Onboarding Manager - Candidate Experience
6 - 10 years
United States
$80k - $100k/year
Full-time
Remote
1 month ago
About the role
Onboarding Manager – Candidate Experience
The Role
We’re looking for someone who obsesses over candidate experience and knows how to turn complex ideas into beautifully executed solutions.
As our Onboarding Manager – Candidate Experience , you’ll lead the rollout of career sites, landing pages, and AI-powered chatbot experiences for enterprise customers. Think: high impact , high ownership , and zero room for sloppy execution.
You’ll work directly with customers to understand what’s broken, design what’s better, and ship solutions fast—while coordinating across multiple teams to make it all happen.
What You’ll Own
🔍 Turn problems into solutions
🚀 Drive implementations end-to-end
⚙️ Make the product work beautifully
🤝 Be the customer’s go-to partner
🎯 Own go-live, hypercare & handoff
🔁 Make it better every time
What We’re Looking For
What’s In It For You
The Role
We’re looking for someone who obsesses over candidate experience and knows how to turn complex ideas into beautifully executed solutions.
As our Onboarding Manager – Candidate Experience , you’ll lead the rollout of career sites, landing pages, and AI-powered chatbot experiences for enterprise customers. Think: high impact , high ownership , and zero room for sloppy execution.
You’ll work directly with customers to understand what’s broken, design what’s better, and ship solutions fast—while coordinating across multiple teams to make it all happen.
What You’ll Own
🔍 Turn problems into solutions
- Get under the hood of how companies hire today—what’s clunky, what’s broken, what candidates hate
- Translate that into smart, scalable solutions across career sites and AI chatbot workflows
- Define what success looks like—and make sure we hit it
🚀 Drive implementations end-to-end
- Own onboarding from kickoff to go-live (and beyond)
- Build clear project plans, timelines, and milestones—and keep everyone honest
- Manage multiple stakeholders across TA, Marketing, Business, and Tech teams
- Handle technical integrations without dropping the ball
⚙️ Make the product work beautifully
- Partner with engineering to configure and launch solutions tailored to each customer
- Ensure everything we build is optimized for real candidate experience—not just “it works”
- Push for better when something isn’t good enough
🤝 Be the customer’s go-to partner
- Run tight status calls, unblock issues fast, and keep momentum high
- Spot risks early and solve them before they become problems
- Build trust by being sharp, responsive, and reliable
🎯 Own go-live, hypercare & handoff
- Train customers to get the most out of the product
- Support them through hypercare and stabilize the experience
- Hand off cleanly to Customer Success—no loose ends
🔁 Make it better every time
- Capture feedback, identify patterns, and improve how we onboard
- Build repeatable playbooks, so we scale without chaos
What We’re Looking For
- You’re detail-obsessed —you catch what others miss
- You think candidate-first , always
- You’re consultative , not transactional—you listen, diagnose, and solve
- You’re comfortable with AI-driven products and excited to use them
- You move fast , adapt quickly, and don’t wait to be told what to do
- You can juggle complexity without losing clarity
- Youcommunicate clearly and push stakeholders when needed
What’s In It For You
- Real ownership, real impact – You won’t just “manage onboarding.” You’ll shape how top companies engage with talent at scale
- Competitive compensation + stock upside – You’re building value, and you should share in it
- Work at the cutting edge of AI – Be part of a fast-moving, high-energy environment where AI isn’t hype—it’s what we build and ship every day
- Solve problems that actually matter – Hiring is broken. You’ll help fix it, one experience at a time
- A team that raises the bar – Smart, collaborative, low-ego people who move fast and have each other’s backs
- Learn fast, grow faster – You’ll be pushed, supported, and constantly leveling up
Skills
Consulting