Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Orlando Health

Savvy Admin PROD

Position Summary

Orlando Health Dr. P. Phillips proudly holds recognition as a **“Best Regional Hospital” ** by ~~U.S. News & World Report ~~and selected as one of the “Best Places to Work in Healthcare” by ~~Modern Healthcare ~~. We are an award-winning, full-service medical/surgical facility that has been serving the residents of southwest Orange County and Orlando’s growing tourist population since 1985. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine.

In 2025, Dr. P. Phillips Hospital opened the**onsite Team Member Wellness Center **, designed to support employee health and well-being. The center features a state-of-the-art fitness facility, a dedicated tranquility space, and wellness activities - making it easy to recharge and get your workout in before or after your shift.

**“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.**

**TOP REASONS TO CHOOSE ORLANDO HEALTH - DR. P. PHILLIPS HOSPITAL**

- Onsite State-of-the-art gym and wellness center!

- The center offers a state-of-the-art fitness facility, a dedicated tranquility space, and a variety of wellness activities—making it easy to recharge and get your workout in before or after your shift.

- Competitive Pay

- Evening, nights, and weekend shift differentials offered for qualifying positions.

- All Inclusive Benefits (start day one)

- Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

- Forbes Recognizes Orlando Health as a Best-In-State Employer

- Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024.

- Employee-centric

- Dr. P. Phillips Hospital has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

**Responsibilities**

**Position Summary**

Provides security services to ensure order and safety of patients, visitors and hospital personnel.

**Essential Functions**

-  Escorts for visitors, employees, and students upon request.

-  Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions.

(Only security officers who meet the driver’s license standards for operating an Orlando Health owned vehicle listed in the

licensure/certifications section of this job description will be permitted to perform motor vehicle patrols.)

-  Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.

-  Detects suspicious activities within the campus and handles the situations appropriately.

-  Reports criminal activity to supervisor and law enforcement, as appropriate.

-  Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written

reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether

due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.

-  Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with

the use of approved medical restraints as requested by physicians under Florida Statutes.

-  Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay

in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk

patients.

**Qualifications**

**Education/Training**

High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

**Licensure/Certification**

-  Must have a valid Florida driver’s license and be insurable under the Orlando Health insurance carrier’s requirements and

standards. (Security officers, who are unable to maintain this requirement after at least 90 days of employment must sign a “No

Driving Document” which will be maintained in the officers department file and remain in effect until the approval to drive is

given by the insurance carriers as determined during routine driving records checks.)

-  Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer

Services within 120 days of hire which must be renewed biannually before the license expires.

-  Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the

certification expires.

-  Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital

Security and Safety within 120 days of hire and maintained at all times during employment.

Security Officer

Position Summary

The Human Resources Specialist functions as the primary point of contact for Human Resources transactions, with a high level of service excellence, responding to internal and external customers and departments by assisting in resolving matters that require a broad base of HR knowledge. Responsible for timely and accurate processing of transactions in assigned area.

**Responsibilities**

-  Processes transactions related to core human resources data related to personal information, employment, job information, performance management with defined timeframe.

-  Administers and maintains Human Resources programs as assigned.

-  Provides excellent, positive, customer service with all levels of the organization.

-  Responds to inquiries by providing accurate information based upon knowledge of the appropriate Orlando Health policy language and intent, as well as applying knowledge of the appropriate state and federal laws.

-  Responds to issues and concerns in a timely manner.

-  Maintains a caring and professional attitude at all times.

-  Provides ongoing customer education in the process of answering concerns.

-  Assists customers in completing Orlando Health and Human Resource related forms and applications.

-  Maintains a high level of confidentiality when researching and resolving customer concerns.

-  Maintains accurate information in the Human Resources Information Systems (HRIS). Able to query, audit, and compile reports from the database as needed.

-  Utilizes the document management system to scan, link and access team member files.

-  Provides training for team members in other internal Human Resources Departments.

-  Makes recommendations for process improvements to continuously improve overall efficiency and customer service.

-  Escalates customer concerns when necessary to Supervisor and/or Director.

-  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

-  Maintains compliance with all Orlando Health policies and procedures.

**Other Related Functions**

-  Tracks and reports on trends and developments in assigned areas.

-  Participates in working groups, councils and committees.

-  Participates in development of departmental goals and objectives.

-  Continually seeks to improve overall function of department.

-  Maintains the confidentiality of all Orlando Health information.

-  Knowledgeable of Human Resources guidelines, processes and policies.

-  Attends meetings/in-services and presents information in department and other meetings as requested.

-  Assumes responsibility for ongoing professional development and continuing education.

-  Exhibit excellent analytical, problem solving and organizational skills, ability to prioritize multiple assignments, adapting to changing priorities and situations, and follow through on the completion of assignments by deadlines.

