About Us Pacific NW Federal Credit Union is a not‑for‑profit, full‑service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission is simple: be our members' financial partner for life . We give back through financial literacy programs and community education. As a smaller credit union, we're able to personalize the member experience-and that's why many of our members have been with us for generations. What We Offer Competitive pay: $19 - $19.50 per hour, plus incentives for referring products and services Generous Benefits Include
4 weeks of paid time off
Health coverage starting after 30 days
401(k) with company match after 6 months
Paid life, long‑term disability & AD&D insurance
Paid holidays and volunteer time
Employee loan discounts
Your Role As a Member Service Representative , you'll be the face of the Credit Union-welcoming members, processing financial transactions, and assisting with everyday banking needs. You'll provide friendly, accurate service while identifying opportunities to educate members about products and services that support their financial goals. This role will be based at our new Troutdale branch once it opens later this year. Prior to the Troutdale opening, training and onboarding will take place at our existing branch location in Portland, OR. Key Responsibilities
Welcome members and process deposits, withdrawals, transfers, loan payments, and other transactions
Provide accurate information about Credit Union products and services
Balance your cash drawer and transactions daily
Identify opportunities to refer or cross‑sell products as appropriate
Maintain confidentiality and ensure accurate documentation
What We're Looking For
6 months to 2 years of experience in banking, cash handling, or customer service
Strong attention to detail with basic math and computer skills
Friendly, professional communication and a member‑service mindset
Reliability, accuracy, and the ability to follow procedures
A positive, team‑oriented attitude
Are you friendly, dependable, and detail‑oriented? Do you enjoy helping people and want to be part of an exciting new branch opening? We'd love to hear from you. Schedule Full‑time (40 hours/week) Monday–Friday Ready to Apply? Start with our quick, 3‑minute mobile‑friendly application today! Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment. Job Posted by ApplicantPro