Project Manager
6 - 10 years
New York, United States
Contract
Onsite
1 month ago
About the role
ServiceNow Project Manager
Location: New York Metropolitan Area
Job Overview
We are seeking an experienced ServiceNow Project Manager to support enterprise modernization initiatives within a large-scale, fast-paced operational environment. This role is responsible for managing and executing all aspects of ServiceNow implementation and enhancement projects, ensuring successful delivery within scope, timeline, and budget while aligning with organizational objectives and operational standards.
The ideal candidate will possess strong project management experience combined with a solid understanding of ServiceNow platform capabilities, enterprise operational workflows, stakeholder management, and technology modernization initiatives. This role requires close collaboration with technical teams, business units, vendors, and leadership to drive successful project execution and adoption of ServiceNow solutions.
Key Responsibilities
Project Management & Delivery
Stakeholder Engagement
ServiceNow Platform Coordination
Documentation & Operational Support
Required Qualifications
Preferred Qualifications
Key Competencies
Location: New York Metropolitan Area
Job Overview
We are seeking an experienced ServiceNow Project Manager to support enterprise modernization initiatives within a large-scale, fast-paced operational environment. This role is responsible for managing and executing all aspects of ServiceNow implementation and enhancement projects, ensuring successful delivery within scope, timeline, and budget while aligning with organizational objectives and operational standards.
The ideal candidate will possess strong project management experience combined with a solid understanding of ServiceNow platform capabilities, enterprise operational workflows, stakeholder management, and technology modernization initiatives. This role requires close collaboration with technical teams, business units, vendors, and leadership to drive successful project execution and adoption of ServiceNow solutions.
Key Responsibilities
Project Management & Delivery
- Lead and coordinate end-to-end ServiceNow modernization, implementation, and enhancement projects.
- Develop and maintain project plans, schedules, timelines, status reports, and resource allocation plans.
- Manage project scope, timelines, deliverables, risks, dependencies, and overall project execution.
- Ensure projects meet organizational quality standards, governance requirements, and operational objectives.
- Support planning, implementation, scheduling, evaluation, and deployment activities across multiple projects.
Stakeholder Engagement
- Collaborate with business units, IT teams, technical staff, leadership, and external vendors to gather requirements and define project scope.
- Communicate project progress, risks, issues, and milestones to stakeholders and leadership teams.
- Coordinate across cross-functional teams to ensure alignment between operational needs and project delivery goals.
- Facilitate meetings, project discussions, and coordination efforts between business and technical teams.
ServiceNow Platform Coordination
- Support ServiceNow modernization initiatives involving enterprise workflow and operational management solutions.
- Coordinate with ServiceNow consultants, technical teams, and SMEs to ensure adherence to ServiceNow governance standards and best practices.
- Support projects involving one or more of the following ServiceNow modules:
- ITSM
- ITOM
- CMDB
- HRSD
- CRM
- PSDS
- Assist in driving successful adoption and operational integration of ServiceNow solutions.
Documentation & Operational Support
- Prepare and maintain project documentation, status reports, technical documentation, and end-user documentation.
- Support internal special project and SME teams as needed.
- Assist with work order coordination, implementation tracking, and operational reporting activities.
- Support enterprise operational environments involving infrastructure platforms, client/server systems, and related enterprise technologies.
Required Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related discipline.
- 7–9 years of experience supporting enterprise technology initiatives and project delivery.
- Minimum 7 years of experience managing technology or ServiceNow-related projects.
- Strong experience with project planning, scheduling, implementation, and project coordination.
- Experience working within large enterprise operational environments.
- Sound understanding of technical issues, enterprise systems, and operational workflows.
- Excellent verbal and written communication skills with both technical teams and business stakeholders.
- Strong organizational, analytical, and problem-solving abilities.
Preferred Qualifications
- PMP certification preferred.
- Experience supporting enterprise modernization or digital transformation initiatives.
- Experience working with ServiceNow implementation or enhancement projects.
- Familiarity with enterprise infrastructure environments, including: (1) PC platforms; (2) Client/Server environments; (3) Mainframe-related operational support
- Experience supporting business analysis, operational coordination, and enterprise project governance activities.
Key Competencies
- Strategic thinking and problem-solving
- Ability to manage multiple priorities in a fast-paced environment
- Strong stakeholder engagement and communication skills
- Strong planning and organizational abilities
- Cross-functional team coordination
- Enterprise project delivery support
- Operational governance and execution mindset
Skills
IT Services and IT Consulting