-  Assists other HR functions and the departments that she/he supports on an as needed basis.

-  Responsible for organizing, managing and completing special projects as assigned.

**Qualifications**

**Education/Training**

High School diploma or equivalent.

**Licensure/Certification**

None.

**Experience**

-  Two (2) years’ experience in Human Resources or administrative support role.

-  Knowledge of Microsoft Office products is required, including intermediate to advanced Excel and Outlook skills.

-  Requires prior knowledge of principles and practices of human resources.

-  Must be familiar with Federal, State, Equal Employment Opportunity (EEO) and human rights guidelines and laws. Knowledge of record retention and release of information laws.

HR Operations Specialist

Position Summary

**“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you."**

**WHY ORLANDO HEALTH?**

**Competitive Pay**

Evening, nights, and weekend shift differentials offered for qualifying positions.

**All Inclusive Benefits (Starting On Day One)**

Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

**Employee-centric**

Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare

**Job Description**

The security officer provides security services to ensure order and safety of patients, visitors and hospital personnel.

**Responsibilities**

**Essential Functions**

- Escorts for visitors, employees, and students upon request.

- Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions. (Only security officers who meet the driver’s license standards for operating an Orlando Health owned vehicle listed in the licensure/certifications section of this job description will be permitted to perform motor vehicle patrols.)

- Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.

- Detects suspicious activities within the campus and handles the situations appropriately.

- Reports criminal activity to supervisor and law enforcement, as appropriate.

- Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.

- Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with the use of approved medical restraints as requested by physicians under Florida Statutes.

- Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk patients.

- Reports all safety and security violations throughout the campus.

- Responds to all inbound and outbound helicopter flights by ensuring the safety of the helipad and assist flight crew in handling and transporting of patient(s) as needed.

- Uses and understands the operation of walk-through and hand held metal detectors.

- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

- Maintains compliance with all Orlando Health policies and procedures.

**Other Related Functions**

- Responds to threats or acts of violence towards patients, staff, and/or visitors; hostage situations; adult/child abductions to include cordon of perimeter area; patient elopement; person down; emergency intake; fire alarms by responding to the location of incident and assist in fire suppression; severe weather; access control; hospital system failure; bomb threat or suspicious package and assist personal in searching area(s) in which the threat was made; hazardous materials/chemical spills.

- Documents through an Event Report and photograph slip/trip and fall events for liability mitigation.

- Enforces injunctions established by the state of Florida.

- Responds to disturbance calls such as domestic disputes, disorderly conduct, fights in progress, and/or similar calls.

- Assists department managers by escorting terminated employees.

- Officers may be required to testify or be subpoenaed by any court proceedings.

**Qualifications**

**Education/Training**

- High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

**Licensure/Certification**

- Must have a valid Florida driver’s license and be insurable under the Orlando Health insurance carrier’s requirements and standards. (Security officers, who are unable to maintain this requirement after at least 90 days of employment must sign a “No Driving Document” which will be maintained in the officers department file and remain in effect until the approval to drive is given by the insurance carriers as determined during routine driving records checks.)

- Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer Services within 120 days of hire which must be renewed biannually before the license expires.

- Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the certification expires.

- Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital Security and Safety within 120 days of hire and maintained at all times during employment.

**Experience**

- None

**Preferred Qualifications**

- Scheduling flexibility preferred (Available for all shifts times, if needed)

- Baker Act and Hands on Experience

- During a Hurricane-Can be on site and support our needed hurricane teams.

- The preferred candidate will be comfortable with transporting deceased patients within the hospital.

- Strong customer service skills.

Security Officer- PT - 1st Shift

Position Summary

**“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you."**

**WHY ORLANDO HEALTH?**

**Competitive Pay**

Evening, nights, and weekend shift differentials offered for qualifying positions.

**All Inclusive Benefits (Starting On Day One)**

Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

**Employee-centric**

Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare

**Job Description**

The security officer provides security services to ensure order and safety of patients, visitors and hospital personnel.

**Responsibilities**

**Essential Functions**

- Escorts for visitors, employees, and students upon request.

- Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions. (Only security officers who meet the driver’s license standards for operating an Orlando Health owned vehicle listed in the licensure/certifications section of this job description will be permitted to perform motor vehicle patrols.)

- Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.

- Detects suspicious activities within the campus and handles the situations appropriately.

- Reports criminal activity to supervisor and law enforcement, as appropriate.

- Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.

- Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with the use of approved medical restraints as requested by physicians under Florida Statutes.

- Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk patients.

- Reports all safety and security violations throughout the campus.

- Responds to all inbound and outbound helicopter flights by ensuring the safety of the helipad and assist flight crew in handling and transporting of patient(s) as needed.

- Uses and understands the operation of walk-through and hand held metal detectors.

- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

- Maintains compliance with all Orlando Health policies and procedures.

**Other Related Functions**

- Responds to threats or acts of violence towards patients, staff, and/or visitors; hostage situations; adult/child abductions to include cordon of perimeter area; patient elopement; person down; emergency intake; fire alarms by responding to the location of incident and assist in fire suppression; severe weather; access control; hospital system failure; bomb threat or suspicious package and assist personal in searching area(s) in which the threat was made; hazardous materials/chemical spills.

- Documents through an Event Report and photograph slip/trip and fall events for liability mitigation.

- Enforces injunctions established by the state of Florida.

- Responds to disturbance calls such as domestic disputes, disorderly conduct, fights in progress, and/or similar calls.

- Assists department managers by escorting terminated employees.

- Officers may be required to testify or be subpoenaed by any court proceedings.

**Qualifications**

Education/Training

High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

Licensure/Certification

Must have a valid Florida driver’s license and be insurable under the Orlando Health insurance carrier’s requirements and standards. (Security officers, who are unable to maintain this requirement after at least 90 days of employment must sign a “No Driving Document” which will be maintained in the officers department file and remain in effect until the approval to drive is given by the insurance carriers as determined during routine driving records checks.)

Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer Services within 120 days of hire which must be renewed biannually before the license expires.

Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the certification expires.

Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital Security and Safety within 120 days of hire and maintained at all times during employment.

**Experience**

None

**Preferred Qualifications**

Scheduling flexibility preferred (Available for all shifts times, if needed)

Baker Act and Hands on Experience

During a Hurricane-Can be on site and support our needed hurricane teams.

The preferred candidate will be comfortable with transporting deceased patients within the hospital.

Strong customer service skills.

Security Officer- FT - 1st Shift

Position Summary

Responsible for evaluating patients and developing treatment plans that integrate with the continuum of care.

**Responsibilities**

Essential Functions

-  Evaluates patients, gathers data from the patient, physician, interdisciplinary team meetings if available, family, significant other persons and data sources.

-  Develops treatment plans that integrate the continuum of care and sets specific goals and objectives.

-  Demonstrates competency in the use, care and maintenance of equipment specific to the profession, observing safety precautions and providing verbal explanations of the equipment and its purpose.

-  Re-evaluates and modifies treatment plan and goals when appropriate.

-  Recognizes and communicates when the patient has received optimal benefit from therapy.

-  Adheres to State Practice Act and Standards of Practice.

-  Ensures complete documentation and accurate billing.

-  Possesses excellent interpersonal skills and ability to work in a team environment.

-  Respects the rights and privacy of others and holds staff member information in strict confidence.

-  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

-  Maintains compliance with all Orlando Health policies and procedures.

**Qualifications**

Education/Training

Bachelor’s degree or higher from an approved program in physical therapy.

Licensure/Certification

-  Maintains current Physical Therapist license in the State of Florida-temporary permit acceptable.

-  Maintains current BLS/HealthCare Provider certification..

**Experience**

Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) required.

Full-time Physical Therapist - South Lake Hospital- Rehab

Position Summary

**Position Summary**

Performs patient care under the direction of the physician or Advanced Practice Provider (APP) in an ambulatory setting.

**Responsibilities**

**Essential Functions**

-  Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.

-  Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.

-  Supports and demonstrates effective and professional communication with patients and family members.

-  Works collaboratively with the administrative and operations staff.

-  Gathers patient data through interview and observation.

-  Assists patients and families with preparation for examination.

-  Assists the physician or APP during examination and procedures.

-  Demonstrates competency in specific tasks and skills as defined by the practice.

-  Provides routine treatments and administers approved medication types.

-  Documents patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.

-  Assists the physician or APP by acting as a liaison on behalf of the patient to schedule and provides scheduling information for specialty testing and/or specialty physician consultation.

-  Processes incoming and outgoing calls independently and professionally using sound clinical judgment.

-  Enters medication, laboratory, and diagnostic imaging orders into the electronic medical system under the direction of a provider.

-  Adheres to and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.

-  Consistently demonstrates personal and patient safety practices and adheres to infection control standards outlined in Orlando Health policies.

-  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

-  Maintains compliance with all Orlando Health policies and procedures.

**Other Related Functions**

-  Demonstrates the knowledge and skills necessary to provide care and assesses data appropriate to the age-specific needs of patients in their assigned department and/or unit.

-  Demonstrates awareness of medical/legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.

-  Practices efficient use of supplies.

-  Assists the business office as needed with reception, scheduling, and discharge of patients.

**Qualifications**

**Education/Training**

-  High school graduate or equivalent.

-  Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting) required.

