Office Coordinator
Fayetteville, GA
Full-time
Hybrid
1 month ago
About the role
Office Coordinator (Full-Time, In-Person)
Location: Fayetteville, GA
Company: Home Instead - Locally Owned & Operated
Who We Are
At Home Instead, we are a locally owned, high-growth home care provider dedicated to delivering World Class Quality Care + Service to aging adults and their families. We combine the strength of a globally recognized brand with the agility and energy of a growing local business.
Our team is built on professionalism, responsiveness, and a shared commitment to making a meaningful impact in our community.
Our Why
We exist to enhance the lives of aging adults and their families. Every detail we manage behind the scenes supports safe, reliable, and compassionate care in the home.
Position Summary
The Office Coordinator is a key member of our operations team, responsible for supporting the day-to-day administrative and scheduling functions of the business.
This role ensures that caregiver schedules are fully staffed, office operations remain organized and compliant, and both clients and caregivers receive a high level of service.
This is an in-person, fast-paced role ideal for someone who thrives in a high-growth environment, takes ownership, and brings a strong attention to detail.
Key Responsibilities
Scheduling & Shift Coverage
Customer Service Excellence
Office Organization & Administration
Onboarding Support
Compliance Management
Inventory & Office Management
Must-Have Qualifications
Experience with scheduling and filling shifts (home care or staffing preferred)
Strong organizational skills with experience in filing, paperwork, and office coordination
Experience supporting new employee onboarding processes
Familiarity with compliance and documentation management
Experience managing office inventory and supplies
Excellent customer service and communication skills
Additional Qualifications
2-3+ years of experience in an administrative or coordination role
Experience in home healthcare, senior care, or service-based industries preferred
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office; scheduling software (ClearCare or similar) is a plus
Strong attention to detail and problem-solving mindset
Work Schedule
Full-time, in-person role based in Fayetteville, GA
One Week on Call Rotation (Paid)
Why Join Us
Be part of a mission-driven, high-growth organization
Play a critical role in delivering world-class care and service
Work in a professional, team-oriented environment
Opportunity to grow as the business scales
Location: Fayetteville, GA
Company: Home Instead - Locally Owned & Operated
Who We Are
At Home Instead, we are a locally owned, high-growth home care provider dedicated to delivering World Class Quality Care + Service to aging adults and their families. We combine the strength of a globally recognized brand with the agility and energy of a growing local business.
Our team is built on professionalism, responsiveness, and a shared commitment to making a meaningful impact in our community.
Our Why
We exist to enhance the lives of aging adults and their families. Every detail we manage behind the scenes supports safe, reliable, and compassionate care in the home.
Position Summary
The Office Coordinator is a key member of our operations team, responsible for supporting the day-to-day administrative and scheduling functions of the business.
This role ensures that caregiver schedules are fully staffed, office operations remain organized and compliant, and both clients and caregivers receive a high level of service.
This is an in-person, fast-paced role ideal for someone who thrives in a high-growth environment, takes ownership, and brings a strong attention to detail.
Key Responsibilities
Scheduling & Shift Coverage
- Manage and maintain caregiver schedules to ensure all client shifts are filled
- Respond quickly to call-outs and schedule changes, securing coverage with urgency
- Match caregivers to clients based on availability, skills, and compatibility
- Maintain accurate, real-time updates in scheduling systems
Customer Service Excellence
- Answer phones and serve as a primary point of contact for clients, families, and caregivers
- Provide professional, empathetic, and solutions-focused support
- Handle inquiries and resolve issues while maintaining a high standard of service
Office Organization & Administration
- Organize and maintain client and employee files (physical and electronic)
- Support daily office operations to ensure a clean, efficient, and professional environment
- Handle paperwork, documentation, and general administrative tasks
Onboarding Support
- Assist with onboarding new Care Pros, including documentation, scheduling, and orientation coordination
- Ensure onboarding processes are completed accurately and efficiently
Compliance Management
- Partner with HR to maintain accurate records and ensure all documentation meets company and regulatory standards
- Track and support compliance-related requirements for caregivers and clients
- Assist in audits and ensure files are up-to-date and organized
Inventory & Office Management
- Monitor office supply inventory and reorder as needed
- Manage office-related needs
- Other duties as assigned
Must-Have Qualifications
Experience with scheduling and filling shifts (home care or staffing preferred)
Strong organizational skills with experience in filing, paperwork, and office coordination
Experience supporting new employee onboarding processes
Familiarity with compliance and documentation management
Experience managing office inventory and supplies
Excellent customer service and communication skills
Additional Qualifications
2-3+ years of experience in an administrative or coordination role
Experience in home healthcare, senior care, or service-based industries preferred
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office; scheduling software (ClearCare or similar) is a plus
Strong attention to detail and problem-solving mindset
Work Schedule
Full-time, in-person role based in Fayetteville, GA
One Week on Call Rotation (Paid)
Why Join Us
Be part of a mission-driven, high-growth organization
Play a critical role in delivering world-class care and service
Work in a professional, team-oriented environment
Opportunity to grow as the business scales
Skills
AdministrativeIndividual and Family Services