Senior Manager – Customer Experience & Insights
6 - 10 years
United States
Contract
Remote
1 month ago
About the role
Title: Senior Manager-CX & I (Customer Experience & Insights)
Location: Remote - San Francisco, CA or Arlington, VA or Westminster, CO or Chicago, IL or Boston, MA or Birmingham, MI or Houston, TX or Atlanta, GA or Miami, FL or New York, NY or Minneapolis, MN or Los Angeles, CA or Seattle, WA or Dallas/Irving, TX or Irvine, CA.
Duration: 6+ month contract.
Interview Mode : Phone + Video
We are seeking a Senior Manager with strong Customer Experience (CX) and Customer Insights expertise to lead enterprise-level CX transformation initiatives.
Key Responsibilities:• Drive CX strategy and customer-centric initiatives across business, product, operations, and technology teams
• Translate customer insights and behavioral data into actionable business recommendations
• Manage executive-level stakeholders and cross-functional alignment
• Lead workshops, presentations, and strategic working sessions
• Support governance, delivery tracking, and program coordination initiatives
Required Experience:• 8+ years in CX, Customer Insights, Customer Strategy, Consulting, or related areas
• Strong stakeholder management and executive communication skills
• Experience with VOC programs, customer journey optimization, customer analytics, or behavioral insights
• Exposure to enterprise transformation and matrixed organizations
• Prior program/project governance experience is a plus
Preferred:• Experience in enterprise SaaS, healthcare, insurance, consulting, or digital transformation environments
If interested, please share your updated resume and contact details.
Location: Remote - San Francisco, CA or Arlington, VA or Westminster, CO or Chicago, IL or Boston, MA or Birmingham, MI or Houston, TX or Atlanta, GA or Miami, FL or New York, NY or Minneapolis, MN or Los Angeles, CA or Seattle, WA or Dallas/Irving, TX or Irvine, CA.
Duration: 6+ month contract.
Interview Mode : Phone + Video
We are seeking a Senior Manager with strong Customer Experience (CX) and Customer Insights expertise to lead enterprise-level CX transformation initiatives.
Key Responsibilities:• Drive CX strategy and customer-centric initiatives across business, product, operations, and technology teams
• Translate customer insights and behavioral data into actionable business recommendations
• Manage executive-level stakeholders and cross-functional alignment
• Lead workshops, presentations, and strategic working sessions
• Support governance, delivery tracking, and program coordination initiatives
Required Experience:• 8+ years in CX, Customer Insights, Customer Strategy, Consulting, or related areas
• Strong stakeholder management and executive communication skills
• Experience with VOC programs, customer journey optimization, customer analytics, or behavioral insights
• Exposure to enterprise transformation and matrixed organizations
• Prior program/project governance experience is a plus
Preferred:• Experience in enterprise SaaS, healthcare, insurance, consulting, or digital transformation environments
If interested, please share your updated resume and contact details.
Skills
Consulting