Workforce Enablement & Learning Systems Manager
Chelsea, MA
Full-time
Hybrid
1 month ago
About the role
Company Overview
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
Position Summary
Hybrid | Full-Time
Reports to: VP, Learning & Talent Development
We are seeking a Workforce Enablement & Learning Systems Manager. A builder, someone who brings together learning technology, AI enablement, automation, and strong operational discipline to create smarter, faster, and more scalable ways of working. This individual will play a critical role in shaping how the organization builds workforce readiness and enables continuous learning at scale, without increasing risk.
In this role, you will design and optimize the systems that power modern learning and operational enablement. You will challenge outdated processes, identify inefficiencies, and introduce innovative solutions that reduce friction, eliminate redundancy, and streamline manual work. You naturally think in systems rather than silos and approach problems with both creativity and sound judgment.
As Metro Credit Union continues to modernize across learning, AI adoption, and workforce enablement, this role will be instrumental in ensuring those efforts scale intelligently and sustainably. Success in this position requires a mindset grounded in experimentation, continuous improvement, and a willingness to Build Boldly, testing new ideas while maintaining strong operational rigor. This is not a role that simply maintains systems; it’s one that helps reinvent how an organization learns, adapts, and stays operationally ready in a rapidly evolving environment. Most jobs ask you to maintain the playbook. This one asks you to help reinvent it. If building smarter systems, modernizing workforce enablement, and creating real business impact excites you, we’d love to meet you.
We Are Seeking An Individual Who Is
What You’ll Do
AI Enablement & Workforce Capability
Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences. You’ll help employees adopt AI responsibly, confidently, and practically in day-to-day work.
This May Include
Operational Readiness & Compliance
Workforce Readiness Insights
Success in Year One
Role
In the first year, success in this role will be defined by meaningful, measurable improvements across learning operations and workforce enablement:
What You’ll Bring
Preferred
What You’ve Likely Done
Working Conditions and Physical Demands
Hybrid Policy Eligibility
Why Join Our Team
Comprehensive Benefits
Compensation Disclosure
$98,000 – $128,000
The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
Position Summary
Hybrid | Full-Time
Reports to: VP, Learning & Talent Development
We are seeking a Workforce Enablement & Learning Systems Manager. A builder, someone who brings together learning technology, AI enablement, automation, and strong operational discipline to create smarter, faster, and more scalable ways of working. This individual will play a critical role in shaping how the organization builds workforce readiness and enables continuous learning at scale, without increasing risk.
In this role, you will design and optimize the systems that power modern learning and operational enablement. You will challenge outdated processes, identify inefficiencies, and introduce innovative solutions that reduce friction, eliminate redundancy, and streamline manual work. You naturally think in systems rather than silos and approach problems with both creativity and sound judgment.
As Metro Credit Union continues to modernize across learning, AI adoption, and workforce enablement, this role will be instrumental in ensuring those efforts scale intelligently and sustainably. Success in this position requires a mindset grounded in experimentation, continuous improvement, and a willingness to Build Boldly, testing new ideas while maintaining strong operational rigor. This is not a role that simply maintains systems; it’s one that helps reinvent how an organization learns, adapts, and stays operationally ready in a rapidly evolving environment. Most jobs ask you to maintain the playbook. This one asks you to help reinvent it. If building smarter systems, modernizing workforce enablement, and creating real business impact excites you, we’d love to meet you.
We Are Seeking An Individual Who Is
- Energized by simplifying complex systems
- Naturally inclined to identify opportunities to automate and streamline work
- Able to balance innovation with sound judgment
- Driven to build and improve rather than maintain the status quo
- Quick to learn and adopt new technologies—often faster than those around you
- Focused on business impact, not just training outcomes
- Motivated by ownership, accountability, and solving meaningful problems
- Drawn to working at the intersection of technology, people, operations, and learning
- Curious and excited about AI and emerging technology trends
What You’ll Do
AI Enablement & Workforce Capability
Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences. You’ll help employees adopt AI responsibly, confidently, and practically in day-to-day work.
