Customer Service Representative
Wichita, KS
Full-time
Remote
1 month ago
About the role
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13573547
Definition and Examples of Work
K-TAGs, accepting all types of payments, and providing receipts.
accounts.
return to the manufacturer or for recycling.
resolution, and processing of payments.
card handling procedures.
and/or mail to resolve all questions, issues, complaints, billing
errors, etc.
issue and provide a solution in an efficient manner.
inquiries, including construction KTA changes and location-specific
information.
Latitude and Impact of Position
This position works independently and as part of a team, including
providing input and problem solving with others to complete tasks. Most
assigned duties are consistent from day to day. Negotiation and
persuasion is used with internal and external customers and vendors on a
daily basis. Decision making is typically done independently within
established company guidelines. Successful completion of job tasks
significantly impacts customer satisfaction and external company image.
Work Environment
The work environment described here is representative of the general
work environment for the position. Reasonable accommodations may be made
To Enable Individuals With Disabilities To Perform The Essential
functions.
which multiple employees work in an open workspace setting and a
general office environment in which customers may enter the facility
within established business hours.
others talking in close proximity.
for cold or heat per personal preference.
as cell phone, camera, tablet or other.
scanners is required.
Physical requirements
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
Individuals With Disabilities To Perform The Essential Functions.
(continuous)
tone/demeanor and distinguishing sound tones (continuous)
Other Requirements
demands, including extended hours or Saturday work.
employer. We provide all employees and applicants for employment with
equal employment opportunities without regard to race, color, religion,
gender, age, national origin, sexual orientation, gender identity,
citizenship, immigration status, marital status, military status, any
covered veteran status, disability status, genetic information,
caregiving responsibilities or any other basis prohibited by law.*
information, please see: https://www.kansasworks.com/jobs/13573547
Definition and Examples of Work
- Opens and maintains K-TAG accounts including: issuing and replacing
K-TAGs, accepting all types of payments, and providing receipts.
- Works within the K-TAG database to assign ID numbers to customer
accounts.
- Receives K-TAGs from customers, mail, etc., and prepares them for
return to the manufacturer or for recycling.
- Assists K-TAG and non-K-TAG customers with violation inquiries,
resolution, and processing of payments.
- Processes payments for customer accounts in compliance with credit
card handling procedures.
- Communicates directly with the customer in-person, via phone, email
and/or mail to resolve all questions, issues, complaints, billing
errors, etc.
- Problem solves with the customer to identify why the customer has an
issue and provide a solution in an efficient manner.
- Maintains KTA system knowledge to assist in customer service
inquiries, including construction KTA changes and location-specific
information.
- Recognizes and alerts the supervisor of trends in customer calls.
- Additional duties may be assigned as business needs require.
Latitude and Impact of Position
This position works independently and as part of a team, including
providing input and problem solving with others to complete tasks. Most
assigned duties are consistent from day to day. Negotiation and
persuasion is used with internal and external customers and vendors on a
daily basis. Decision making is typically done independently within
established company guidelines. Successful completion of job tasks
significantly impacts customer satisfaction and external company image.
Work Environment
The work environment described here is representative of the general
work environment for the position. Reasonable accommodations may be made
To Enable Individuals With Disabilities To Perform The Essential
functions.
- The position works in a limited access call center environment in
which multiple employees work in an open workspace setting and a
general office environment in which customers may enter the facility
within established business hours.
- Must be able to focus on current customer with background noise and
others talking in close proximity.
- Office temperatures are standard, and individuals may need to adjust
for cold or heat per personal preference.
- Must work without access to personal communications equipment such
as cell phone, camera, tablet or other.
- Use of computer and general office equipment such as printers,
scanners is required.
Physical requirements
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
Individuals With Disabilities To Perform The Essential Functions.
- Ability to sit (or stand) for long periods of time (continuous)
- Must be able to stand for periods of time when processing mail.
- Frequent bending, twisting or turning within work area.
- Must be able to see up close to be able to visualize computer screen
(continuous)
- Must be able to hear the customer, including assessing their
tone/demeanor and distinguishing sound tones (continuous)
- Occasional kneeling, squatting and reaching overhead.
- Must occasionally climb or balance on stairs or a ladder.
Other Requirements
- May work occasional overtime to accommodate call volumes.
- Must pass background check.
- Must pass credit check.
- Work schedules may be adjusted to meet customer service and call
demands, including extended hours or Saturday work.
- The Kansas Turnpike Authority is an equal and affirmative ction
employer. We provide all employees and applicants for employment with
equal employment opportunities without regard to race, color, religion,
gender, age, national origin, sexual orientation, gender identity,
citizenship, immigration status, marital status, military status, any
covered veteran status, disability status, genetic information,
caregiving responsibilities or any other basis prohibited by law.*
Skills
OtherTruck Transportation