

Industry: Hospitals and Health Care
Company Size: 501-1,000 employees

Lone Star Circle of Care

Savvy Admin PROD

We are seeking a Patient Services Manager who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Patient Services Manager will manage the Program Registration and Benefits Assistance within LSCC clinics and service lines, supporting sustainable operations by ensuring appropriate program registration, eligibility and enrollment processes. This role manages eligibility and enrollment activities to secure appropriate participation in safety net programs, including Medicaid, CHIP, MAP, MAP Basic, and the Federal Health Insurance Marketplace. The Patient Services Manager drives team performance by ensuring Program Advisors, Benefits Specialists, and Enrollment Counselors consistently meet productivity metrics and organizational goals. This position will be required to travel to LSCC facilities as needed.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

**A Day in the Life of a Patient Services Manager may look like this:**

- Provide coverage and operational support by collaborating closely with the Patient Services team

- Monitor patient services operations and communicate operational insights, performance concerns, and process improvement recommendations to leadership

- Communicate program updates and changes clearly, effectively, and promptly across the organization

- Partner with Clinic Management to develop staff work schedules and assignments based on hours of operation, workload, space, and equipment availability

- Resolve conflicts and address patient escalations in a timely and professional manner

- Prepare, maintain, and distribute daily, weekly, monthly, and ad hoc reports as assigned

- Monitor departmental software/technology performance and report technical issues, as necessary

- Attend and actively participate in required meetings, training, and conferences

- Oversee Program Registration and Benefits Assistance policies and procedures to ensure accuracy and relevance to current practice

- Manage the Verify Source system in collaboration with Network Sciences, ensuring data accuracy and timely updates

- Develop and deliver formal presentations on departmental statistics and updates regularly

- Lead staff training, ensuring materials and protocols are up-to-date and consistently followed

- Conduct one-on-one training and coaching when performance gaps or individual deficiencies are identified

- Contribute to staff performance evaluations and provide input on individual and team development

- Identify and pursue opportunities to improve patient and staff experiences through more efficient and effective practices

- Participate in professional development and performance improvement initiatives to support departmental and organizational effectiveness

- Promote and utilize company recognition programs to foster staff retention and engagement

- Perform other duties as assigned.

**We ask our Patient Services Manager to possess a minimum of:**

- High School diploma or GED

- One (1) year of experience in healthcare

**The following experience/skills are preferred:**

- Associate degree or higher in Business Administration or a related discipline

- Minimum of three (3) years' experience in a range of health care assistance programs

- Minimum of two (2) years' experience in program eligibility or related human-services work

- Medical program application completion and enrollment experience

- Bilingual English/Spanish language skills

**Key Success Factors**

Some key factors that will make an individual successful in this role:

- The ability to problem solve

- Organizational skills

- Attention to detail

- Team player personality

- Time management

**Benefits**

LSCC offers a competitive benefits package, including:

- Competitive salary;

- Medical, Dental, and Vision insurance;

- LSCC paid Life insurance;

- LSCC paid Short-Term and Long-Term Disability insurance;

- Paid Time Off; and

- 403b Employee Retirement Plan

Patient Services Manager

We are seeking a Centralized Clinical Support Staff member who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Centralized Clinical Support Staff (CCSS) provides indirect patient care through telephonic and electronic communications, effectively engaging patients and supporting clinic-based teams. Working under general supervision, the CCSS exercises judgment and some discretion in routine situations. The CCSS will collaborate with employees at all levels within the organization, must be able to maintain professional working relationships, and provide excellent customer service.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

**A Day in the Life of a Centralized Clinical Support Staff member may look like this:**

- Provide front-line customer service, including scheduling appointments and verifying insurance benefits using electronic telephone and EHR systems

- Obtain, evaluate, and accurately record patient information in the Electronic Health Record (EHR) system

- Conduct patient outreach via text, email, mail, or phone using LSCC's navigation center call platform

- Accurately document all patient and clinical interactions in the EHR, ensuring entries are clear, concise, and grammatically correct

- Communicate patient or family concerns to the appropriate healthcare provider

- Collaborate with LSCC providers through electronic communication (e.g., bidirectional tasking and care coordination templates in the EHR) to support optimal patient care

- Contact external healthcare organizations to confirm the status of patient appointments or referrals

- Process referral orders from providers to support care coordination

- Under the supervision of team RNs and as licensure permits, assist with tasks such as responding to provider requests, completing medication prior authorizations, processing referrals, filing triage reports, medical records, and lab letters

- Assume responsibility for his/her own professional development and for sharing knowledge with others

- Perform administrative tasks such as faxing, scanning, and managing bulk communications

- Participate in required training, meetings, and quality improvement initiatives

- Perform all other duties as assigned

**We ask our Centralized Clinical Support Staff member to possess a minimum of:**

- High School Diploma or GED

- One (1) year of experience in a medical office or healthcare setting.

**The following experience/skills are preferred:**

- Medical Assistant (MA) certification or medication experience

- Minimum of two (2) years of work in the healthcare field involving direct interaction with an EHR

- Previous experience in pre-authorization/pre-certification and insurance verification

- Bilingual English/Spanish language skills

**Key Success Factors**

Some key factors that will make an individual successful in this role:

- Time management

- Problem solving skills

- Detail oriented

- Team player

**Benefits**

LSCC offers a competitive benefits package, including:

- Competitive salary;

- Medical, Dental, and Vision insurance;

- LSCC paid Life insurance;

- LSCC paid Short-Term and Long-Term Disability insurance;

- Paid Time Off; and

- 403b Employee Retirement Plan

Centralized Clinical Support Staff

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