Discover a leading network of 160+ private member clubs across the U.S.
Golf • Tennis • Pickleball • Fitness • Events

Industry: Hospitality
Company Size: 10,001+ employees

Invited

Savvy Admin PROD

**Job Description**

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !

**Job Summary**

The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members, promoting club offerings, social media efforts, member communications, and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail, the Concierge embodies our Club’s values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty.

**Key Priorities**

The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells. This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities. Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhance engagement. By delivering exceptional experiences and ensuring member satisfaction, the Concierge plays a vital role in upholding the club’s commitment to exceeding members’ expectations.

**Reporting Structure**

-  Reports to the Member Experience Director

**Day to Day**

-  Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.

-  Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry.

-  Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments.

-  Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone.

-  Assist with member communications, including social media efforts, newsletters, and event announcements.

-  Make outbound calls to new and at-risk members to ensure engagement and retention.

-  Support member experience initiatives by promoting club offerings and assisting with key projects.

-  Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards.

-  Conduct proactive phone calls to confirm member reservations for dining and events.

-  Oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations.

-  Actively promote upcoming events and assist in event registration and follow-ups to encourage participation.

-  Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system.

-  Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records.

-  Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy.

-  Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits.

-  Maintain up-to-date member profiles, including personal preferences and special occasions.

-  Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience.

-  Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.

-  Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members.

**Additional Duties**

-  Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

-  Follow all company, club, and department policies, procedures, and instructions.

-  Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

-  Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

-  Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

-  Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

-  Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

**About You**

**Required**

-  High school diploma or equivalent.

-  A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.

-  Possess a service-oriented mindset with the ability to make every member and guest feel valued.

-  Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.

-  Professional and welcoming phone demeanor.

-  Positive attitude with a collaborative team spirit.

**Preferred**

-  Strong communication skills across various channels, including verbal, written, phone, text, and social media.

-  Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.

-  Strong organizational skills with keen attention to detail.

-  Exceptional listing skills, with the ability to understand and respond to member and guest needs.

-  Proficient in Microsoft Office applications, including Word, Outlook, and Excel.

-  Effective multitasker with strong time management and prioritization skills.

**Physical Requirements**

-  Must be able to stand, walk, and perform physical activities for extended periods.

-  Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.

-  Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.

-  Effective communication skills with sufficient visual acuity, including talking and hearing.

**Primary Tools/Equipment**

-  Computer

-  Keyboard

-  Telephone

-  Copier

-  General office supplies

**Work Schedule**

-  Attendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays.

-  Additional hours are required to meet deadlines of the position.

**What We Offer**

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

-  Medical, dental, and vision coverage

-  Life insurance

-  Short-term and long-term disability insurance

-  401(k) retirement savings plan

-  Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

~~**Invited is an Equal Employment Opportunity Employer **~~

~~The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club. ~~

Member Success Specialist- Fitness

**Job Description**

**Cook 1**

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !

**Job Summary**

As a Cook 1, you are responsible for the set-up, preparation, and organization of your workstation, focusing on basic food preparation tasks under the guidance of more experienced team members. Your role includes maintaining cleanliness and sanitation of your work area, ensuring proper food storage, and assisting with the production of food and beverage items. You will work closely with Cook 2 and Cook 3 team members to support kitchen operations and adhere to quality standards. This entry-level position requires a willingness to learn and adapt while performing foundational cooking tasks and supporting the team in delivering consistent food quality and presentation.

**Reporting Structure**

-  Reports to the Kitchen Manager, Sous Chef or Executive Chef

Key Responsibilities

-  Set-up, execute daily prep tasks, and organize your workstation efficiently.

-  Prepare and store all food items required for your station, adhering to Invited’s standards.

-  Maintain proper cooking techniques and consistent preparation and presentation of daily specials, salads, entrees, and other menu items as designated by Chef(s).

-  Receive and store goods purchased by kitchen as requested.

-  Manage items used by others, such as condiments, dressings, salsa, and soups.

-  Maintain cleanliness and sanitation of your work area and the kitchen, including equipment, counters, tools, waste areas, etc.

-  Communicate with the Executive Chef or Sous Chef regarding special product needs or issues with food quality or presentation.

-  Interact professionally with members and guests, accommodating changes and last-minute requests as needed.

-  Support fellow employees and contribute to a positive team environment. Be proactive in assisting members and guests ensuring delivery of the 3-steps of service.

-  Address and resolve member and guest complaints professionally notifying management of issues and practicing effective service recovery.

-  Complete additional duties as assigned by management.

Additional Duties

-  Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

-  Follow all company, club, and department policies, procedures, and instructions.

-  Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

-  Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

-  Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

-  Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

-  Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

-  Wear a clean, neat uniform that meets club standards.

Qualifications

**Preferred**

-  High school diploma or equivalent.

-  A minimum of 3 years of experience in a kitchen environment.

