Retail Support Specialist
2 - 5 years
Nashville, TN
Full-time
Hybrid
1 month ago
About the role
Company Description
DSI is a premier sales enablement partner specializing in consumer and commercial selling opportunities within the indirect dealer space. We provide comprehensive support to our dealer partners, including sales management, training, marketing expertise, technical solutions, and efficient logistics. With a focus on personalized service and strong product offerings, DSI helps retailers grow their businesses. Supported by a nationwide team of Territory Managers, DSI delivers fast, reliable service and opportunities for success.
Role Description
The Retail Support Specialist is a full-time on-site role located in Nashville, TN. In this position, you will support retailers by providing technical assistance, resolving customer queries, and troubleshooting product-related issues. You will collaborate with team members to address client needs and deliver excellent customer service. Additional responsibilities include maintaining accurate records, analyzing support data, and ensuring timely resolutions for all inquiries.
Qualifications
DSI is a premier sales enablement partner specializing in consumer and commercial selling opportunities within the indirect dealer space. We provide comprehensive support to our dealer partners, including sales management, training, marketing expertise, technical solutions, and efficient logistics. With a focus on personalized service and strong product offerings, DSI helps retailers grow their businesses. Supported by a nationwide team of Territory Managers, DSI delivers fast, reliable service and opportunities for success.
Role Description
The Retail Support Specialist is a full-time on-site role located in Nashville, TN. In this position, you will support retailers by providing technical assistance, resolving customer queries, and troubleshooting product-related issues. You will collaborate with team members to address client needs and deliver excellent customer service. Additional responsibilities include maintaining accurate records, analyzing support data, and ensuring timely resolutions for all inquiries.
Qualifications
- Strong Customer Support and Communication skills to provide effective assistance and maintain professional client relationships
- Proficiency in Technical Support, including familiarity with relevant tools and processes
- Analytical Skills and ability to assess and resolve customer inquiries efficiently
- Experience in Troubleshooting issues to identify and implement solutions promptly
- Ability to work independently as well as collaboratively in an on-site environment
- Strong organizational skills with attention to detail
- Previous retail or sales experience is a plus
- High school diploma or equivalent required; additional technical certifications are a plus
Skills
Telecommunications