Training Operations Analyst (San Diego)
6 - 10 years
San Diego, CA
Full-time
Onsite
1 month ago
About the role
General Summary
The Training Operations Analyst is responsible for the development, implementation, maintenance, analysis, documentation, procedures and day-to-day administration of all L&D courses, materials, systems, and work processes within those systems, as well as collaboration with department leaders to enhance the Training Program as a whole.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education or Experience
The ideal candidate must have:
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The lifting requirement pertains to the employee occasionally moving supplies and/or files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
The Training Operations Analyst is responsible for the development, implementation, maintenance, analysis, documentation, procedures and day-to-day administration of all L&D courses, materials, systems, and work processes within those systems, as well as collaboration with department leaders to enhance the Training Program as a whole.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Enables effective data and document management, creates training schedules, tracks course registration and attendance, and manages training events or initiatives within the credit union’s Learning Management System (LMS).
- Conducts evaluations and reviews data from previous training programs to determine efficacy and success levels in assisting employees’ engagement with training events, subsequent knowledge transfer, and ability to meet department goals.
- Uses project management skills in implementing projects and/or new initiatives. Provides overall project management support and coordination for any L&D (or related department) initiative.
- Collaborates with department leaders and HR personnel to determine training needs or implement training programs into company procedures.
- Partners with L&D leadership to define, track, and interpret learning metrics that demonstrate program effectiveness, operational efficiency, and alignment to organizational and financial goals.
- Recommends training materials and methods; order and maintain in-house training equipment and supplies while adhering to the set budget.
- Advertises training opportunities and provide information on benefits to encourage participation.
- Recommends process improvements, innovative solutions, procedural changes related to the Learning & Development function.
- Develops, maintains, and continuously improves dashboards and reports that translate training data into actionable insights for L&D and business leaders.
- Develops L&D operational procedures, guidelines and documentation. Occasionally may be asked to train employees on new processes and/or functionality or new system users.
- Maintains awareness of current trends in Learning & Development with a focus on delivery and support, plus applying key technologies to enhance the current curricula being offered.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs procedures.
- Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving.
- Project Management - coordinates projects; communicates changes and progress; completes projects on time and budget.
- Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Effective Communication - communicates clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills – both oral and written communication skills
- Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Business Acumen - understands business implications of decisions; displays orientation to profitability; aligns work with strategic goals.
- Cost Consciousness - works within approved budget; develops and implements cost savings measures; contributes to profits and revenue; conserves organizational resources.
- Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
- Strategic Thinking - develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
- Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Innovation - displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education or Experience
The ideal candidate must have:
- Bachelor’s Degree in Business Administration, Human Resources, or related discipline preferred.
- Minimum 3 years of experience in Learning & Development field strongly preferred.
- Minimum 1 – 3 years of experience in Banking or related finance field preferred.
- One to two years of project management experience implementing systems preferred.
- Knowledge of training techniques, practices, modalities as it pertains to adult learning.
- Knowledge of curriculum development, processes, and procedures.
- Ability to evaluate, track, and analyze data to measure training effectiveness.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The lifting requirement pertains to the employee occasionally moving supplies and/or files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Skills
Non-profit Organizations