This May Include
- AI learning pathways
- Workshops and enablement sessions
- Manager toolkits
- Resource hubs
- Internal adoption campaigns
- Usage and readiness measurement
Operational Readiness & Compliance
- Build reliable, scalable processes that support compliance readiness, audit defensibility, and operational consistency without creating unnecessary administrative burden.
- Partner across teams to ensure workforce readiness data, training evidence, and reporting stand up under scrutiny while remaining efficient and sustainable.
Workforce Readiness Insights
- Use data, reporting, and workforce signals to identify gaps, risks, trends, and at-risk populations early, so action happens before issues grow.
- Help leaders make smarter decisions through actionable workforce readiness insights.
Success in Year One
Role
In the first year, success in this role will be defined by meaningful, measurable improvements across learning operations and workforce enablement:
- Manual tracking and administrative effort will be significantly reduced through smarter systems and automation.
- Audit evidence and workforce reporting will become faster, more accurate, and more reliable, enabling stronger compliance and decision-making.
- Leaders will develop a high level of trust in workforce readiness data and insights, using them confidently to guide business decisions.
- AI capabilities and adoption will visibly expand across teams, supporting more efficient and modern ways of working.
- Learning operations will become more scalable, streamlined, and effective, while systems and processes will adapt seamlessly through organizational change.
- Managers will gain clearer visibility into workforce readiness, allowing them to proactively identify and address skill gaps and areas of risk.
What You’ll Bring
- 5+ years of hands-on experience with enterprise learning platforms (LMS/LXP) and talent or performance management systems
- Demonstrated experience configuring, governing, and optimizing learning and talent systems (not just administering them)
- Strong systems thinking with the ability to design scalable, automated workflows
- Experience using data, dashboards, or signals to support readiness, risk detection, or leadership decision-making
- Comfort operating in regulated or high-accountability environments with competing priorities
- High digital fluency and a demonstrated tendency to reduce manual work through automation and AI
Preferred
- Experience supporting compliance, audit, or regulatory learning in a regulated environment (financial services strongly preferred)
- Experience partnering with Compliance, Risk, or Internal Audit teams
- Familiarity with audit evidence requirements related to learning
- Experience designing or governing AI-enabled workflows
- Background in learning, HR, organizational effectiveness, or enterprise systems
What You’ve Likely Done
- Managed or improved an LMS, LXP, or talent technology platform
- Built workflows, dashboards, automations, reporting, or system integrations
- Designed enterprise learning programs, curriculum, or enablement experiences
- Used data to drive decisions and measure impact
- Helped modernize operational or learning processes
- Explored AI tools to simplify work and improve productivity
- Worked in a regulated, high-accountability, or operationally complex environment
- Experience in industries such as financial services, healthcare, insurance, or other regulated environments is helpful but not required.
Working Conditions and Physical Demands
- General office environment.
- Highly stationary role.
- Frequent computer use.
Hybrid Policy Eligibility
- Minimum days in office per week: 3 (Tuesday and Wednesday required)
- Minimum days in office for onboarding: 5 days
- 4x10 eligible: Yes
Why Join Our Team
Comprehensive Benefits
- Health, Dental, and Vision coverage for employees working a minimum of 20 hours per week; Metro provides assistance toward premiums and copays and offers 100% coverage on prescription copays
- All staff eligible for an annual bonus and an annual (vesting) retention bonus
- Three weeks of paid vacation per year and 11 paid holidays
- 401(k) with matching plan and Safe Harbor Plan; Metro contributes 3% regardless of employee contribution
- Wellness incentives, Employee Assistance Program, Flexible Spending Account, Prescription Drug Program, and a range of voluntary benefits (LTD, STD, AD&D)
- Access to no-interest loans and $150 per quarter reimbursement for wellness and lifestyle expenses
- Discounts on pet insurance
- Strong growth opportunities with individualized development plans
- Position-related or job-related tuition assistance (one-year eligibility)
- Superb in-house training programs
- A growing, dynamic environment with a strong culture and exceptional team members
Compensation Disclosure
$98,000 – $128,000
The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.
Skills
Financial ServicesInformation Technology