As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.

Industry: Transport, Logistik, Lieferkette und Lagerhaltung
Company Size: 10.001+ Beschäftigte

DHL Supply Chain

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A preferred internal candidate has been identified. All qualified candidates will be considered for this role and future opportunities.

**Operations Manager (Operations Manager II)**

The Operations Manager II role has a national salary range of $72,000 - $85,000.

For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

**Job Description**

- Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.

- Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.

- Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.

- Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.

- Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

- Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.

- Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.

- Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

**Required Education And Experience**

- Bachelor's degree or equivalent experience, preferred.

- 1+ years logistics industry experience, required.

- 2+ years of experience in a supervisory or management role, required.

- Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

Operations Manager (Operations Manager II)

The Operations Manager II role has a national salary range of $72,000 - $85,000.

For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

**Job Description**

- Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.

- Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.

- Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.

- Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.

- Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

- Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.

- Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.

- Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

**Required Education And Experience**

- Bachelor's degree or equivalent experience, preferred.

- 1+ years logistics industry experience, required.

- 2+ years of experience in a supervisory or management role, required.

- Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

This role is for new business in the area

**General Manager I - Distribution**

The General Manager I role has a national salary range of $120,000 - $155,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a General Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in developing and implementing strategic processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of operational space.

**Job Description:**

- Oversee day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.

- Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.

- Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support as needed, while also developing a strong team culture.

- Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.

- Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.

- Manage vendor relationships, and ensure cost-effective services and supplies while managing the site in accordance with the commercial agreement.

- Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision-making and drive continuous improvement.

- Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.

- Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships.

- Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong team collaboration.

**Required Education And Experience**

- 5+ years managerial/supervisory experience, required

- 2+ years of experience in a supply chain, warehousing or distribution environment, required

- Experience in Third Party Logistics (3PL) and/or Contract Logistics, preferred

- Staff management, required

- P&L management, preferred

- Project management, preferred

- Bachelor’s degree or equivalent, preferred

- Warehouse Management Systems (WMS) experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

General Manager I - Distribution

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Client Support Specialist

Shift: First Shift, Monday - Friday, 8:00 am - 4:30 pm

Pay: $23.50 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

- Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

- Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.

- Serve as the primary liaison between customers and internal teams like warehouse and transportation.

- Build and maintain trust with customers through clear, open, and interactive communication.

- Process and accurately input all customer orders and special shipping requests.

- Track customer orders and proactively communicate status updates and any changes.

- Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.

- Manage all order-related paperwork and maintain organized files for easy access.

- Maintain and update a current and accurate procedures manual for all client support processes.

- Run various reports to check product availability and inventory integrity and identify and resolve variances.

- Contribute to and participate in initiatives that improve safety, quality, and productivity.

- Ensure all food safety and quality guidelines are followed in all tasks.

- Crosstrain in various tasks to provide coverage and assistance to other team members.

- Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.

- Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

SECURITY AND SAFETY

- Adheres to all company security and inventory control procedures.

- Maintains a secure work environment and reports any safety or security concerns to management immediately.

- Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members

**Qualifications**

- Education: High school diploma or GED required; some college is a plus.

- Experience: 1–;2 years of customer service experience in a third-party logistics (3PL) environment.

**Required Skills**

- Excellent verbal and written communication skills in English.

- Ability to interact with customers professionally and courteously.

- Basic computer proficiency, including Microsoft Word and Excel.

- Preferred: Experience with inventory management systems and/or fluency in Spanish.

**Physical Requirements**

- The role requires standing, sitting, and moving intermittently throughout the workday.

- Must be able to perform focused, detail-oriented work.

- Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

-  Affordable medical, dental, and vision coverage available beginning on your 30th day

-  PTO program for all associates, including paid holidays and vacation

-  401(k) with generous company match

-  Tuition reimbursement program

-  Excellent training and career advancement opportunities

Grow your skills. Shape your world.

xx

Client Support Specialist

The Industrial Engineer role has a national salary range of $70,000 - $115,000.

For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Are you looking for a challenging and exciting role that will allow you to drive operational performance while owning key projects for our customers? Do you take initiative to solve problems and pursue continuous improvement opportunities? Are you analytical, technically-minded, and detail-oriented? If so, we want you to join our team as a top-notch Industrial Engineer.

