Gifthealth exists solely to enhance the Rx Experience for Manufacturers, Providers, and Patients to power better access, outcomes and adherence.

Industry: Technology, Information and Internet
Company Size: 51-200 employees

Gifthealth

Savvy Admin PROD

**Description**

**About Us**

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

**Position Summary**

The Drug Safety Specialist Supervisor is responsible for leading the daily operations, performance, compliance, and development of the Drug Safety Specialist team supporting medication replacement and product integrity investigations. This role oversees intake, investigation quality, replacement execution workflows, documentation standards, and escalation management associated with drug safety and replacement events, including temperature excursions, dispensing errors, damaged product, syringe defects, incorrect ancillary supplies, and other operational or human error scenarios.

The Supervisor ensures compliance with Board of Pharmacy regulations, internal SOPs, Good Documentation Practices (GDP), and quality standards while driving operational excellence, process improvement, and team development. This individual serves as the primary escalation point for complex operational and regulatory concerns and partners closely with Pharmacists, Compliance, Quality, Patient Support, Fulfillment Operations, and Leadership teams to ensure patient safety and continuity of care.

This position requires strong leadership, investigative, and operational oversight capabilities in a fast-paced healthcare environment.

**Key Responsibilities**

**Team Leadership & Oversight**

- Supervises and supports Drug Safety Specialists I, II, and III in daily operations and case management activities

- Provides coaching, mentorship, training, and performance feedback to team members

- Monitors productivity, quality metrics, turnaround times, and adherence to SOPs

- Assists with hiring, onboarding, scheduling, and workforce planning activities

- Serves as an escalation point for complex replacement investigations, operational concerns, and compliance-related issues

- Promotes a culture of accountability, patient safety, collaboration, and continuous improvement

**Drug Safety & Replacement Operations**

- Oversees intake, investigation, documentation, and resolution of medication replacement events

- Ensures replacement workflows are executed accurately and in compliance with pharmacist direction and regulatory requirements

- Reviews investigations for completeness, accuracy, root cause categorization, and appropriate documentation

- Supports trending and analysis of replacement drivers, operational defects, and recurring safety concerns

- Collaborates with Pharmacists and leadership regarding escalated clinical or regulatory questions

- Ensures audit-ready documentation and maintenance of replacement tracking records

**Compliance & Quality**

- Ensures adherence to Board of Pharmacy regulations, internal SOPs, GDP standards, and data integrity expectations

- Supports internal audits, inspections, CAPA activities, and quality reviews

- Identifies operational risks and supports implementation of corrective and preventive actions

- Assists in development and refinement of policies, workflows, and training materials

- Maintains awareness of regulatory updates and operational best practices related to drug safety and pharmacy operations

**Cross-Functional Collaboration**

- Partners with Compliance, Quality, Fulfillment, Patient Support, and Call Center teams to improve workflows and patient outcomes

- Supports reporting and communication to leadership regarding operational trends, risks, and team performance

- Participates in process improvement initiatives and operational strategy discussions

- Interacts with pharmaceutical manufacturers and external stakeholders as directed by leadership

**Qualifications**

**Education**

- High school diploma or equivalent (Required)

- Bachelor’s degree in life sciences, healthcare, nursing, pharmacy, or related field (Preferred)

**Licensure/Certification**

- Pharmacy Technician License or willingness to obtain licensure within required timeframe (Required)

**Experience**

- 5+ years of experience in pharmacy operations, drug safety, quality, patient support, fulfillment, or related healthcare environments (Required)

- 2+ years of leadership, supervisory, or team lead experience (Preferred)

- Experience investigating medication issues, operational errors, or replacement events (Required)

- Experience working in regulated pharmacy, healthcare, or life sciences environments (Required)

- Experience with pharmacy systems, ticketing platforms, quality systems, or safety case management tools (Preferred)

**Knowledge, Skills, & Abilities**

- Strong knowledge of medication replacement workflows, drug safety operations, and pharmacy regulations

- Understanding of Good Documentation Practices (GDP), audit readiness, and quality standards

- Strong investigative, analytical, and problem-solving skills

- Excellent communication, coaching, and leadership abilities

- Ability to prioritize competing responsibilities and manage escalations effectively

- Strong attention to detail and organizational skills

- Ability to identify operational trends and drive process improvements

- Ability to collaborate effectively across departments and levels of leadership

- Proficiency with pharmacy systems, reporting tools, and workflow management platforms

**Work Environment**

**Location **Hybrid

**Schedule **Monday through Friday

May require flexibility during peak operational periods or escalations.

