GlenPharmer Distillery
6 - 10 years
Franklin, MA
Full-time
Remote
1 month ago

About the role

GlenPharmer Distillery is a unique destination offering a fully operational distillery with a polished casual dining experience in our Tasting Room. In addition, our event space, PROOF, hosts a wide range private events, weddings, and corporate functions. We seek a results-oriented Events Manager with the desire to achieve success through people, quality and hospitality. This Manager will demonstrate an inherent passion for taking care of others and will assist in developing a like-minded team. Responsible for managing the event planning process, and overseeing event operations, this manager will help ensure the collective success of the GlenPharmer brand.
Sales Management
  • Responds timely to event inquiries and questions via email and telephone
  • Schedules and coordinates on site tours demonstrating detailed knowledge about the execution of a wide range of events including weddings, corporate events, private parties, etc.
  • Clearly communicates GlenPharmer's value proposition to drive event sales
  • Consistently follows up on the sales pipeline to drive the sales process forward
  • Prepares sales agreements
  • Continues to engage customers after contract signing and through the planning process, leading up to each scheduled event.

Operational Management
  • Establishes guest service and satisfaction as a priority, through personal example
  • Anticipates guests needs to ensure exceptional experiences and to avoid problems
  • Ensures that event plans, schedules, and F&B programs are executed by the GlenPharmer team to exceed the expectations of guests
  • Responds to guest inquiries and any complaints in a personal and thoughtful manner, resolving any issues in a way that ensures the superior guest satisfaction
  • Remains calm and organized under pressure
  • Manages resources to ensure optimal guest experience and efficiency
  • Leads by example by being hands-on, detail oriented, and displaying a positive, customer-focused, and caring attitude
  • Ensures high standards are consistently met by all team members related to customer service, operations, productivity, and physical plant maintenance

Requirements:
  • 2 years of experience as an Events Manager or similar role with direct oversight of upscale weddings, private parties and corporate events
  • Strong operations background with exceptional leadership, communication and time management skills
  • Must be detail-oriented
  • Must have strong organizational skills
  • People First Mentality – passion for driving exceptional Guest & Employee experiences
  • Prior server / bartender experience is a plus
  • Prior experience with TripleSeat is preferred, but not required
  • Must be able to successfully complete food and alcohol safety certification programs
  • Must be able to work a flexible schedule
  • Must be able to occasionally work shifts longer than 8 hours
  • Must be able to work more than 40 hours per week, as necessary
  • Must be able to lift 50 lbs and stand for long periods of time

GlenPharmer Distillery values its employees and recognizes their importance in serving our customers. We are proud to offer competitive wages and comprehensive benefits for full-time employment:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement Plan with generous Company matching contribution
  • Life Insurance
  • Long Term Disability Insurance
  • Paid Time Off (PTO) and Holidays'

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):
  • How many years of wedding planning/wedding management experience do you have?

Experience:
  • Events management: 2 years (Preferred)

Ability to Commute:
  • Franklin, MA 02038 (Required)

Work Location: In person
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