In this role, you'll be exposed to multiple operations of different sizes, with different products and processes. You'll work independently to manage deadlines and prioritize your workload in a manner that enables you to achieve results. You'll provide support with layout, design, improvement, and implementation that enables our sites to achieve peak performance. You'll champion Continuous Improvement initiatives and projects for the customer, and you'll identify and implement cost reduction, quality, safety, and ergonomic improvements. Your voice will be heard loud and clear in management circles, and you'll deliver results that have a direct impact on company profitability.

**Job Responsibilities**

- Work independently to manage deadlines and prioritize your workload in a manner that enables you to achieve results

- Provide support with layout, design, improvement, and implementation that enables our sites to achieve peak performance

- Champion Continuous Improvement initiatives and projects for the customer

- Identify and implement cost reduction, quality, safety, and ergonomic improvements

- Participate in management circles

- Deliver results

**Required Education And Experience**

- Bachelor’s degree in related discipline or equivalent, required

- 0-4 years of experience in distribution or logistics, required

- Experience with distribution, logistics, project management, preferred

- Bachelor's Degree or 4 years equivalent work experience, required

- Some knowledge of Industrial Engineering, preferred

- Basic concept of a warehouse operation (inbound, put away, pick, pack, ship)

- Capable of using AutoCAD and making layout changes

- Familiar with basic concept of continuous improvement and can identify low hanging fruit opportunities within an operation

- Performs GEMBA walks with operations team

- Can perform a time study and convert it to meaningful data

- Can use flowcharting software and can outline process steps

- Learning to communicate / interact with outside organizations (vendors, customers, and government)

- Utilizes conventional or routine approaches to problem-solving but shows the ability to think beyond the obvious solutions

- Develop relationships with vendors, suppliers, operators, and support functions for problem solving

- Capable of identifying a problem

- Strengthen communication skills across various levels within the organization

- Able to gain understanding of processes to identify areas of opportunity

Our organization is an equal opportunity employer.

Industrial Engineer

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include preparing correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Resolve product or service problems, clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Perform additional duties as assigned by Management. This role requires close collaboration with Operations in a fast?paced environment.

Position: First (1st) Shift Customer Service Rep

Shift: 6:00am –; 4:30pm, Tu-Fr

Base Pay: $21.00

Additional Incentives: All full-time employees are eligible to qualify for monthly performance and attendance incentive bonuses!

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A minimum of 6 month’s experience. Possess good written and verbal communication skills, time management skills, and organization skills. Ability to follow work procedures and safety rules. Ability to read, understand, and follow directions/instructions. Ability to operate basic documents and spreadsheet software. Understand and utilize systems to monitor and move workload. Track record of good attendance. Must be able to provide detailed communication both verbally and written in English. Perform additional duties as assigned by management.

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

-  Affordable medical, dental, and vision coverage available beginning on your 30thday

-  PTO program for all associates, including paid holidays and vacation

-  401(k) with generous company match

-  Tuition reimbursement program

-  Excellent training and career advancement opportunities

Grow your skills. Shape your world.

**Role Purpose **:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

**Key Accountabilities **:

- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

- Maintain customer records and update account information.

- Maintain financial accounts by processing customer adjustments.

- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

- Perform other duties as assigned.

**Required Education and Experience **:

- High School Diploma or Equivalent

- 0-12 months of system, data entry or reporting experience

- 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.

Position: First (1st) Customer Service Representative

Shift: Monday-Friday 6:00 AM to 2:30 PM

Pay: $21 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone, expert with Outlook, experience with dispatching and adjusting inbounds/outbounds.

Be part of the world’s largest logistics company! DHL Supply Chain certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

-  Affordable medical, dental, and vision coverage available beginning on your 30th day

-  PTO program for all associates, including paid holidays and vacation

-  401(k) with generous company match

-  Tuition reimbursement program

-  Excellent training and career advancement opportunities

Grow your skills. Shape your world.

**Role Purpose **:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

**Key Accountabilities **:

- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

- Maintain customer records and update account information.

- Maintain financial accounts by processing customer adjustments.

- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

- Perform other duties as assigned.

**Required Education and Experience **:

- High School Diploma or Equivalent

- 0-12 months of system, data entry or reporting experience

- 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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