Account Manager
2 - 5 years
Honolulu, HI
Full-time
Remote
2 months ago
About the role
Company Description
Honolulu Freight Service is a third-generation family owned and operated company with 90 years of history providing the highest levels of quality service to our customers. We strongly value our employees and company culture, and promote a safe and supportive workplace environment for all.
We are a domestic freight forwarding service provider using all available modes of transportation moving products within and between the US Mainland West Coast ports, Hawaii, Guam and Alaska. We have facilities and operations located in Washington, Oregon, California, Hawaii and Guam.
Our services include:
Role Description
We are seeking a motivated and relationship-focused Account Manager for a full-time, on-site position based in Honolulu, Hawaii. This role is responsible for managing and growing customer accounts, ensuring high levels of customer satisfaction, and identifying opportunities to expand business partnerships and services.
The Account Manager will serve as a trusted point of contact for customers by developing strong relationships, coordinating logistics solutions, analyzing account performance, and collaborating with internal teams to deliver exceptional service and operational excellence.
Required Qualifications
Preferred Qualifications
Join a company with 90 years of transportation leadership and help build lasting customer relationships while supporting essential supply chain services throughout the Pacific region.
Honolulu Freight Service is a third-generation family owned and operated company with 90 years of history providing the highest levels of quality service to our customers. We strongly value our employees and company culture, and promote a safe and supportive workplace environment for all.
We are a domestic freight forwarding service provider using all available modes of transportation moving products within and between the US Mainland West Coast ports, Hawaii, Guam and Alaska. We have facilities and operations located in Washington, Oregon, California, Hawaii and Guam.
Our services include:
- Ocean & Air Freight Forwarding
- Island Based Warehousing & Distribution - Dry, Chilled & Frozen
- Inter-Island Transportation - Ocean LCL & FCL and Air Freight LCL
- On-Island Trucking
- Westbound & Eastbound LCL & FCL
- Mainland Consolidation
- Oversized & Specialized (OOG) Cargo Services
- Ocean Container Drayage - California, Washington, Oahu & Maui
Role Description
We are seeking a motivated and relationship-focused Account Manager for a full-time, on-site position based in Honolulu, Hawaii. This role is responsible for managing and growing customer accounts, ensuring high levels of customer satisfaction, and identifying opportunities to expand business partnerships and services.
The Account Manager will serve as a trusted point of contact for customers by developing strong relationships, coordinating logistics solutions, analyzing account performance, and collaborating with internal teams to deliver exceptional service and operational excellence.
Required Qualifications
- Strong client relationship management and customer service experience
- Experience in domestic freight forwarding and dry/cold supply chain management
- Strong analytical skills with experience preparing performance reports and interpreting data
- Excellent problem-solving abilities
- Strong communication, presentation, and negotiation skills
- Proficiency with CRM systems and account management tools, including Salesforce
- Ability to collaborate effectively across departments and teams
Preferred Qualifications
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field
- Experience within transportation, logistics, food distribution, hospitality, or related industries
Join a company with 90 years of transportation leadership and help build lasting customer relationships while supporting essential supply chain services throughout the Pacific region.
Skills
Sales and business developmentTransportation/Trucking/Railroad