**Collaboration**

Regular interaction with Compliance, Quality, Fulfillment, Patient Support, Call Center teams, pharmaceutical manufacturers, and leadership stakeholders.

**Key Essential Functions**

- Must be able to stand for at least 4 hours at a time while working

- Must be able to lift up to 25 pounds with or without assistance

- Must perform repetitive motions for an entire shift: bending, reaching, lifting, scanning

- Must be able to work onsite for required shifts

**Employment Classification**

**Status: ** Full-time

**FLSA: ** Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Based on the Drug Safety Specialist I, II, III description provided.

Salary Description

$80,000-$98,000

Drug Safety Specialist Supervisor

**Description**

**About Us**

Gifthealth is the single partner platform powering the prescription journey, from intake to delivery and adherence. We partner with pharmaceutical manufacturers, prescribers, and patients to power wow moments at every step. As we scale to serve new logos and deepen our relationships with partners like Lilly, we are building the leadership team to match.

**Position Summary**

Reporting directly to the CEO, the Chief Pharmacy Officer will serve as the clinical and operational leader of Gifthealth’s entire pharmacy vertical. This is a rare opportunity to build and scale a pharmacy organization at the intersection of technology, specialty therapeutics, and manufacturer partnership, with the full backing of executive leadership and a clear mandate to grow. The CPO will have direct CEO access, a world-class team, and the chance to redefine what pharmacy partnership looks like for manufacturers and patients alike.

**Key Responsibilities**

- Own the strategy, operations, and performance of Gifthealth’s pharmacy vertical, including Pharmacy Quality, Pharmacy Operations, and the Gastroenterology program

- Serve as the executive clinical liaison to pharmaceutical manufacturer partners, ensuring pharmacy capabilities support every new logo from day one

- Lead accreditation, regulatory compliance, and quality programs across all pharmacy operations

- Partner with the Agentic AI and technology teams to integrate pharmacy clinical intelligence into the Gifthealth platform (Digi+Hub)

- Drive patient adherence outcomes and start-and-stay-on-treatment metrics across specialty and GI therapeutic areas

- Build, mentor, and retain a high-performing pharmacy team; foster a culture of clinical excellence and continuous improvement

- Collaborate with Operations and Enterprise PMO on intake-to-delivery workflows, ensuring seamless service delivery for every logo

**Qualifications**

**Education & Licensure**

- Doctor of Pharmacy (Pharm.D.) required; active pharmacist licensure in good standing required

- MBA or advanced clinical degree (Preferred)

**Experience & Knowledge**

- 10+ years of progressive pharmacy leadership, including executive-level experience in specialty pharmacy, hub services, or direct-to-patient (DTP) distribution (Required)

- Deep knowledge of specialty and GI therapeutic areas and the pharmaceutical manufacturer landscape (Required)

- Proven track record leading accreditation (URAC, ACHC) and quality management programs (Required)

- Experience operating at the manufacturer interface, including managing hub programs, patient support services, and co-pay/patient assistance program oversight (Required)

- Demonstrated ability to build and scale pharmacy teams in a high-growth, technology-driven environment (Required)

**Work Environment**

- Location: Columbus, OH (Hybrid)

- Schedule: Full-time; reports directly to the CEO

**Key Essential Functions**

This role requires the ability to communicate and collaborate effectively across executive, clinical, and operational teams; build and maintain complex external relationships with pharma manufacturer partners; and lead a matrixed pharmacy organization with accountability for quality, compliance, and performance outcomes. The CPO must be able to travel as needed for client engagement and maintain active pharmacist licensure throughout employment.

**Employment Classification**

Status: Full-time

FLSA: Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Chief Pharmacy Officer

**Description**

**About Us**

At Gifthealth, we’re revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We’re a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people’s lives.

