

Industry: Medical Equipment Manufacturing
Company Size: 11-50 employees

Noctrix Health, Inc.

Savvy Admin PROD

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking three detail-oriented and proactive **Sales Support Representatives ** to support the operational success and growth of Nidra Therapy. These roles are critical in ensuring timely, accurate processing of patient orders and serving as a key liaison between healthcare providers (HCPs), clinic staff, and internal teams.

This hiring initiative is designed to strengthen sales support coverage across time zones, improve responsiveness, and ensure continuity of service throughout the business day.

**Schedule & Coverage: **

We are hiring for three dedicated coverage windows:

- 8:00 AM – 5:00 PM EST

- 8:00 AM – 5:00 PM CST

- 8:00 AM – 5:00 PM PST

Candidates do **not ** need to be physically located in these time zones but must be able to reliably work the assigned hours.

**Location: ** Remote (U.S.-based)

**Responsibilities: **

HCP & Clinic Communication

- Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation

- Proactively follow up on missing or incomplete information to ensure timely order progression

- Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff

- Build strong relationships with clinic teams to improve responsiveness and efficiency

Order & Documentation Management

- Review incoming documentation for accuracy, completeness, and compliance

- Track and manage order status from initiation through completion

- Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues

- Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements

CRM & Operational Support

- Utilize Salesforce (or similar CRM) to document interactions and track order progress

- Maintain accurate and timely records to ensure data integrity

- Monitor dashboards and reports to prioritize outreach and follow-ups

- Support reporting needs across sales and operations teams

Relationship Management

- Establish key contacts within partner clinics, including referral coordinators and navigators

- Develop an understanding of clinic workflows to improve engagement strategies

- Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts

- Share feedback to improve internal processes and customer experience

Process Improvement & Sales Support

- Identify workflow inefficiencies and recommend improvements

- Assist in onboarding new clinics and guiding them through documentation requirements

- Support sales teams with account updates, documentation summaries, and follow-ups

- Contribute insights on trends, barriers, and opportunities within assigned territories

**Requirements: **

- 1–3 years of experience in healthcare, sales support, customer service, or a related field

- Bachelor’s degree preferred, or equivalent work experience

- Experience with Salesforce or similar CRM systems preferred

- Familiarity with HIPAA and handling PHI required

- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

**Skills & Competencies: **

- Strong verbal and written communication skills

- Excellent organizational skills and attention to detail

- Ability to manage multiple priorities with urgency and accuracy

- Relationship-building and interpersonal skills

- Problem-solving mindset with a proactive approach

- Comfortable working cross-functionally with sales and operations teams

**Compensation & Structure: **

- $60,000 annualized base (hourly structure)

- Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs

- No bonus or commission structure

**Key Success Metrics: **

- Timeliness and completeness of documentation collection

- Order processing turnaround time

- Accuracy and quality of CRM data

- HCP and clinic satisfaction

- Contribution to overall sales support efficiency and responsiveness

Sales Support Representative (Temp-to-Hire)

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking a motivated and detail-oriented **Quality Engineer I ** to support Noctrix Health’s product complaint investigation and post-market surveillance processes for our therapeutic wearable technologies designed to treat Restless Legs Syndrome. In this role, you will work cross-functionally with Engineering, Quality, Operations, and R&D teams to investigate product complaints, document findings, and support timely complaint closure activities in compliance with medical device quality standards.

This role offers an excellent opportunity for an early-career engineer or life sciences professional to develop within a rapidly growing medical device company focused on improving patient outcomes and advancing wearable neurostimulation technologies. The Quality Engineer I will contribute directly to product quality improvements, regulatory compliance, and enhancement of the customer experience through effective investigation and trending activities.

~~**This is a full-time, onsite position located in our Pleasanton, CA office.** ~~Responsibilities:

- Support Noctrix’s product complaint handling and post-market surveillance processes, ensuring timely investigation, documentation, and closure of medical device complaints in accordance with internal procedures and regulatory requirements

- Assist with receiving, inspecting, and performing physical and functional testing on returned customer medical devices using a variety of test equipment

- Collaborate cross-functionally with Research & Development, Engineering, Operations, and Quality teams to support root cause investigations and document findings

- Record and maintain complaint data within the company complaint management system following Good Documentation Practices (GDP)

- Provide supporting data and inputs for recurring cross-functional Complaint Review Meetings

- Assist with preparation of charts, graphs, and trending reports related to complaint data and post-market surveillance metrics

- Support Quality Assurance and Post-Market teams with complaint closure activities and non-routine product investigations

- Support preparation of quality and complaint-related documentation for internal and external regulatory audits

- Contribute to continuous improvement initiatives related to complaint handling processes, product quality, and operational efficiency

- Support departmental goals related to complaint turnaround time, data accuracy, and quality system compliance

- Provide additional support within the Quality Assurance department as needed

Requirements:

- Bachelor’s degree in Engineering, Life Sciences, or a related technical discipline

- Recent graduate or up to approximately 2 years of industry experience, including internships or co-op experience, preferably within the medical device industry

- Exposure to problem-solving methodologies and investigative techniques through academic or industry experience

- Basic understanding of FDA regulations, ISO standards, and medical device quality systems preferred

- Strong written and verbal communication skills with attention to detail and documentation quality

- Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint

- Ability to learn and effectively use collaboration and communication tools such as Teams and related platforms

- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

- Ability to work both independently and collaboratively within cross-functional teams

- Strong analytical thinking and problem-solving capabilities

Physical Requirements:

- Ability to lift up to 20 pounds as needed

- Ability to sit for extended periods while working at a computer and performing documentation activities

Preferred Qualifications:

- Internship, co-op, or industry experience within a regulated medical device or healthcare environment

- Experience or coursework related to root cause analysis, failure investigation, or quality systems

- Familiarity with complaint handling, post-market surveillance, CAPA, or related quality processes

- Experience working with electronic or wearable medical devices

- Interest in quality engineering and long-term career growth within the medical device industry

Compensation:

- Base pay: $80,000 - $120,000 + bonus

Quality Engineer I

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Noctrix Health, Inc.

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