Sales & Client Experience Associate
5+ years
Beverly Hills, CA
Full-time
Hybrid
1 month ago
About the role
Sales & Client Experience Associate
Full-Time | In-Person (Beverly Hills) | Wednesday - Sunday
About the Role:
We’re hiring a Sales & Client Experience Associate to join our growing team at Jack Weir & Sons , a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You’ll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics.
This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers.
Responsibilities
Sales & Client Communication
Customer Service & Fulfillment
Cross-Functional Collaboration
What We’re Looking For
Work Schedule
Key Objectives
KPIs
Team Values
Full-Time | In-Person (Beverly Hills) | Wednesday - Sunday
About the Role:
We’re hiring a Sales & Client Experience Associate to join our growing team at Jack Weir & Sons , a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You’ll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics.
This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers.
Responsibilities
Sales & Client Communication
- Respond to all inbound inquiries across email, chat, social, and phone within 30 minutes during business hours
- Conduct virtual and in-person appointments with prospective clients
- Manage ongoing outreach to existing clients via email and phone calls
- Assist in weekly live sales events , handling client follow-up and questions
Customer Service & Fulfillment
- Coordinate with the admin and fulfillment team for resizing, repairs, shipments, and custom orders
- Serve as a liaison for post-sale care and logistics inquiries
- Track and update deal progress, client preferences, and communication logs in HubSpot CRM
Cross-Functional Collaboration
- Work closely with the marketing team to respond to warm leads and assist in closing opportunities
- Partner with the sales lead to refine client outreach strategies and track deal performance
- Participate in local and national pop-ups/retail shows as needed (occasional travel required)
What We’re Looking For
- Warm, articulate, and professional communicator
- Highly adaptable , organized , and detail-oriented
- Strong follow-through and a natural ability to prioritize
- Client-first mindset with emotional intelligence
- No CRM experience required —but you must be eager to learn quickly and take initiative
Work Schedule
- Sunday through Thursday , in-person at our Beverly Hills showroom
- Occasional weekend travel required for retail events
Key Objectives
- Deliver an exceptional client experience across every touchpoint
- Help drive deal flow by nurturing leads, following up consistently, and managing logistics
KPIs
- Lead Response Time: Under 30 minutes during business hours
- Follow-Up Completion: 100% of open deals followed up weekly
- Client Engagement Rate: 25%+ of past clients re-engaged quarterly
- Appointment Close Rate: 40%+ conversion from appointments to active deals
- Sales Contribution: Assist in hitting monthly/quarterly sales targets
- Resolution Time for Service Requests: <48 hours
Team Values
- Growth-Oriented
- Accountability
- Team Collaboration
- Fun
- Integrity
- Analytical Thinking