Functional Analyst — (Americas) About the Role Provide L2/L3 support within a large-scale Endur implementation. You will be a member of a team responsible for triaging and resolving support issues across the Front, Middle and Back office for the Americas trading desks. What You'll Do
Investigate and resolve L2/L3 incidents related to deal capture, trade entry, amendments, trade templates, settlements, invoicing, and confirmation processing.
Provide support for the following areas (but not limited to):
Deal capture, pricing and curve management including curve loading, validation, gap handling, and manual overrides
Deal modelling issues across commodity swaps, futures, options, and physical products
P&L reporting, position management, and risk metric generation
Confirmation template management and automated confirmation generation
Accounting journal entry posting processes
Settlement matching, reconciliation, and payment processing issues
Contribute to root cause analysis for recurring issues
Author and maintain runbooks and knowledge base articles for support procedures
Support UAT testing, defect tracking, and regression testing
Support regulatory reporting processes as they relate to Endur data
What You Bring
2.5+ years hands-on support experience with Endur/Findur Front, Middle, Back Office functionality and commodity trading workflows
Experience with or demonstrated understanding of at least 2 of the following areas: