Heavenly Heat Saunas is a health, wellness and fitness company based out of Crested Butte, Colorado, United States.

Industry: Wellness and Fitness Services
Company Size: 2-10 employees

Heavenly Heat Saunas

Savvy Admin PROD

**About Us: **

Heavenly Heat Saunas is a high-performance, fast-growing health company with a clear focus since 1988: building home saunas without glues, hidden plywood, or synthetic materials. We are an ecommerce business focused on long-term quality and customer trust.

As we continue to scale rapidly, we are hiring a full-time Logistics Manager to own and build our logistics function end-to-end. This role is responsible for managing and improving the systems that move our products through a global supply chain to customers’ homes—seamlessly and at a high standard.

This is not a coordinator role. This is a hands-on ownership role for someone who has operated at a manager level and can build structure, improve systems, and drive outcomes.

**What You’ll Do: **

- Own logistics execution across the business—leading a global supply chain from supplier to final-mile delivery and customer experience

- Manage inbound shipments (ocean, air, customs, drayage) to ensure cost efficiency, speed, and reliability

- Design and optimize the final-mile delivery experience, including white-glove delivery and assembly partner network

- Own relationships with 3PLs, freight forwarders, and assembly partners; track performance and enforce accountability

- Lead RFP processes end-to-end (scoping, outreach, evaluation, negotiation, onboarding) for logistics and service partners

- Build and implement SOPs, workflows, and systems across logistics and fulfillment—this function is not fully built

- Own demand planning and inventory forecasting to maintain strong in-stock rates while minimizing excess inventory

- Manage inventory across warehouses and partners, including accuracy, turns, and reporting

- Identify bottlenecks and cost drivers across the supply chain and implement solutions

- Partner cross-functionally with Product, Customer Success, and Finance to align inventory, delivery timelines, and customer expectations

- Establish KPIs and reporting (delivery times, damage rates, cost per shipment, partner performance)

- Continuously improve delivery speed, cost efficiency, and overall customer experience

**What We’re Looking For: **

- Manager-level operator who has owned logistics or supply chain functions, not just supported them

- Proven experience running RFPs and selecting logistics vendors (3PLs, freight forwarders, delivery partners)

- Experience managing 3PLs, freight, and final-mile or white-glove delivery networks

- Strong ability to build SOPs, implement structure, and improve processes in environments that are not fully defined

- Solid understanding of global shipping, inventory flow, and domestic distribution

- Hands-on experience with demand planning and inventory management

- High ownership mindset—you take responsibility for outcomes and drive things forward without constant direction

- Strong problem-solving ability with a practical, execution-focused approach

- Clear communicator who can manage vendors and internal stakeholders effectively

- Comfortable operating in a fast-paced, growing ecommerce business

**Qualifications: **

- Proficiency in Logistics Management and Supply Chain Management

- Strong experience in Inventory Management and Procurement

- Experience managing freight, 3PLs, and delivery networks

- Experience leading RFPs and vendor selection processes

- Excellent customer service and communication skills

- Ability to develop and implement efficient operational workflows and SOPs

- Familiarity with logistics and supply chain systems/tools (ERP, WMS, etc.)

- Strong analytical, problem-solving, and organizational skills

- Ecommerce experience preferred

**Role Details: **

- Full-time employee (not fractional)

- Total Compensation: $85K – $115K (base + performance bonus), depending on experience

- Fully remote; company warehouse in Austin, TX

Logistics Manager

**About Us: **

Heavenly Heat Saunas is a high-performance, fast-growing health company with a clear focus since 1988: building home saunas without glues, hidden plywood, or synthetic materials. We are an ecommerce business focused on long-term quality and customer trust.

As we expand into new product categories and continue to grow, we are hiring a full-time Director of Operations to own execution across the business. This role is responsible for leading managers, setting priorities, and ensuring the company operates at a high standard. This is not a project manager role or a fractional position.

**What You'll Do: **

- Own execution across the business—ensure priorities are clear and results are delivered across Customer Success, Sales, HR, Product Development, Logistics, and Finance

- Lead managers across functions; develop strong leaders and hold them accountable to performance, ownership, and results

- Set priorities and ensure teams are working on the right things at the right time

- Build and improve systems and processes to support a growing ecommerce operation

- Identify issues early, remove bottlenecks, and solve problems before they impact customers or revenue

- Establish and maintain operating cadence (KPIs, reporting, weekly execution rhythms)

- Partner with department leaders to set goals, track performance, and improve accountability

- Own hiring, onboarding, and development of the team as the company grows

- Improve communication and execution across departments—reduce gaps, delays, and misalignment

- Work with Finance on planning, budgeting, and forecasting to support business decisions

- Ensure logistics and fulfillment are running efficiently and meeting customer expectations

- Manage external partners and vendors with clear expectations and accountability

- Act as a core operator within the business, working closely with the executive team to drive execution

**What We're Looking For: **

- Proven experience leading operations, ideally in an ecommerce or growth-stage business

- Has built and improved systems and processes—not just maintained them

- Experience leading managers and developing leaders across multiple functions

- Able to drive results across teams without needing to be involved in every detail

- Comfortable owning multiple areas of the business at once

- Strong problem solver who can identify issues and move quickly to resolution

- High ownership and accountability—takes responsibility for outcomes, not just activity

- Able to operate at both a strategic level and in day-to-day execution when needed

- Clear communicator who can align teams and set expectations

- Comfortable in a remote environment

- Experience with product development, logistics, and international vendors is a plus

**Role Details: **

- Full-time employee (not fractional)

- Pay: $125k–$150k+ total compensation (base + performance bonus)

- Location: Fully remote; company office in Austin, TX

- U.S.-based candidates only

**How to Apply: **

Email: hr@heavenlyhealth.com

Subject: Director of Operations Application

Please include:

- Resume/CV

- 1–2 paragraphs in the body of the email explaining why you’re interested and why you’re a strong fit

- Application Project (below)

**Application Project: **

Please complete the short exercise below and include your responses in the body of your email. This should take no more than 5–10 minutes.

We use this to understand how you think about operations—not to test for “right answers.”

First 60–90 Days

In a few bullets, what would you focus on in your first 60–90 days?

Process & Execution

Describe one process or system you would prioritize improving in a growing ecommerce business and why.

People & Accountability

In 2–3 sentences, how do you lead managers and hold teams accountable for results?

Guidelines:

- Submit responses in the body of the email

- Bullet points are welcome

- Keep responses concise

Director of Operations

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