**Position Summary**

We are seeking an SR Patient Experience Trainer to serve as the primary operational support partner for the Patient Experience leadership team, driving consistency, accountability, and continuous improvement across frontline service operations. Reporting to the Sr Manager of Customer Success, this role is responsible for identifying performance gaps, process breakdowns, and training opportunities through regular onsite observation and direct engagement with team members. The SR Patient Experience Trainer leads ad hoc trainings focused on process changes, customer service up skilling, and operational best practices, while providing real-time coaching and feedback to frontline staff. This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources remain accurate, effective, and up to date.

**Key Responsibilities**

- Frontline Operational Support & Floor Presence Maintain a consistent onsite presence to observe workflows, support frontline staff, identify process breakdowns, and provide real-time coaching and feedback to improve patient and customer experience outcomes

- Training & Up skilling Delivery Develop and facilitate ad hoc trainings related to process changes, customer service excellence, workflow adherence, and identified skill gaps to ensure teams remain informed, confident, and effective

- Performance Coaching & Escalation Management Provide direct coaching to team members based on observed performance trends, while partnering with leadership to escalate repeat performance concerns or significant operational issues when appropriate

- Process Improvement & Operational Insights Analyze frontline observations, recurring issues, and staff feedback to identify opportunities for operational improvement, workflow optimization, and additional training initiatives

- Knowledge Management Collaboration Partner closely with the Knowledge Management team to ensure internal and external resources, documentation, and support materials remain accurate, current, and user-friendly

**Qualifications**

**Education & Licensure**

- High School Diploma or equivalent; Pharmacy Technician Trainee License (Required)

- Certified Pharmacy Technician (Preferred)

**Experience**

- 3 to 5 years of experience in patient experience, healthcare operations, customer service, contact center operations, or a related operational support environment (Required)

- Demonstrated experience coaching, mentoring, or developing frontline team members in a fast-paced service environment (Required)

- Experience facilitating trainings, process updates, or staff development initiatives (Required)

- Proven ability to identify operational inefficiencies, process breakdowns, and opportunities for continuous improvement (Required)

- Experience collaborating with leadership teams to address performance concerns, escalate operational issues, and support accountability initiatives (Required)

- Experience working cross-functionally with departments such as operations, training, quality, or knowledge management (Required)

- Experience in healthcare, patient support services, or high-volume customer experience environments (Preferred)

- Experience utilizing performance observations, quality metrics, or frontline feedback to drive operational improvements and training strategies (Preferred)

**Knowledge, Skills & Abilities**

- Strong knowledge of patient experience, customer service, and frontline healthcare operations (Required)

- Excellent coaching, communication, and interpersonal skills with the ability to provide constructive real-time feedback (Required)

- Strong facilitation and presentation skills, including the ability to lead ad hoc trainings and team upskilling sessions (Required)

- Ability to collaborate cross-functionally with leadership, operations, and knowledge management teams (Required)

- Ability to manage sensitive employee performance concerns professionally and escalate issues appropriately (Required)

- Ability to build trust and maintain a visible, supportive presence with frontline teams (Required)

- Knowledge of adult learning principles, training development, or instructional facilitation techniques (Preferred)

- Ability to analyze performance trends and translate findings into actionable training and process recommendations (Preferred)

**Work Environment**

- Location: On-Site

- Regular interactions with Sr Manager Customer Success, Customer Success Managers, Resolution Manager, Vendor Manager, and all Customer Success and Patient Experience team members

**Employment Classification**

Status: Full-time

FLSA: Non-Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description

$28–$38/hr

Senior Patient Experience Trainer

**Description**

**About Us**

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

**Position Summary**

The Patient Care Pharmacy Operations Specialist Trainer at Gifthealth is responsible for overseeing the training and development of pharmacy associates. This role involves creating training programs, conducting training sessions, and ensuring that all pharmacy associates are knowledgeable and compliant with company standards and regulations. They will also provide ongoing support and mentorship to pharmacy trainers as well as pharmacy associates to ensure continuous improvement and excellence in service delivery.

