Field Installation and Service Technician
6 - 10 years
Plymouth, MI
Full-time
Remote
1 month ago
About the role
Are you looking to work for a company that provides an innovative work environment, and your voice is heard?
LER Techforce is seeking a highly motivated and customer-focused Field Service Installation & Support Technician to deliver professional installation, commissioning, and service support for hardware and software systems. This role is responsible for ensuring successful on-site delivery, product and system unpacking, setup, installation, debugging, configuration, calibration troubleshooting, and maintenance of advanced test automation and test bed equipment while representing the company with the highest level of professionalism. Qualified candidates must have knowledge of wire termination, experience in soldering, ability to work independently, and willing and able to travel up to 90%. The travel is mostly local to Metro Detroit and for short stays. During the downtime, you will report to Plymouth Mi on your off travel days.
Roles:
Qualifications/Skills:
LER Techforce is seeking a highly motivated and customer-focused Field Service Installation & Support Technician to deliver professional installation, commissioning, and service support for hardware and software systems. This role is responsible for ensuring successful on-site delivery, product and system unpacking, setup, installation, debugging, configuration, calibration troubleshooting, and maintenance of advanced test automation and test bed equipment while representing the company with the highest level of professionalism. Qualified candidates must have knowledge of wire termination, experience in soldering, ability to work independently, and willing and able to travel up to 90%. The travel is mostly local to Metro Detroit and for short stays. During the downtime, you will report to Plymouth Mi on your off travel days.
Roles:
- Act as Liaison and company representative with customers.
- Overall installation leader, working alone, or with skilled trades to complete Mechanical and electrical installation in an on time every time fashion
- Install and support mechanical and electrical installation and termination of field wiring and pneumatic/hydraulic systems. Verify against drawing
- Power up / troubleshoot equipment
- Final electrical quality inspection of equipment
- Initial system checks in preparation for commissioning.
- Document discrepancies and feed back to engineering
- Troubleshoot and repair products and systems to specifications following defined processes.
- Professional and timely completion of service progress reports, expense reports and other administrative responsibilities as required.
- Actively participate in developing one's own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
- Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
- Perform in-house repair, postproduction operation tests of new equipment as required.
- Perform manufacturing shop floor tasks as assigned by manager.
- Maintain a safe and clean work area in accordance with 5S standards.
- The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
- Ability to present informal operator instruction on products and test systems
- Timely follow up on items and the ability to drive issues to closure.
- Maintains assigned calibration equipment.
- Complete all applicable safety training.
Qualifications/Skills:
- Associate's degree in engineering or equivalent trade school
- Experienced reading / interpreting USA ladder and European IEC book prints
- 2+ years' experience with test automation equipment and test bed operations
- Leadership/ coordinator experience
- Understanding of electrical and mechanical processes
- Knowledge of complete test cell operation and its contents is a bonus
- Excellent verbal and written communication skills
- The ability to cope with negative feedback from customers, exhibit patience and possess excellent listening skills
- Able to read / understand control circuits. Power up / troubleshoot equipment.
- Must be willing to travel 90%+