Adherence Pharmacy Technician - 254085
5+ years
United States
Full-time
Remote
1 month ago
About the role
The Pharmacy Technician is responsible for providing member medication counseling and assistance to minimize gaps in treatment by collaborating with various teams across the Health Plan and with community pharmacists and providers.
Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Duties & Responsibilities:
- Performs review of medication lists to understand and eliminate barriers to medication therapy while serving as the member’s Pharmacy Navigator to support medication adherence, minimize gaps in therapy, and prevent medication-related adverse events
- Facilitates member access to medications by obtaining refills, coordinating new prescriptions, scheduling appointments, assisting members experiencing financial barriers, aligning refills to reduce pharmacy visits, documenting care delivered, and communicating updates to providers
- Partners with Pharmacists and other internal and external partners to communicate medication treatment plans and coordinate MTM interventions within broader healthcare management services
- Collaborates with community pharmacies to monitor and communicate member medication adherence
- Conducts patient health assessments to collect medication profile information including prescriptions, OTC medications, and herbal therapies to identify barriers impacting adherence or access to care
- Handles member and provider communications telephonically
- Performs additional duties as assigned
Minimum Qualifications:
- Strong written and verbal communication skills with the ability to communicate professionally and clearly
- Experience communicating with patients, providers, and pharmacists regarding medication-related concerns
- Active State Pharmacy Technician registration/license or national certification (PTCB or NHA) in good standing
- High School Diploma or GED
Preferred Qualifications:
- Bilingual skills
- Medication Therapy Management (MTM) Certification
- Experience partnering with community pharmacies to support medication adherence and compliance initiatives
Skills
Customer Service