Kolter Hospitality LLC focuses on hotel development, investment and management.

Industry: Hospitality
Company Size: 501-1,000 employees

Kolter Hospitality

Savvy Admin PROD

**Overview: **A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

**Performance Expectations**

- Assist guests with check in and check out processes.

- Coordinate all guest requests.

- Inform guests of hotel services, features and room amenities.

- Welcome the guest by name whenever possible.

- Follow the hotel’s rate structures, discounts and sell/upsell strategies.

- Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.

- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.

- Cancel room reservations according to policy.

- Report any items in need of repair.

- Follow all safety procedures while working.

**Behavioral Expectations**

- Be effective and innovative in handling and solving problems in the workplace.

- Remain positive and helpful while working in a fast-paced environment.

- Committed to the success and growth of the company.

- Act honorably, even when no one is watching.

- Eagerness to grow and/or develop within the company

- Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Front Desk Clerk

**Overview: **A Kolter Hospitality Night Auditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.

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**Performance Expectations**

- Reconcile and balance front desk transactions.

- Reconcile and balance food and beverage transactions from micros reports.

- Post room and tax to guest account.

- Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.

- Check guests in/out as necessary.

- Communicate with other departments and shifts to coordinate and follow up on all guest room information.

- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.

- Report any items in need of repair.

- Follow all safety procedures while working.

**Behavioral Expectations**

Be effective and innovative in handling and solving problems in the workplace.

Remain positive and helpful while working in a fast-paced environment.

Committed to the success and growth of the company.

Act honorably, even when no one is watching.

Eagerness to grow and/or develop within the company.

Passionately provide personalized guest service.

Night Auditor

Front Desk Agent

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