator; our clients are business owners and executives, not IT people
- Comfortable on the service desk long-term, not looking to escape it
- Lives in the Austin metro area, reliable transportation required
Compensation and Benefits
- $60,000 to $75,000 base salary, depending on experience
- Health, dental, and vision insurance
- Life insurance and 401(k) with company match
- Generous PTO and paid holidays
- Hybrid work model, remote-first with local client visits as needed
- Pet insurance and voluntary benefit options are available
To Apply
Apply directly through LinkedIn and attach your resume. We read every application. If your background is a strong match, we will be in touch.
Skills
Information TechnologyIT Services and IT Consulting