Help Desk Operations Technical Writer
Riverdale, MD
Temporary
Onsite
1 month ago
About the role
Description
The Prince George’s County Department of Parks and Recreation is seeking an experienced Technical Writer to join our team. The ideal candidate combines technical proficiency with exceptional communication, writing, and collaboration skills. We are looking for someone who can translate complex concepts into clear, accessible information and who has experience in technical writing, teaching, curriculum development, communications, or other writing-intensive fields.
This position supports the Maryland-National Capital Park and Planning Commission (M-NCPPC) , a nationally accredited, six-time Gold Medal Award–winning Parks and Recreation agency. The selected candidate will work directly with the Customer Service Help Desk , which provides both technical assistance and traditional customer service to the public and internal staff. Support requests range from general information about parks and community centers to troubleshooting software, hardware, and other technology-related issues.
This is an on-site position . After a six-month probationary period, employees may be eligible for up to two remote workdays per week , based on performance and operational needs.
We are seeking a self-starter with excellent time-management skills, strong attention to detail, and the ability to meet deadlines in a fast-paced environment.
For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Joelle Edmond, [email protected] or Brenda Miller, [email protected]. Minimum Qualifications
Supplemental Information
May be subject to medical, drug, and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2026 Benefit Summary For Seasonal Intermittent Employees
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits For Seasonal Employees
Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
Other Benefits
This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at [email protected] or 301-454-1694.
The Prince George’s County Department of Parks and Recreation is seeking an experienced Technical Writer to join our team. The ideal candidate combines technical proficiency with exceptional communication, writing, and collaboration skills. We are looking for someone who can translate complex concepts into clear, accessible information and who has experience in technical writing, teaching, curriculum development, communications, or other writing-intensive fields.
This position supports the Maryland-National Capital Park and Planning Commission (M-NCPPC) , a nationally accredited, six-time Gold Medal Award–winning Parks and Recreation agency. The selected candidate will work directly with the Customer Service Help Desk , which provides both technical assistance and traditional customer service to the public and internal staff. Support requests range from general information about parks and community centers to troubleshooting software, hardware, and other technology-related issues.
This is an on-site position . After a six-month probationary period, employees may be eligible for up to two remote workdays per week , based on performance and operational needs.
We are seeking a self-starter with excellent time-management skills, strong attention to detail, and the ability to meet deadlines in a fast-paced environment.
For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Joelle Edmond, [email protected] or Brenda Miller, [email protected]. Minimum Qualifications
- Demonstrated writing skill required, including a portfolio or writing samples showcasing instructional, technical, or process-focused writing; professional experience and formal education considered, but not required
- Demonstrated strength in clear, structured writing, content development, and technical editing
- Proven ability to analyze complex information and translate it into accurate, user-centered instructions
- Strong attention to detail, with an instinct for clarity, consistency of voice, and correction of written materials
- Strong communication and collaboration skills, including experience partnering with subject matter experts across technical, operational, and support teams
Supplemental Information
May be subject to medical, drug, and alcohol testing.
- Part-time position working 32 hours per week
- A criminal background investigation will be completed prior to hiring
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2026 Benefit Summary For Seasonal Intermittent Employees
The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.
Limited Benefits For Seasonal Employees
Health Insurance Plans
You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.
If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.
Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.
- Medical
- Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
- UnitedHealthcare Select Plan (EPO)
- Prescription: CVS Caremark Prescription Plan
Other Benefits
- Credit Union
- Sick Leave Benefits
This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at [email protected] or 301-454-1694.
Skills
Government Administration