Marketing / Admin / Patient Coordinator
2 - 5 years
Richmond, VA
Full-time
Onsite
1 month ago
About the role
Are you great with people? Do you want to work somewhere you can make a difference in people's lives? Do you believe in quality healthcare?
Independent private-practice abdominal and pelvic health physical therapy clinic seeking outgoing person to work at front desk and act in patient coordinator, sales/marketing and administrative roles. The ideal candidate will enjoy talking to people, be a great phone communicator and be able to multi-task and switch priorities quickly.
Full time, PERMANENT job. THIS IS NOT A SUMMER JOB FOR STUDENTS. Paid time off. Access to gym equipment and yoga wall. Health stipend. Training provided.
Responsibilities/Duties: Job duties will be directed by owner and will vary weekly. They may include but are not limited to the following:
Experience:
Other:
Pay:$18-20/hour depending on skills/experience
Email cover letter and resume to: [email protected]
Job Type: Full-time
Benefits:
Independent private-practice abdominal and pelvic health physical therapy clinic seeking outgoing person to work at front desk and act in patient coordinator, sales/marketing and administrative roles. The ideal candidate will enjoy talking to people, be a great phone communicator and be able to multi-task and switch priorities quickly.
Full time, PERMANENT job. THIS IS NOT A SUMMER JOB FOR STUDENTS. Paid time off. Access to gym equipment and yoga wall. Health stipend. Training provided.
Responsibilities/Duties: Job duties will be directed by owner and will vary weekly. They may include but are not limited to the following:
- Patient management: Answering phone, communicating with potential and existing patients within 24 hours of call/message, answering questions, describing pelvic health PT and how it can benefit patients
- Scheduling new patients, fulfilling existing patient schedule change requests
- Calling MD offices to get referral orders and signed POCs
- Must be comfortable talking about sensitive information and topics: including sensitive body parts, trauma, sexual dysfunctions, sales/marketing language, finance
- Marketing/Sales: Using persuasive language to describe what sets our business apart from others, converting and booking leads, collecting reviews/feedback from patients, attending events, making marketing materials and social media, mailings
- General administration: Managing contact list, electronic filing of records, Other necessary administrative tasks to support business and PT/OTs
- Maintain office/facilities: clean equipment, maintain cleanliness of office, put away laundry
- Assist owner with general miscellaneous administrative tasks
Experience:
- Right candidate must be comfortable and mature listening/talking about sensitive topics including sexual abuse/trauma, pelvic anatomy, urinary and bowel problems, and sexual orientation, pregnancy, sexual dysfunction and other pelvic/abdominal dysfunctions without judgement
- Must be a good communicator, be comfortable using scripts and persuasive language and have positive attitude, initiative and time management skills
- Be comfortable talking on the phone and thinking on your feet
- Must have experience with customer service and marketing/sales
- Be familiar with scheduling/taking payments
- Be friendly, motivated and like to have FUN!
- Be organized, attentive to detail, and creative
- Be looking interested in a job that grows as we grow!
Other:
- 38-40 hours/week; full-time; in office
- Regular business hours 8:00 am-5:00 pm
- Paid time off
- Health stipend
- Will be provided company ipad or computer to use for business only
- Paid training; hands-on training, roleplay and phone scripts; on-going mentoring
- Company outings and team building activities quarterly
Pay:$18-20/hour depending on skills/experience
Email cover letter and resume to: [email protected]
Job Type: Full-time
Benefits:
- Health stipend
- Paid time off
- Professional development assistance
Skills
Wellness and Fitness Services