**Key Responsibilities**

- Develop, implement, and oversee training programs for pharmacy associates ensuring all materials remain current with evolving pharmacy practices, regulations, and compliance standards

- Supervise and mentor a team of trainers, driving consistency, quality, and continuous improvement in training delivery

- Assess training needs through data, employee feedback, and partnership with managers to ensure programs align with operational demands and regulatory requirements

- Monitor and evaluate training effectiveness, using insights to refine programs and improve outcomes

- Foster a collaborative learning environment that promotes knowledge sharing, engagement, and ongoing professional development

- Oversee the pharmacy technician certification process, ensuring all team members meet state and national certification requirements

- Partner with pharmacy leadership to align training initiatives with business goals, performance metrics, and operational priorities

- Work closely with the Production team to ensure consistent training, coaching, and real-time feedback for employees

**Qualifications**

- Strong leadership and educational skills with a proven ability to develop and deliver training materials.

- Excellent communication and interpersonal skills, capable of motivating and inspiring a team.

- In-depth knowledge of pharmacy operations and regulatory requirements.

- Experience in curriculum development and training in a healthcare.

- Certified Pharmacy Technician (CPhT) required, with additional certification in adult education or training a plus.

- Bachelor’s degree in Education, Pharmacy, or related field preferred

- Minimum of 5 years of experience in pharmacy technology with at least 2 years in a training or educational role.

**Work Environment**

- Location: On-site

- Schedule: Full-time

- May require additional availability or flexibility for escalations.

- Regular meetings with your teams, departments, or leadership to ensure alignment.

**Key Essential Functions**

- Must be able to stand for at least 4 hours at a time while working

- Must be able to lift up to 25 pounds

- Must perform repetitive motions for an entire shift, including bending, reaching, lifting, typing, and using a computer

- Must be able to work onsite for all scheduled shifts

**Employment Classification**

**Status: ** Full-time

**FLSA: ** Non-Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description

$26.67 - $31.37

Patient Care Pharmacy Operations Specialist Trainer

**Description**

**About Us**

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

**Position Summary**

The Business Analyst, Pharmacy & Patient Experience is a strategic partner across Workforce Management and Operations, responsible for understanding how patients move through our workflows—from prescription intake to fulfillment to ongoing support—and identifying meaningful opportunities to improve outcomes. You will drive the analytics behind Patient Experience performance, operational efficiency, pharmacy throughput, and quality of service.

This role is ideal for someone who loves uncovering insights, telling compelling data stories, and building models that help shape how thousands of patients receive care.

**Key Responsibilities**

**Patient Experience & Pharmacy Insight Generation**

- Analyze the full patient journey across queues: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes.

- Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence.

- Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs (e.g., turnaround time, resolution cycles, experience quality metrics, task volume, and throughput).

- Use SQL and Python to develop repeatable analytics, operational models, and automated insights.

**Storytelling & Decision Support**

- Translate complex data into clear, actionable narratives for leaders across Account Management, Pharmacy, Clinical, and Product.

- Build business cases and insight decks that highlight root causes, strategic opportunities, and measurable impact on patient outcomes.

- Work cross-functionally to define metrics and develop strategies that elevate the patient experience.

**Predictive Modeling & Operational Forecasting**

- Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling.

- Support scenario planning around new pharmacy workflow changes, patient communication strategies, and experience-improvement initiatives.

- Measure impact of staffing scenarios, enabling data-driven decisions around scale and investment.

**Process & Systems Optimization**

- Partner with operations, engineering, and product teams to identify data gaps, improve metric reliability, and refine reporting.

- Improve data quality across Looker, SQL models, and experience-related datasets.

- Champion experimentation, continuous improvement, and high-quality analytics practices.

**Qualifications**

- 3–6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in healthcare, pharmacy, or patient-facing environments.

- Strong expertise in SQL, Python, and Looker (or similar BI tools).

- Demonstrated ability to identify trends, evaluate root causes, and derive insights that influence business outcomes.

- Outstanding communication and storytelling skills—able to convey complex patterns in a way that resonates with both operational and executive audiences.

- Experience analyzing patient journeys, experience metrics, operational workflows, or other service-quality domains.

