GM Property Solutions, LLC

Maintenance Supervisor

GM Property Solutions, LLC
6 - 10 years
Elizabethtown, PA
Full-time
Onsite
1 month ago

About the role

Job Title: Maintenance Supervisor      Reporting to : Senior Operations Manager
Position Type: Full Time    Pay Structure: Salary + Bonus
GM Property Solutions, Inc is immediately hiring a Maintenance Supervisor to lead our property management maintenance department. GM Property Solutions is a full service property and association management company, currently managing 1,000 apartments. Our vision is to be the most Trusted Property Management firm in our market, which we accomplish through transparency, customer service, and quality.
Mission:
  • The Maintenance Supervisor is responsible for supervising the maintenance department, serving as the critical link between field operations and the office team. This role is accountable for team performance (Turnovers, Maintenance Coordination, Inspections), communication, quality control, owner/tenant satisfaction, and continuous improvement across residential property management maintenance operations. This role must be an excellent communicator, a calm and confident problem‑solver, and a strong people manager who can set clear expectations, hold teams accountable, and navigate difficult conversations with professionalism and empathy.

Major Outcomes:
  • Department Leadership & Operations
  • Lead and manage the maintenance department
  • Scheduling, dispatch, and daily service operations
  • Organized, well trained, and safe maintenance department
  • Oversee apartment turnovers (move-out inspection to tenant move-in)
  • Foster a culture aligned with GMPS core values
  • Customer Service, Quality & Accountability
  • Lead weekly maintenance department meetings
  • High-performing, accountable field team
  • Improved response times and customer service.
  • Promptly address escalated maintenance issues.
  • Drive a process driven team focused on operational consistency
  • Maintain field maintenance technician performance metrics
  • Process, Financial & Vendor Management
  • Financial oversight including job estimates and maintaining maintenance budgets
  • Review Work Orders marked complete for performance & quality control
  • Build strong vendor and contractor relationships
  • Continuously improve maintenance systems & process

Competencies For the Job:
  • Leadership & Accountability: Demonstrates the ability to set direction, motivate, and hold the maintenance team accountable. Leads by example, fostering a culture of responsibility, high performance, and alignment with company values.
  • Communication & Collaboration: Clearly conveys expectations, updates, and decisions to team members, residents, vendors, and other departments. Actively listens, encourages feedback, and ensures seamless coordination across all areas of operations.
  • Ability to develop people - Coaches people in their current roles to improve performance, and prepares the for future roles
  • Organization & Planning - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
  • Problem-Solving & Decision Making: Anticipates issues, evaluates options quickly, and makes sound, practical decisions under pressure. Balances quality, efficiency, and cost-effectiveness while resolving maintenance challenges.
  • Organization & Process Orientation: Maintains structured systems for managing work orders, inspections, and unit turns. Establishes repeatable processes that drive consistency, efficiency, and accuracy across the department.
  • Calm under pressure - Maintains stable performance when under heavy pressure or stress.
  • Work Ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
  • Timely - Shows up on time or early to commitments and meetings

Company Culture Competencies - In order to fit into our company culture, the below 5 characteristics or competencies are needed for all members of the Company, regardless of position. We hire, fire, reward, reprimand, and recognize team members based on the below characteristics.
  • Honesty / Integrity - We operate with integrity. We do the right thing, especially when nobody's looking. We're honest and tell the truth, good or bad. We are responsible and take accountability of our actions. We respect everyone.
  • Fiduciary - We think and act like Property Owners. We take pride in what we do, in being excellent. We look out for the Property Owners best interest.
  • Detailed - We are consistent in how we pay attention to details. Details matter and are oftentimes what sets us apart.
  • Teamwork - We're a team. We collaborate. We believe you can get what you want by helping others get what they want. Team play overcomes raw talent every time. We win and lose together as a team.
  • Communication - We are dedicated to excellent customer service. We aim to improve or brighten somebody's day when interacting with them.

Requirements:
  • 5+ years experience in maintenance or construction.
  • Dispatching requires knowledge of construction & repairs to provide rough estimates and time durations
  • Technical knowledge across common residential maintenance trades
  • Leadership and team management skills.
  • Excellent organizational, communication, and problem-solving skills.
  • Proficiency in property management software, computer software, email, documents, spreadsheets, etc.
  • Valid driver's license along with a clean driving record
  • Pre-employment credit / criminal screening is required

Benefits:
  • Eligible for Health Benefits, vision, & dental
  • 20.5 Days of PTO - (Follows Published GMPS Holiday & PTO Schedule)
  • Company Phone
  • Flex Time

Compensation:
  • Salary + Bonus

Skills

Real Estate
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