IST Management Services, Inc is an outsourcing company specializing in the life cycle management of your information: From incoming mail, to complex print jobs, to eDiscovery and litigation processing, to complete records and electronic document management solutions. IST is a company built on providing only the highest level customer support and the most advanced technology designed to provide complete business information management: Facilities Management, eDiscovery and Litigation Support, Records Management and Electronic Document Management.

Industry: Outsourcing and Offshoring Consulting
Company Size: 1,001-5,000 employees

IST Management

Savvy Admin PROD

**Overview**

**Receptionist, Workplace Experience**

IST Management is seeking an exceptionally polished and hospitality-driven Receptionist to serve as the face of a premier law firm in Washington, DC. This role is responsible for delivering a refined, high-touch experience to every employee, client, and guest, ensuring that each interaction reflects professionalism, warmth, and attention to detail.

The ideal candidate brings a natural presence, strong interpersonal awareness, and a service mindset that mirrors a luxury hospitality environment. This individual will maintain full ownership of the reception desk and front-of-house experience, creating a welcoming and seamless environment from arrival to departure.

**Compensation: ** $28.00 – $30.00 per hour (based on experience)

**Schedule: ** Monday – Friday, standard business hours

**Location: ** Washington, DC (on-site)

IST Management Services is a national facilities management company providing office services, mail and print management, records management, and workplace experience solutions to clients across a wide range of industries. Learn more at: https://www.istmanagement.com

**Benefits (Full-Time): ** Medical, Dental, Vision, 401(k), Paid Time Off, and additional voluntary benefits

**Responsibilities**

**Front-of-House Experience & Reception**

-  Serve as the primary point of contact for all employees, clients, and guests entering the office

-  Deliver a consistently polished, welcoming, and professional greeting to every individual

-  Create a high-end, hospitality-driven experience through tone, demeanor, and attention to detail

-  Recognize and engage returning visitors and employees with familiarity and professionalism when appropriate

-  Manage visitor check-in, badging, and direction with efficiency and discretion

-  Maintain full ownership of the reception desk and surrounding front-of-house environment

-  Ensure the reception area remains clean, organized, and presentation-ready at all times

**Conference & Workplace Support**

-  Support conference room readiness, ensuring spaces are prepared and aligned with client expectations

-  Assist with meeting logistics, guest coordination, and catering support

-  Monitor conference areas and common spaces to maintain a high standard of presentation

-  Communicate effectively with internal teams to ensure seamless daily operations

-  Provide additional workplace support as needed to maintain service consistency

-  Maintain strong attention to detail across all guest-facing areas

**Qualifications**

**Qualifications**

-  2+ years of experience in reception, concierge, hospitality, or high-end client-facing roles

-  Experience in a law firm or professional services environment preferred

-  Demonstrated ability to deliver a high-touch, hospitality-driven experience

-  Strong communication skills and professional presence

-  Exceptional attention to detail and organizational skills

-  Ability to remain composed, engaged, and responsive in a fast-paced environment

**Work Environment & Expectations**

-  On-site role within a professional law firm environment

-  Requires a consistently polished appearance and professional demeanor

-  High-visibility position with continuous interaction throughout the day

-  Role requires being stationed at the reception desk for the majority of the workday

-  Ability to maintain energy, focus, and a positive presence throughout the day

**Equal Employment Opportunity & Accommodations**

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com .

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Receptionist, Workplace Experience

**Legal Solutions Consultant, eDiscovery (LSC) **

Role can be located in any of the following locations: (CA/IL/MA/PA/VA/OH/NC/MN/CT)

As a Legal Solutions Consultant (LSC) (aka Project Manager, Solutions Architect, or Client Services), at IST Management, you will oversee the planning, implementation, and tracking of e-Discovery projects from beginning to end **+ sell e-Discovery services and collect commissions **. This is a unique opportunity for a senior level Project Manager who is ready to earn more. This is a full time, remote role.

You’ll draw on your wealth of experience using the Relativity platform, **and will have the ability to draw upon your network to bring in e-Discovery project work, that you will own. **

**About Us: **

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing + hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the ~~Nation’s Best & Brightest Companies to Work For, ~~ as well as the ~~HR Professional Excellence Award from the Society for Human Resource Management ~~. We are proud to belong to the ~~Military Spouse Employment Partnership ~~ through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the ~~INC 5000 list ~~!

To learn more, please visit us at istmanagement.com for more information.

