Operations Administrator

Seattle, WA

Internship

Hybrid

1 month ago

About the role

What You'll Own
Community & CRM Operations

Own and maintain the YPN member CRM — data integrity, tagging, and follow-up status across all contacts
Process new member onboarding: confirmation emails, welcome sequences, and member database entry
Track member engagement and flag at-risk or inactive members for re-engagement outreach
Manage event RSVP lists, waitlists, and capacity tracking across all YPN events

Partnership & Outreach Support

Maintain the YPN partnership pipeline tracker — status, next steps, and contact history for all institutional partners
Draft and send partnership outreach emails on behalf of Co-Founder with custom personalization
Schedule and coordinate meetings with external partners, venues, and vendors
Prepare briefing notes and talking points before all key partnership meetings

Event Operations

Build and manage event runsheets, day-of logistics checklists, and vendor coordination documents
Coordinate with venue contacts, photographers, caterers, and AV — confirm 48 hours before every event
Manage post-event follow-up sequences: attendee thank-yous, feedback surveys, and data capture
Track and report event KPIs: attendance, fill rate, NPS, revenue, and new member conversion

Executive Support & Admin

Manage Co-Founder's YPN-related calendar, scheduling, and priority task list
Prepare and organize weekly operational reports — member growth, pipeline status, upcoming event snapshot
Build and maintain SOPs for recurring YPN processes so nothing depends on one person
Handle inbound inquiries from members, prospective members, and sponsors with timely, on-brand responses

Automation & Systems

Build and maintain automated workflows in Make or Zapier for event follow-ups, member onboarding, and partner outreach
Audit existing YPN tools monthly and identify gaps, redundancies, or upgrade opportunities
Maintain a clean, documented tech stack so any team member can navigate YPN's systems

Required Qualifications

Exceptional organizational skills — you are the person who never drops a ball
Strong written communication — your emails are clear, professional, and on-brand without needing edits
Proficiency in Notion, Airtable, or similar project management tools
Comfortable with Google Workspace at a high level
Self-starter — you identify what needs to be done and do it without waiting to be asked
Discretion and professionalism — you will have access to sensitive partner and member information

Nice to Have

Ideal Background

What Success Looks Like
First 30 Days:

First 90 Days:

Benefits

AdministrativeTechnology, Information and Internet