- Comfort operating in fast-paced, high-growth environments where ambiguity is expected and ownership is essential.

- Preferred Skills:

- Experience with pharmacy operations, PBM, healthcare delivery, or patient support processes.

- Exposure to predictive modeling techniques, queueing theory, or operational research.

- Track record of influencing process improvement or experience-improvement initiatives.

**Work Environment**

- Location: Remote

- Schedule: Full-time

- May require additional availability or flexibility for escalations.

- Regular meetings with your team, department, or leadership to ensure alignment.

**Key Essential Functions**

- Must be able to sit and/or work at a computer for extended periods of time.

- Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone.

- Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation.

- Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing.

- Must be able to work during standard business hours.

**Employment Classification**

**Status: **Full-time

**FLSA: ** Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description

$95K–$120K

Business Analyst – Pharmacy & Patient Experience Insights

**Description**

**About Us**

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

**Position Summary**

The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth’s user environment, including workstations, applications, access, connectivity, peripherals, and standard business systems. Reporting to the IT Support Site Lead, this role responds to support requests, resolves common technical issues, documents work accurately, and escalates more complex issues to IT Support Specialist II, the IT Support Site Lead, or other IT teams when appropriate. This position focuses on rapid issue resolution, effective ticket handling, clear communication, and delivering a consistent, high-quality support experience that helps maintain user productivity.

**Key Responsibilities**

- Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately.

- Troubleshoots and resolves common issues involving workstations, applications, access, connectivity, user devices, peripherals, and standard business systems.

- Assists with password resets, access issues, basic identity-related tasks, onboarding, offboarding, endpoint setup, hardware support, and workstation moves/adds/changes.

- Resolves common support requests at first contact whenever possible and escalates more complex issues with clear documentation, troubleshooting history, and user impact.

- Works toward established response-time, resolution, documentation, and first-contact resolution expectations aligned with IT Support service standards.

- Documents all support interactions, troubleshooting steps, resolutions, and escalations in the IT service management system.

- Contributes to knowledge base articles, standard procedures, and repeatable troubleshooting documentation.

- Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high level of customer service.

**Qualifications**

- Education: High school diploma or equivalent. (Required)

- Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred)

- Experience:

- 0 - 2 years of experience in an IT support, help desk, or customer service role. (Required)

- Experience working in a ticketing or IT service management system. (Preferred)

- Exposure to identity, endpoint, or productivity platforms in a business environment. (Preferred)

- Knowledge, Skills, & Abilities:

- Basic understanding of desktop operating systems, common business applications, endpoint devices, peripherals, and standard business systems. (Required)

- Basic understanding of networking concepts, including DNS, DHCP, and Wi-Fi connectivity. (Required)

- Foundational troubleshooting skills with the ability to follow structured processes, manage multiple tasks, prioritize effectively, and escalate appropriately. (Required)

- Strong verbal and written communication skills, attention to detail, professionalism under pressure, and a customer-service oriented mindset. (Required)

- Ability to work independently while following team processes and escalation paths, and to collaborate effectively as part of a team. (Required)

- Understanding of data privacy and security best practices, including appropriate handling of sensitive or regulated information, such as PHI/HIPAA environments. (Required)

- Familiarity with tools such as Okta, Google Workspace, Slack, endpoint management systems, or IT service management platforms. (Preferred)

**Work Environment**

- Location: On-site

- Schedule: Standard Gifthealth business hours with participation in an on-call rotation as required; specific schedules may vary based on site and operational needs.

Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology operations. This role may also interact with IT Support, IT Operations, Engineering, Facilities, and business teams as needed to resolve user and site technology issues.

**Key Essential Functions**

- Must be able to move throughout the facility to provide onsite technical support.

- Must be able to lift and transport IT equipment up to approximately 50 lbs.

- Must be able to work on a computer for extended periods.

- Must be able to communicate effectively with users in person, over the phone, and via written communication.

**Employment Classification**

**Status: **Full-time

**FLSA: **Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description

54,000-64,000

IT Support Specialist I

Explore job opportunities at Gifthealth with Savvy's AI recruiter platform. View open positions, learn about the company culture, and apply directly through our intelligent recruitment system.

Gifthealth

Jobs