**Benefits Include: ** Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 Holidays, and Bonus incentives

**Compensation: **Starting at $125,000.0Yr+ pending experience and performance during interview process, plus commissions and billed PM hours

**Uncapped Commissions - Legal Solutions Consultant at IST Management **

~~**Monthly revenue exceeding 25k for given month is commissionable, with no cap ~~

**Offering - Commission Rate **

eDiscovery Processing and Hosting - 6%

Forensic Collections - up to 10%

Court Reporting (excluding shipping) - 5%

Managed Review - 1% to 6%

Nearline Hosting - 1%

PM Time Billed - 1%

Misc. Billing - 2.5%

**Qualifications: **

**In order to be successful in the Legal Solutions Consultant (LSC) role, you will need: **

- **Strong, senior level experience with Relativity **

- **Law Firm Experience preferred **

- **Relationships with clients, past and present, who you feel will bring in e-Discovery work - this is key! **

- **The ability and desire to bring in net new business. Our superior training team will train you on the sales piece + provide tool and resources for your success **

**Responsibilities: **

In addition to your experience as an e-Disc PM and network – candidates will also possess the skills and experience to perform the following:

- Assist e-Discovery sales executives by attending meetings and/or phone conferences with clients

- Guide team processes, ensuring consistency, transparency and optimization, including for milestone reviews; meeting management and team management

- Define, measure, and report key performance indicators, including specific objectives per project to be evaluated upon completion

- Build, manage, and execute detailed end-to-end work plans for e-Discovery projects, including: budget and resource control, scheduling and regular progress reporting into senior management and project team members company-wide across all departments, and ensuring timely completion of goals, and ensuring all information is appropriately documented and secured

- Perform risk management including critical path, risk assessment, scenario creation and analysis; identify gaps, potential bottlenecks or delays, and challenge assumptions

- Manage technical specifications for new customer products and provide enhancements for existing platforms

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Legal Service Consultant, eDiscovery (CA/IL/MA/PA/VA/OH/NC/MN/CT)

**Overview**

We are seeking Experienced candidates to work part time hours in office services and/or facilities services to join our team in NYC! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles. The Office and Facilities Services Receptioonist will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance and coordination.

**Hours **: Part-Time up to 29 hours a week

**Hourly Compensation ** : $17.00/hr-$20.00/hr USD

**Location, Hours, and Industry type vary by assignment but you must be able to work on Monday and Friday if requested.**

**FT Opportunities may present themselves if you are successful in this role.**

**Who We Are**

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

You can check out istmanagement.com for more info on us!

**Responsibilities**

**The Receptionist interacts with clients and guests either by telephone or in-person. The Receptionist listens, articulates clearly and takes appropriate actions. The Receptionist anticipates the unexpected, asks the right questions and manages situations with poise:**

-  Serve as the voice and face of the firm

-  Willingness to train in hospitality and conference room services

-  Answer and screen all incoming external and internal telephone calls in a welcoming and professional manner. Communicate clearly and effectively with all callers

-  Inform Conference and Events Coordinator, Facilities Manager and/or Office Administrator of: any and all facilities issues; ensure that the client reception area is kept clean and professional in appearance, and is in compliance with client confidentiality; and check all amenities equipment

-  Book conference rooms and visitor offices and ensure that all necessary components for meetings (A/V, food, room configuration and similar requirements) are provided. Coordinate with food services vendor for all client and internal meeting requests; track all data for client and internal billing purposes

-  Assist all clients and visitors and facilitate their arrivals and departures using appropriate technology and other means to provide accurate information. Notify attorneys of visitor arrivals promptly with reminders if necessary. Guide visitors to appropriate conference rooms and visitor offices and provide light administrative support

-  Identify and resolve problems in a timely manner; gather and analyze information and develop alternative solutions; use reason when dealing with emotional situations; and the ability to manage changing circumstances quickly and calmly while being responsive to the needs of the clients and guests

-  Anticipate the needs and expectations of each individual client or guest and respond to extremely varied requests (e.g., offering an umbrella to a client/guest when it is raining)

-  Attend to Receptionist needs of clients/guests to include car service reservations, parking garage assistance, restaurant reservations, check airlines and print boarding passes, theatre tickets, or other hospitality-driven services that clients or visiting attorneys might request

-  The Receptionist serves as a source of information for the office and has a wide range of resources available to guests. Provide working knowledge of conference-related technical skills such as setting up conference calls, long-distance dialing, and LAD-related issues for visitors

-  Ability to provide clients with inside knowledge of the best coffee shops, restaurants, and dry cleaning services in the area and provide guidance as guests/clients navigate their travel and time in the city

-  Handle multiple tasks to include, but not limited to event preparation such as envelope stuffing or name tag preparation, Excel projects, short correspondence, photocopying, faxing, mailing, and light assistant duties

**Qualifications**

**Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous experience Administrative role is a requirement! Other qualifications include:**

-  High School Diploma or GED required; authorization to work for any employer in the US required

-  Microsoft Office proficiency required and may be tested; Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred

-  45 wpm typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite; Effective and professional verbal communication skills; English is required; other languages are a plus

-  Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs

-  Professional appearance and outgoing positive demeanor

-  Ability to write, read and comprehend correspondence, memos, emails, and basic instructions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

PT Receptionist/Hospitality

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