Field Service Engineer
2 - 5 years
Allentown, PA
Full-time
Hybrid
1 month ago
About the role
Company Description
Ori Biotech is a leading innovator in CGT (cell and gene therapy) manufacturing technology with headquarters in London and Philadelphia. The company has developed a proprietary, automated, and flexible platform that streamlines the production process to enable broad patient access to life-saving, personalized treatments. Ori’s closed system allows therapeutic developers to seamlessly scale from pre-clinical development to commercial manufacturing. By eliminating traditional manufacturing challenges, Ori is transforming the future of cell and gene therapy production.
Role Description
This is a full-time, remote position for a Field Service Engineer based in Bethlehem, PA and the surrounding areas. Travel outside the country may be necessary. The Field Service Engineer will be responsible for installing, maintaining, and repairing manufacturing equipment. Key tasks include performing troubleshooting, providing technical support to customers, conducting preventive maintenance, and developing effective solutions to ensure uninterrupted system performance. The role also involves delivering exceptional customer service to address client needs in a timely and professional manner.
Qualifications
Ori Biotech is a leading innovator in CGT (cell and gene therapy) manufacturing technology with headquarters in London and Philadelphia. The company has developed a proprietary, automated, and flexible platform that streamlines the production process to enable broad patient access to life-saving, personalized treatments. Ori’s closed system allows therapeutic developers to seamlessly scale from pre-clinical development to commercial manufacturing. By eliminating traditional manufacturing challenges, Ori is transforming the future of cell and gene therapy production.
Role Description
This is a full-time, remote position for a Field Service Engineer based in Bethlehem, PA and the surrounding areas. Travel outside the country may be necessary. The Field Service Engineer will be responsible for installing, maintaining, and repairing manufacturing equipment. Key tasks include performing troubleshooting, providing technical support to customers, conducting preventive maintenance, and developing effective solutions to ensure uninterrupted system performance. The role also involves delivering exceptional customer service to address client needs in a timely and professional manner.
Qualifications
- Experience in Field Service, including installation and maintenance of equipment.
- Must be comfortable troubleshooting and diagnosing mechanical, software, and electrical issues in a clinical laboratory environment
- Knowledge of Preventive Maintenance practices to ensure optimal system performance.
- Excellent Customer Service skills, including communication and issue resolution.
- Flexibility to travel to customer sites and work independently or as part of a team.
- Experience in manufacturing or biotech environments is an advantage.
- Associate's or Bachelor’s degree in Engineering, Biomedical Technology, or a related field is preferred.
- Must be able to lift up to 50 Lbs with assistance on occasion and lift 25-30 Lbs continuously throughout the day
Skills
Pharmaceutical ManufacturingInformation Technology