**Licensure/Certification**

-  Maintains current BLS Healthcare Provider Certification – and

-  Maintains current certification or registration by one of the following agencies:

-  Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com)

-  Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)

-  Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com)

National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)

-  Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com)

-  Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com), the American Registry of Medical Assistants (ARMA) (www.arma-cert.org), or by American Allied Health (AAH) (www.americanalliedhealth.com)

-  Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.

**Experience**

None.

Certified Medical Assistant- Outpatient OBGYN - Merrit Island

Position Summary

**Where You’ll Work (and Why You’ll Love It!)**

At Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools that produce highly detailed images and precise results. Our facilities are accredited by the American College of Radiology (ACR) for our staff qualifications, image quality, safety policies and quality assurance. Your screening exam will be evaluated by a board-certified radiologist, providing you with a timely diagnosis and setting you on the quickest path to treatment and recovery.

**A Day in YOUR Life as a Front office Assistant**

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

**Location **: 5151 Winter Garden Vineland Rd, Windermere, FL 34786

**Schedule **: Full Time

**Responsibilities**

- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

- Obtains accurate and complete patient demographic and insurance information.

- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.

- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

- Interacts with patients and families in a professional manner.

- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

- Maintains compliance with all Orlando Health policies and procedures.

**Required Qualifications**

- Education/Training

- High School diploma or equivalent.

- Experience

- Six (6) months experience in a clerical office, or general business, and/or customer service setting

**Benefits Beyond The Expected**

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

**Orlando Health Team Members Enjoy**

- Benefits that begin on Day 1

- Four (4) weeks paid parental leave

- Debt-free degrees through our Preferred Education Program

- Tuition reimbursement and loan repayment programs

**The Orlando Health System of Care ** includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us!

Front Office Assistant – Orlando Health Imaging Centers

Position Summary

**About Orlando Health**

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

**Position Summary**

Directly responsible for providing supportive care transition services to patients aligned to the health system’s value-based care and population health programs in collaboration with clinical and administrative stakeholders across the organization. Serves as part of a

multi-disciplinary team to connect with managed patient populations and their families, ensuring the necessary resources are in place to timely, safely, and effectively help the patient navigate between each site of care until the patient is successfully discharged to home.

**Responsibilities**

**Essential Functions:**

-  Possesses a strong understanding of medical terminology and understands healthcare operations, patient engagement, physician relations and all other healthcare related issues.

-  Takes initiative to develop knowledge, skills, and abilities to perform at a high level in the care transition navigation role, including staying abreast of related care transition management news, documentation, and literature.

-  Ensures compliance with all necessary risk management programs, corporate quality initiatives, and other corporate objectives.

-  Partners with various healthcare entities and physician practices to foster integrated relationships with patients, families, and caregivers to facilitate streamlined patient transitions across the continuum of care.

-  Assists patients and caregivers in navigating care services post-hospitalization, including development of patient-tailored post-acute care plans and routine patient monitoring to ensure plan adherence.

-  Utilizes critical thinking to assess patient conditions and initiate escalation to the appropriate level of care when necessary.

-  Engages with patients using strong communication skills and utilizes patient feedback to identify current service needs and anticipate future service needs using a patient-first philosophy.

-  Distributes approved educational materials and other care transition resources to patients and caregivers to effectively remove social determinants of health barriers with the goal of preventing readmissions and other avoidable care events.

-  Advocates for patient needs by proactively identifying barriers to treatment plans and ensuring patients have access to needed prescriptions, durable medical equipment, and other care services, as necessary.

-  Collaborates with the value-based care and population health departmental nursing team and relevant network aligned physician partners to share, discuss, and modify care transition plans, as needed.

-  Maintains a high level of proficiency with organizational informational systems, including ELLiE Healthy Planet modules, to ensure

care transition support for covered populations is efficient, timely, and effective.

-  Performs other duties as assigned to support the health system’s overall population health and value-based care and population health team objectives.

-  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

-  Maintains compliance with all Orlando Health policies and procedures.

**Other Related Functions**

-  Works comfortably in teams as a participant and facilitator, including temporary teams for project-based initiatives.

-  Possesses the ability to prioritize and work independently in addition to being an integral part of the care team.

-  Communicates effectively through all forms of media and leverages critical thinking skills to effectively solve problems.

-  Documents work efforts in an organized and accessible fashion while respecting confidentiality/privacy standards.

-  Contributes to environment of psychological safety where ideas are welcomed, considered, and appreciated.

**Qualifications**

**Education/Training:**

-  High school diploma or GED required.

**Licensure/Certification**

-  Maintains current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) license.

**Experience**

-  One (1) year experience as a Medical Assistant or related health care role in value-based care and population health or physician offices required.

-  Three (3) years of experience working in a value-based care or population health care management role can substitute for the license requirement.

Population Health, Care Navigator I - Value Based Care

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