Logistics Coordinator
5+ years
Greater Pittsburgh Region
Full-time
Onsite
1 month ago
About the role
Job Description – Logistics Coordinator
Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.
Responsibilities
Required knowledge, Skills, and Abilities:
Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.
Responsibilities
- Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
- Research and quote transportation costs.
- Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
- Ensure carrier performance and event compliance according to Mode standards.
- Identify and prioritize problems and make suggestions to correct the situation.
- Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
- Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
- Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
- Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
- Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
- Assist Sales and Accounting departments on invoicing discrepancies.
Required knowledge, Skills, and Abilities:
- Previous brokerage-related or transportation-related experience preferred
- Bachelor’s Degree from an accredited college or university, with focus on supply chain management, or equivalent years of experience
- Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
- Strong customer service and communication skills; thrives in a fast-paced environment.
- Proven experience managing/prioritizing own work assignments, and meeting deadlines.
- Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
- Ability to quickly assess client situations and escalate to management when needed.
- Proficient with Windows operating system, MS Excel, MS Word, Outlook and internet browsers. Able to learn new programs/systems quickly.
Skills
Supply Chain