Mii amo is your path to seek in and naturally discover a world of vibrant health and wellbeing. Through timeless-inspired methods, our intuitive team will guide you to feel, hear, trust and embrace the power that lives within you. 

We are honored to be part of the Relais & Châteaux family of properties.

Industry: Hospitality
Company Size: 51-200 employees

Mii amo, a destination spa

Savvy Admin PROD

Are you outgoing, energetic, passionate, and authentic? Mii amo is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

**How you will enjoy your day: ** To greet and seat guests in the dining room. Answer the telephone and take reservations in a professional and courteous manner. Occasionally back up In-Room Dining by taking orders.

(This position can receive spa gratuities after the probationary period.)

**Work Performed**

- Arrive at scheduled start time in appropriate uniform and ready for work.

- Uniform must be neat and pressed.

- Collect and set up any necessary equipment to perform job.

- Make floor plans.

- Complete all opening and closing side work duties.

- Seat guests in the dining rooms.

- Make reservations for guests in proficient and professional manner.

- Know basic items on all menus and wine lists.

- Keep workstation clean at all times.

- Read all memos.

- Answer telephones properly.

- Operate OpenTable in proficient manner.

- Maintain a positive and professional attitude towards guests and co-workers.

- Report to Restaurant Manager before ending work shift.

- Act as an ambassador of Enchantment by speaking positively of the Resort at all times.

- Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.

- Take orders for In-Room Dining in a complete and timely fashion as necessary.

- Know resort layout.

- Work efficiently and as a team.

- Other duties as assigned.

**Supervision Exercised **: None

**Supervision Received **: Restaurant Manager

**Minimum Requirements**

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Must maintain current food handler’s certification. Prior host/hostess experience desired. English skills necessary to communicate with guests. Computer skills helpful. Superior phone skills, and have a service orientated, pleasant phone personality.

**Physical Requirements**

Lifting & carrying up to 45 lbs.

30% Walking

10% Bending & lifting

60% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions

Hummingbird Host/Hostess - Mii amo

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

**How you will enjoy your day **: Provide all aspects of the highest level of guest service including but not limited to, booking tours, dinner reservations, area activities and events. This position should promote/sell and have full knowledge of the resort’s services to maximize the guest’s awareness of the services available on property. Outside the resort services, sell or suggest only the highest quality available to ensure our guests satisfaction

**Work Performed**

- Determine the guest’s needs in order to familiarize them with the various activities offered both on and off property

- Work with vendors that provide services in the area and book appropriately for guests.

- Answer telephone by using the guest’s name

- Maintain a clear and organized desk area

- Enter information into computer system on any event or service you have prescheduled and ensure the front desk has the information for the guest’s arrival date and keep guest itineraries up-to-date

- Make reservations as requested for dinner, events, air travel, rental cars, etc.

- Provide guests with directions to attractions or facilities on or outside the property

- Have a personal knowledge of all that the concierge desk offers and recommends

- Coordinates guests’ requests for special services including flower arrangements, gift baskets, etc.

- Complete appropriate documents for special requests to insure the correct department is notified and that the billing information is complete

- Contact in-house guests periodically to ascertain any special needs

- Quickly and efficiently follow through on all requests from guests

- Organize special functions as instructed by Director of Rooms or Department Manager

- Always use name/concierge on all written material

- Handle all guests’ concerns/complaints professionally, efficiently and in a courteous and timely manner

- Display a friendly manner including a smile and in a truly helpful and cheerful attitude at all times

- Assists in training new Concierge staff on how to sell the Resort and other services to our guests

- Ability to maintain the highest level of service to our guests in a professional manner at all times

- Posses a strong knowledge of Resorts facilities and services and the surrounding community

- Ensure that no gratuity (kickback) from any vendor is accepted. Only contracts through the resort are authorized

- Provide confirmations to the guest of anything scheduled so they are aware of the cost, cancellation policy, date, time, etc.

- Ensure all guests’ questionnaires are reviewed and responded to in a timely fashion

- Book future tours and activities in advance of scheduled arrival date to enhance guests’ experience

- Other duties as assigned

**Supervision Exercised **: None

**Supervision Received **: Guest Services Manager, Lead Concierge

**Minimum Requirements**

High school diploma or equivalent. 2+ years resort customer service experience preferred. Must posses a vast knowledge of the resort and local community. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong team member relations

Concierge

**The Company And The Resort**

**Tanzerra Resorts ** is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

**The Tides Inn ** is a beloved waterfront luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Makers Space (for artistic activities), its own marina, and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

**Job Summary**

The Guest Service Agent will represent the resort throughout all stages of the guest's experience. The Guest Service Agent will welcome the guest at check-in and expedite the processing of their account at departure. The Guest Services Agent will provide prompt and courteous assistance to resort guests and future guests to ensure an exceptional guest experience.

**Essential Functions And Responsibilities**

- Regular and reliable attendance is an essential function of this role.

- Address guest questions and concerns promptly and effectively.

- Maintain a high level of customer service with everyone.

- Check-in and/or check-out guests efficiently.

- Verify guest information, address, credit card signature, rate, and length of stay.

- Obtain appropriate credit card authorization for the guest's stay.

- Post additional charges to guest accounts during their stay.

- Know room locations, types of rooms available, room rates, and slip rates.

- Exemplify the Tides Inn's high standard of hospitality to all guests.

- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possess a working knowledge of the reservations department.

- Maintain key control and key security for guest room keys.

- Know how to use front office equipment.

- Follow procedures for issuing and closing safe deposit boxes used by guests.

- Complete other projects assigned by the Guest Services Manager.

- Attend monthly meetings and all scheduled one-on-one meetings.

- Use proper mail, package, and message handling procedures.

- Coordinate guest room maintenance work with the engineering, maintenance, and housekeeping departments.

- Report any unusual occurrences or requests to the Manager, Director of Operations, or Manager on Duty (M.O.D.).

- Know all safety and emergency procedures and be aware of accident prevention policies.

- Handle guest complaints courteously, offer solutions, and follow through to a satisfactory conclusion.

- Adjust, where appropriate, any charge that a guest questions and record it for the accounting department.

- Document and communicate effectively.

- Perform other duties as assigned.

**Core Competencies**

**Individual Contributor Role**

- Customer Focus

- Dealing with Ambiguity

- Functional & Technical Skills

- Action Oriented

- Self Development

**Qualifications**

- High school degree or equivalent required.

- Prior hotel/resort front desk experience preferred.

- Must be able to work weekends and holidays.

- Must have strong organizational skills.

- Excellent written and verbal communication skills.

- Able to perform and prioritize multiple tasks with ease.

- Strong computer skills preferred.

- Strong guest and team member relations skills.

- Familiarity with hospitality computer software such as Maestro, Oracle, Executech, etc. preferred.

**Physical Requirements**

**Work Environment: ** Work is primarily performed in an indoor hotel public-space environment; navigation of the property, both indoors and outdoors, in varying weather conditions.

**Equipment Used: ** Computer, phone, intercom.

- 100% standing with occasional walking and bending.

- Lifting/carrying up to 20 lbs.

- Hearing and manual dexterity required.

- Distance vision of 1–3 feet.

- Must have exceptional communication and telephone skills.

**Driving Requirements: ** Golf cart, guest vehicles, transportation of others (motor vehicle record monitoring may be required).

**NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.**

We offer a **comprehensive benefits package ** for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an **Equal Opportunity Employer **. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Guest Services Agent

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Mii amo, a destination spa

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