Field Service Technician
2 - 5 years
Grifton, NC
Full-time
Hybrid
1 month ago
About the role
Company Description
HarvestBeam Inc., founded by local agricultural producers and regional leaders, is a broadband company committed to enhancing the quality of life for rural eastern North Carolina communities. Focused on delivering affordable and reliable high-speed broadband, the company aims to provide 5G-level connections across farms, households, schools, and businesses in the region. Driven by a mission to bridge the digital divide, HarvestBeam ensures rural communities receive the same broadband services as urban areas, enabling access to education, healthcare, job training, and more. The HarvestBeam team is passionate about making a transformative impact for underserved areas in eastern North Carolina.
Role Description
HarvestBeam is seeking a dedicated Field Service Technician for a full-time hybrid role based in Grifton, NC. Some work-from-home flexibility is available. The Field Service Technician will oversee the installation, troubleshooting, maintenance, and repair of broadband equipment at customer locations and network facilities. Responsibilities include diagnosing service issues, testing signal strength, configuring equipment, and educating customers on device usage. The technician will also assist with maintaining accurate records and upholding high customer service standards while adhering to safety protocols.
Qualifications
HarvestBeam Inc., founded by local agricultural producers and regional leaders, is a broadband company committed to enhancing the quality of life for rural eastern North Carolina communities. Focused on delivering affordable and reliable high-speed broadband, the company aims to provide 5G-level connections across farms, households, schools, and businesses in the region. Driven by a mission to bridge the digital divide, HarvestBeam ensures rural communities receive the same broadband services as urban areas, enabling access to education, healthcare, job training, and more. The HarvestBeam team is passionate about making a transformative impact for underserved areas in eastern North Carolina.
Role Description
HarvestBeam is seeking a dedicated Field Service Technician for a full-time hybrid role based in Grifton, NC. Some work-from-home flexibility is available. The Field Service Technician will oversee the installation, troubleshooting, maintenance, and repair of broadband equipment at customer locations and network facilities. Responsibilities include diagnosing service issues, testing signal strength, configuring equipment, and educating customers on device usage. The technician will also assist with maintaining accurate records and upholding high customer service standards while adhering to safety protocols.
Qualifications
- Proficiency in installation, maintenance, and troubleshooting of broadband and network equipment, including familiarity with fiber optics and wireless systems
- Understanding of standard tools, equipment, and technologies used for network diagnostics, signal testing, and testing meters
- Strong problem-solving skills for resolving connectivity issues and analyzing technical challenges
- Excellent communication and customer service skills for interacting with clients and team members
- Valid driver's license and ability to travel locally for onsite installations and support
- Basic computer skills for logging service requests, reporting tasks, and record management
- Relevant certifications or technical training in telecommunications, networking, or a related field preferred
- Familiarity with safety standards and protocols for field service work
Skills
Technology, Information and Internet