Retail Manager
6 - 10 years
Montecito, CA
Full-time
Onsite
1 month ago
About the role
Lela Rose is seeking an experienced and highly motivated Retail Manager to lead our first California Store at The Post, Montecito. This role requires a refined, client-centric leader who understands the nuances of luxury retail and is passionate about cultivating meaningful, long-term relationships. The ideal candidate will drive business through exceptional clienteling, elevated service, and a deep understanding of the Lela Rose brand, while developing a best-in-class team and acting as a key partner to the corporate office.
Key Responsibilities
Qualifications
Key Responsibilities
- Embody and communicate the Lela Rose brand, aesthetic, and values, ensuring a consistently elevated in-store experience
- Drive sales performance through a highly personalized, relationship-based approach, achieving and exceeding weekly, monthly, and quarterly goals
- Lead from the sales floor, setting the tone for an exceptional, hospitality-driven client experience
- Build, nurture, and expand a robust client book, with a focus on retention, repeat business, and lifetime client value
- Mentor and coach the team on advanced clienteling strategies, including outreach, follow-up, and personalized selling
- Develop deep product expertise across all categories and ensure the team can confidently style and sell the full collection
- Act as a brand ambassador, cultivating relationships with VIP clients, stylists, and local influencers to drive awareness and loyalty
- Partner closely with Marketing to host intimate, high-touch in-store events that strengthen client relationships and drive sales
- Collaborate with the DTC team on assortment planning, ensuring the store reflects both brand vision and client demand
- Oversee inventory through a strategic lens, ensuring optimal assortment while maintaining accuracy across systems
- Work cross-functionally with Operations to ensure seamless deliveries and stock flow
- Lead all aspects of team development, including recruitment, onboarding, and ongoing coaching, with a focus on building a polished, client-focused team
- Maintain an elevated and inclusive store environment that reflects the brand’s standards of service and hospitality
- Serve as the primary liaison between the store, our other retail stores, and Corporate, ensuring alignment on business priorities and initiatives
- Participate in company trainings
Qualifications
- 7+ years of experience in retail, with a proven track record of driving sales through client relationships
- An established leader with a strong personal client book and a passion for cultivating and maintaining long-term client connections
- Highly skilled in clienteling, with a thoughtful and strategic approach to outreach and relationship management
- A polished and confident communicator, capable of leading a team and engaging with a discerning clientele
- Entrepreneurial in mindset, with a strong sense of ownership over the business
- Detail-oriented and operationally strong, with the ability to balance service, sales, and execution
- Passionate about fashion, craftsmanship, and the luxury customer experience
- Warm, intuitive, and naturally inclined toward hospitality and service
Skills
Sales and business developmentApparel & Fashion