SSG Inside Sales Manager
North Carolina, United States
Full-time
Hybrid
1 month ago
About the role
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
SSG Inside Sales Manager – NA Services Sales
The SSG Inside Sales Manager will lead an Inside Sales team supporting Lenovo’s Services Solutions Group (SSG), with a strong focus on services attach, renewals, expansion, and lifecycle solutions across North American accounts. This leader will be responsible for driving predictable services revenue, strengthening pipeline health, and developing a team of inside sellers who partner closely with field account teams and services specialists.
This role is ideal for a manager who understands services-led selling, recurring revenue motions, and how inside sales teams complement field coverage to maximize account value.
This role will be in our Morrisville, NC office and follow our 3-2 hybrid policy.
Key Responsibilities
Team Leadership Coaching
Services Revenue Sales Execution
Field Cross-Functional Partnership
Forecasting, Pipeline Operational Excellence
Leadership Continuous Improvement
Required Qualifications
Preferred Qualifications
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
SSG Inside Sales Manager – NA Services Sales
The SSG Inside Sales Manager will lead an Inside Sales team supporting Lenovo’s Services Solutions Group (SSG), with a strong focus on services attach, renewals, expansion, and lifecycle solutions across North American accounts. This leader will be responsible for driving predictable services revenue, strengthening pipeline health, and developing a team of inside sellers who partner closely with field account teams and services specialists.
This role is ideal for a manager who understands services-led selling, recurring revenue motions, and how inside sales teams complement field coverage to maximize account value.
This role will be in our Morrisville, NC office and follow our 3-2 hybrid policy.
Key Responsibilities
Team Leadership Coaching
- Lead, coach, and develop a team of SSG Inside Sales Representatives supporting services sales across commercial, enterprise, and global accounts
- Set clear expectations around pipeline creation, renewals execution, attach rates, and
- upsell/cross-sell performance
- Conduct regular 1:1s, pipeline reviews, deal coaching, and performance assessments
- Support hiring, onboarding, and ramp for new inside sellers within the SSG model
Services Revenue Sales Execution
- Drive services pipeline, bookings, renewals, and expansion revenue aligned to SSG growth priorities
- Ensure disciplined execution across renewals, services attach, and proactive account outreach
- Reinforce a consultative, outcome-based selling approach focused on customer value and long-term retention
- Support complex or strategic deals in partnership with field sellers and services specialists
Field Cross-Functional Partnership
- Partner closely with field account teams to align on account strategy, opportunity ownership, and coverage models
- Collaborate with Services Specialists, Marketing, Finance, and Operations to support deal structuring and execution
- Act as a key point of escalation for customer or deal-related issues within the inside services motion
Forecasting, Pipeline Operational Excellence
- Own team forecasting, pipeline hygiene, and reporting cadence
- Monitor KPIs including services attach rate, renewal rate, pipeline coverage, conversion, and quota attainment
- Ensure strong CRM adoption and adherence to Lenovo sales processes, pricing policies, and compliance standards
- Identify gaps and drive continuous improvement across tools, processes, and seller effectiveness
Leadership Continuous Improvement
- Share insights on customer trends, services adoption, and competitive landscape with SSG leadership
- Contribute to the evolution of inside services sales strategy, plays, and enablement initiatives
- Foster a performance-driven, collaborative, and inclusive team culture aligned with SSG values
Required Qualifications
- Bachelor’s degree or equivalent experience
- 6+ years of experience in inside sales, services sales, or B2B technology sales
- 2+ years of people management experience
Preferred Qualifications
- Proven success driving services revenue, renewals, or recurring sales motions
- Strong coaching, forecasting, and pipeline management skills
- Experience partnering with field sales teams in a hybrid coverage model
- Experience selling IT services, support, lifecycle services, or subscription-based offerings
- Familiarity with renewals, attach motions, and expansion within installed base accounts
- Strong CRM experience
- Experience managing teams in a hybrid or distributed environment
- Exposure to enterprise or global account support models
- Experience working with Channel Partners/NSPs (a plus)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Skills
Sales and business developmentIT Services and IT Consulting