Customer Service Representative
2 - 5 years
New York, NY
$50k - $65k/year
Full-time
Onsite
1 month ago
About the role
Locatio n: New York, NY
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Qualifications
What We Offer
Who Thrives In This Role
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: ownership,tech-savvy,sales orientation,basic computer skills,computer skills,organizing operations,persuasive conversation,persuasive conversations,collaboration,customer engagement,computer proficiency,solution-oriented demeanor,sales,listening skills,active listening,excellent communication skills,time management,persuasion,team collaboration,problem solving,crm systems,problem-solving,calm demeanor,crm software,sales skills,listening,relationship building,email communication,problem-solving skills,communication skills,troubleshooting,customer interaction,organization,organizational skills,collaborative teamwork,email,customer relationship management (crm),customer relationship management,communication,basic,technical troubleshooting,adaptability,basic computer proficiency,technology navigation,tech-savviness,interpersonal skills,customer,crm navigation,teamwork,crm proficiency,relationship-building,customer service,customer service skills,product knowledge
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and escalate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow-up
- Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem-solving and empathy
- Basic computer and data-entry skills
- Strong time-management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full-time schedule (40 hours per week)
What We Offer
- Competitive pay + bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team-oriented environment
Who Thrives In This Role
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: ownership,tech-savvy,sales orientation,basic computer skills,computer skills,organizing operations,persuasive conversation,persuasive conversations,collaboration,customer engagement,computer proficiency,solution-oriented demeanor,sales,listening skills,active listening,excellent communication skills,time management,persuasion,team collaboration,problem solving,crm systems,problem-solving,calm demeanor,crm software,sales skills,listening,relationship building,email communication,problem-solving skills,communication skills,troubleshooting,customer interaction,organization,organizational skills,collaborative teamwork,email,customer relationship management (crm),customer relationship management,communication,basic,technical troubleshooting,adaptability,basic computer proficiency,technology navigation,tech-savviness,interpersonal skills,customer,crm navigation,teamwork,crm proficiency,relationship-building,customer service,customer service skills,product knowledge
Skills
OtherBusiness Consulting and Services