About The Role Impact you will make FinThrive’s Customer Onboarding team is responsible for the successful implementation of solutions that transform revenue management for our clients. Our end-to-end revenue management platform brings a complete set of market-leading solutions to financial teams that creates a 360-degree view of financial performance across all stages. The Senior Project Manager is responsible for the timely management of multiple, complex implementations to ensure speed to value for Enterprise and Strategic customers. What You Will Do
Lead multiple, complex external customer implementations, ensuring project deliverables included in the engagement contract are completed timely with customer satisfaction
Achieve revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed to ensure projects remain on track
Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks
Establish, socialize, manage, and maintain the project plan with internal and external stakeholders
Collaborate with various teams to ensure quality deliverables are completed timely
Be accountable for issue and risk identification and facilitation of appropriate resources necessary to resolve issues timely with go to green plans set as needed to keep projects on track
Provide weekly status reporting to customers, management team, and internal staff
Facilitate smooth transitions between teams to provide a holistic customer experience
Remain knowledgeable of changes in information technology, healthcare, and revenue management
What You Will Bring
Bachelor’s Degree in related field
5+ Years of Project Management experience
Excellent written and verbal communication skills
Strong organizational, analytical, and problem-solving skills
Exceptional business acumen
Ability to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects in a matrix environment
Demonstrated ability to work in a team environment that requires quick turnaround and quality output
Developed skill in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following Microsoft products: Excel, PowerPoint, Project, and Outlook
Travel up to 10%
What we would like to see:
PMP Certification
Change Management experience
Previous experience in healthcare, revenue management, IT, or consulting
Epic Certification
About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks And Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations