Technical Writer
6 - 10 years
United States
Full-time
Remote
1 month ago
About the role
The Technical Writer supports the identification, creation, and management of client‑facing, post‑sales product documentation for complex enterprise software solutions. This role requires a technical writer with excellent writing skills, hands‑on experience with MadCap Flare and HTML, and the ability to work directly with clients in fast‑paced environments with frequent changes.
The Technical Writer collaborates closely with Product Management, engineering, and clients to deliver clear, accurate, and usable documentation while managing shifting priorities, setting realistic expectations, and navigating difficult conversations when scope or timelines change.
Role and Responsibilities
Other duties may be assigned. Responsibilities may shift based on project needs and client priorities.
1. Product Documentation Development
2. Client and Stakeholder Collaboration
3. Content Strategy and Continuous Improvement
4. Tools and Technologies
Required Qualifications
Preferred / Bonus Qualifications
The Technical Writer collaborates closely with Product Management, engineering, and clients to deliver clear, accurate, and usable documentation while managing shifting priorities, setting realistic expectations, and navigating difficult conversations when scope or timelines change.
Role and Responsibilities
Other duties may be assigned. Responsibilities may shift based on project needs and client priorities.
1. Product Documentation Development
- Identify product content gaps and create, manage, and revise client‑facing, post‑sales technical materials such as: Online helpQuick reference guidesRelease notesProduct documentation and educational materials
- Create and maintain online and printed documentation within defined project scope
- Research and analyze subject matter, target audiences, requirements, and use cases to plan content structure and organization
- Interview subject matter experts, review requirements, and evaluate product functionality to ensure accuracy
- Communicate complex technical concepts in clear, concise, and understandable language
- Apply departmental and industry documentation standards, grammar rules, and style guidelines
- Develop visual and supplemental content as needed (e.g., flow charts, diagrams, graphics)
- Follow established editing processes, including self‑editing, peer review, SME review, and technical editing
- Publish documentation to multiple delivery channels and formats
- Revise and update documentation to support new releases and changing requirements
2. Client and Stakeholder Collaboration
- Work directly with clients and internal stakeholders to gather documentation requirements and clarify scope
- Manage frequent changes, last‑minute updates, and shifting priorities while maintaining documentation quality
- Set and communicate realistic documentation timelines, scope, and expectations
- Participate in and lead conversations related to deadlines, scope changes, and deliverable trade‑offs
- Collaborate cross‑functionally with Product Management, engineering, and support teams to ensure documentation aligns with system functionality
- Contribute role‑based feedback on product features to improve usability and client independence
3. Content Strategy and Continuous Improvement
- Apply technical insight and basic project management skills to support effective documentation delivery
- Collaborate with stakeholders to improve documentation accessibility, organization, and usability
- Assist with identifying opportunities to improve documentation quality, timeliness, and effectiveness
- Support established content management processes and tools used for product documentation
- Work with team members to improve documentation practices and workflows
4. Tools and Technologies
- Author and manage content using MadCap Flare and Microsoft Word
- Apply structured content principles to documentation
- Publish and maintain content across multiple platforms and repositories
Required Qualifications
- Bachelor’s degree in English, Communications, Information Science, Technical Writing, or related field — or equivalent professional experience
- 4–6 years of experience writing technical documentation in a software or technical environment
- Strong experience with enterprise‑level or complex software products
- Hands‑on experience with MadCap Flare
- Working knowledge of HTML would be helpful.
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to work directly with clients
- Proven ability to handle shifting priorities, last‑minute changes, and tight deadlines
- Ability to manage multiple documentation efforts simultaneously
- Strong organizational, analytical, and time‑management skills
- Comfortable addressing challenges, risks, and constraints directly with clients
- Must be eligible and willing to obtain a U.S. Federal Security Clearance
Preferred / Bonus Qualifications
- Experience with requirements gathering and/or business analysis
- Familiarity with Agile, hybrid, or fast‑moving development environments
- Experience documenting government, regulated, or compliance‑driven systems
Skills
OtherSoftware Development