Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.

Industry: Software Development
Company Size: 10,001+ employees

Harris Computer

Savvy Admin PROD

**Remote Triage**

**Location: **Remote

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

The position of the Remote Triage Team Member will be to provide telephonic support to the enrolled care management patients through basic triage and care coordination efforts. Remote Triage Team will also assist with pre-authorizations and insurance verifications.

**Listen Carefully And Gather Information**

When performing telephone triage, the medical assistant should listen attentively, gather relevant information, assess the situation, provide appropriate advice, and document the call accurately as described here:

The medical assistant must actively listen to the patient's concerns and questions, asking clarifying questions to fully understand the situation.

**Assess The Urgency**

Determine the severity of the patient's condition and whether it requires immediate medical attention or can be addressed with advice or a scheduled appointment.

**Provide Appropriate Advice**

Offer guidance and instructions based on the assessment, ensuring the patient understands the recommendations and next steps.

**Document Thoroughly**

Record all details of the call, including the patient's symptoms, concerns, advice given, and any follow-up actions in the patient's medical record.

**Maintain Professional Communication**

Use clear and concise language, avoid medical jargon, and be empathetic and patient-centered in your interactions.

**Follow Established Protocols**

Adhere to the practice's policies and procedures for telephone triage to ensure consistent and effective care.

**Refer To Appropriate Provider When Necessary**

If the situation requires specialized care, direct the patient to the appropriate healthcare provider or care manager.

**Compensation Range - $16-30/hr based on experience – to be determined by mgmt. prior to offer Position is a 1099 Contractor Position – contractor is responsible for their own taxes.**

**What Your Impact Will Be**

- The role of the Triage Team Member is to abide by the plan of care and orders of the practice.

- Ability to provide appropriate care coordination to address the patient needs/concerns.

- Develops a positive interaction with patients on behalf of our practices.

- Understand health care goals associated with both pain and chronic disease management provided by the practice and who to direct the patient to in order to appropriately address needs/concerns.

- Attend regularly scheduled meetings (i.e., Monthly All Hands Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work.

**What We Are Looking For**

- Certified Medical Assistants with a minimum of two (2) years clinical experience - preferably in pain management

- Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to conduct Care Management duties.

- Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

- Skilled in using various computer programs and ability to quickly learn new platforms independently with video training.

- High Speed Internet (Minimum - Download 18mbsp/Upload 6mbsp) and Desktop or Laptop computer (Has to be operation system of Windows or Mac) NO Chromebooks, iPads or tablets

- Excellent verbal, written and listening skills are a must.

- MUST be able to complete orientation immediately and be actively working the position within TWO WEEKS of hire date.

**What Will Make You Stand Out**

- Quickly recognize condition-related warning signs

- Prior Pain Management experience

- Prior Telephonic Triage experience

- Prior Pre-Authorization and Insurance Verification experience

- Organized, thorough documentation skills

- Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills

- Clear diction. Applies exemplary phone etiquette to every call

- Committed to excellence in patient care and customer service

- Ability to troubleshoot minor technological issues related to remote working environment

**What We Offer**

- 100% remote position with the flexibility of working from anywhere in the US

- Streamline designed technology for your Chronic Care operations

- Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.

- Core Values that unite and guide us

- Autonomous and Flexible Work Environments

- Opportunities to learn and grow

- Community Involvement and Social Responsibility

**About Us**

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

Remote Triage Team - CMA

Cayenta, a division of Harris; is seeking a Manager, Learning Services who is a skilled and experienced Learning Services leader with overall responsibility for the Learning Services department in Professional Services, including direct people leadership of training staff, and who will focus on the delivery of training and development for customers across both new implementations and the existing client base.

The Manager will work closely with the rest of the Services Senior Team, stakeholders and knowledge managers in other departments, partners and vendors to develop these programs to ensure growth and increased profitability within the Services Team through improved utilization and operational efficiencies. Prioritizes educational needs for Cayenta's customers, designs and delivers training programs to improve knowledge, skills, and consistency in delivery. Additional responsibilities may be requested as the role evolves. To be successful in this role, you should have solid experience organizing trainings and designing the educational curriculum. This position will report to the Director, Client Services of our Cayenta business unit.

**This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, up to 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.**

**Salary**

**100K - 110K**

**What Your Impact Will Be**

- Plan training programs based on business goals.

- Oversee learning activities, curriculum, and resources.

- Lead, coach, and manage a team of training staff, including hiring, onboarding, scheduling, and ongoing development.

- Manage revenue forecasts.

- Evaluate the results of learning courses.

- Implement coaching sessions and mentorship programs to establish a culture of continuous learning.

- Recommend new training methods, including e-learning courses and game-based platforms.

- Design and develop professional development and training programs and resources using instructional design principles and a variety of delivery methods such as instructor-led sessions, computer-based training, and enhanced PowerPoint materials.

- Think strategically and be innovative about how professional development and training can contribute to company and department goals.

- Lead the development of customer training, including webinars, in-person training, and job aids.

- Coordinate and supervise the work of outside vendors involved with training and development, including vendor selection, management, and billing.

- Develop strategy and vision for the use of training practices, such as needs assessment methods to analyze the learning needs of the field and determine the most effective learning interventions.

- Assist with educational and development aspects of conferences, including presentation of workshops and other training activities, and contribute to the team to provide outstanding customer service prior to, during, and following the event.

- Manage and expand Services offerings and partnerships.

- Work with Sales to maximize business opportunities.

**What We Are Looking For**

- BSc/MSc in Organizational Psychology, Adult Learning, Human Resources, Learning and Development, Organizational Psychology, or a relevant field.

- Familiarity with the full continuum of the learning model, including assessment, design, development, delivery, evaluation, and incorporating current technology, strategic communication, and change management plans.

- Experience in the strategic design and implementation of an enterprise learning strategy.

- Microsoft Office expertise.

- Ability to leverage strategic thinking skills and collaborate with team members on best practice and change management implementation.

- Ability to delegate effectively and influence others at all organizational levels.

- Work experience as a Training Manager or in a similar role.

- In-depth understanding of traditional and modern training methods, including workshops, simulations, e-learning, and coaching.

- Experience organizing training activities in a corporate environment.

- Hands-on experience with project management and budgeting.

- Proficiency in Learning Management Systems (LMS).

- Excellent communication and leadership skills.

- Ability to travel up to 25%.

**What Would Make You Stand Out**

- Openness to learn, adapt, and improvise approach.

- Open-dialogue communicator who is solutions-focused.

- Reliable, responsible, and respectful.

- Passion for teaching, learning, and development of others.

**What We Can Offer**

- 3 weeks’ vacation and 5 personal days

- Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment

- Employee stock ownership and RRSP/401k matching programs

- Lifestyle rewards

- Remote work and more!

**About Cayenta**

Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta’s products, services and customer relationships provide the foundation for continued innovation and growth.

**About Harris**

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

(Remote) Manager, Learning Services

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