-  Valid Food Handler Certifications as required by state and city regulations.

-  Strong communication skills with the ability to follow instructions accurately.

Physical Requirements

-  Must be able to stand, walk, and perform physical activities for extended periods.

-  Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.

-  Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.

-  Able to lift, carry, push, and pull up to 100 lbs. occasionally.

-  Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

-  Kitchen knives (1-5 lbs.)

-  Pots, pans, and other food storage containers (5 - 50 lbs.)

Work Schedule

-  Attendance requirements for this position as outlined on the weekly schedule.

Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

**What We Offer**

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

-  Medical, dental, and vision coverage

-  Life insurance

-  Short-term and long-term disability insurance

-  401(k) retirement savings plan

-  Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

~~**Invited is an Equal Employment Opportunity Employer **~~

~~The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club. ~~

Line Cook

**Job Description**

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

**Job Summary**

The Fitness Instructor is responsible for leading engaging, results-oriented fitness classes for our members. This role helps create a positive and motivating environment where participants feel supported and inspired to achieve their fitness goals. The Fitness Instructor will provide expert guidance, attentively addressing the individual needs of each member during classes to ensure their safety and effectiveness. Your guidance will foster a sense of community and encourage members to stay committed to their health and wellness journey.

**Reporting Structure**

-  Reports directly to the Fitness Manager and/or Fitness Director

**Day to Day**

- Maintain a service-oriented environment within the group exercise classroom, through the personal recognition of members and in providing members with the safest and most effective regimen in helping them achieve their fitness goals.

- Connect with members regularly and promote fitness activities, encouraging interaction in and out of class settings.

- Create personalized service for members, including providing towel and water service while members are exercising.

- Promote the facility amenities, programs and the club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club.

- Help design class curriculums using current fitness trends and popular formats.

- Regularly update choreography and music playlists.

- Attend continuing education opportunities made available through various partners.

- Complete all class administrative work as required in the operating standards.

- Maintain the classroom equipment in good working condition and restock supplies as needed.

- Perform close business functions following guidelines and procedures established by the Club.

- Ensure that daily assignments are effectively completed in designated areas to uphold Club standards and maintain orderly and organized workspaces, arranging and tidying entry areas, and properly stocking and organizing equipment and materials.

- Inspire confidence in the group exercise area, serving as a fitness role model.

**Additional Duties**

- Due to the dynamic nature of the company's operations, you may be required to perform various functions beyond your primary responsibilities. Supporting colleagues when needed and adapting to additional tasks as directed are essential aspects of your role.

- Follow all company, club, and departmental standards, policies, procedures, manuals, and instructions. These guidelines are critical to fulfilling your role effectively and consistently.

- Maintain safe working habits and exhibit good conduct.

- Show initiative for personal and professional growth, including maintaining relevant certifications and striving for continuous improvement.

- Manage your time efficiently to balance multiple tasks and responsibilities effectively.

- Proactively address issues by utilizing all available resources, including regional and corporate support, to find effective solutions.

- Communicate clearly and professionally, using proper grammar, to ensure effective interactions with all stakeholders.

- Remain calm and focused under pressure, successfully coordinating multiple tasks simultaneously.

- Pay close attention to details to ensure accuracy and quality in all tasks and responsibilities.

-  Attend daily line-ups and participate as requested to stay informed and engaged with team activities.

**Required**

**About You**

- High school diploma or equivalent.

- A minimum of 1 year of experience as a group fitness trainer, demonstrating proficiency in developing and leading personalized fitness programs.

- Certification in CPR, First Aid and AED within the last 6 months as well as being a certified group exercise instructor with AFAA, ISSA, NETA or ACE.

**Preferred**

- A college degree in health, fitness, exercise science, or a related field.

- Strong communication and interpersonal skills to effectively educate and motivate clients.

- Ability to assess individual fitness levels and develop tailored exercise programs.

**Physical Requirements**

- Frequent sitting, standing, walking, and driving.

- Occasional exposure to temperature changes, dust, fumes, or gases.

- Squatting, kneeling, reaching, grasping, twisting, and bending.

- Ability to lift, carry, push, or pull up to 100 lbs. on occasion.

- Talking, hearing, and seeing.

**Primary Tools/Equipment**

- Stereo equipment

- Group fitness equipment

- Fitness equipment

**Work Schedule**

- Adherence to attendance requirements as outlined in the weekly schedule.

- Flexibility to work additional hours as needed to meet position deadlines.

- Availability to work on weekends and/or holidays as required.

**What We Offer**

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

- Medical, dental, and vision coverage

- Life insurance

- Short-term and long-term disability insurance

- 401(k) retirement savings plan

- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

~~**Invited is an Equal Employment Opportunity Employer ** ~~~~**** ~~~~The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. ~~~~ ~~~~Additional ~~~~ ~~~~duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club. ~~

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