Customer Experience & Growth Coordinator (CX + Sales Hybrid)
2 - 5 years
Draper, UT
Full-time
Onsite
1 month ago
About the role
Customer Success & Growth Specialist — corabuild.ai
Utah-based preferred
$18–25/hr DOE + performance bonus
About corabuild.ai
We're building AI-powered software for the home building industry - giving builders, trades, and homeowners instant access to the project information they need. We're a small, fast-moving team with big ambitions to change how the industry communicates and uses information.
If you want to join early at a company that's growing fast and putting AI to work in meaningful, practical ways - this is that opportunity.
The Role
This role is a balanced yet evolving blend of sales, support, and product. You'll own the full customer lifecycle - converting warm leads into active users, guiding new users to their point of first impact, and keeping customers engaged and growing. You'll also use AI tools to sharpen your own workflows and surface insights that help the whole team move faster.
What You'll Do
→ Follow up with warm leads, demo requests, and marketing-qualified leads via email, text, and phone
→ Guide new users through onboarding to their first real win on the platform
→ Proactively re-engage inactive users and leverage in-house AI tools to identify at-risk accounts before they churn
→ Handle customer questions and support requests quickly and clearly
→ Spot expansion opportunities and help customers get more value from the product
→ Use AI tools to streamline your workflows and surface trends in user behavior
→ Track friction points and share clear feedback with the product team
→ Represent Corabuild in person at site visits or events when needed
You'll Thrive Here If You're...
→ A true self-starter who takes initiative without waiting to be told
→ Genuinely curious about AI - eager to experiment with new tools and find smarter ways to work
→ Open to learning fast, trying things, and iterating when something doesn't work
→ A clear communicator in writing, on calls, and in person
→ Comfortable reaching out proactively and following up persistently but respectfully
→ Organized enough to juggle follow-ups across dozens of users at once
Nice to Have
→ Background in customer success, support, or sales
→ Experience with SaaS products
→ Familiarity with home building, custom home design, or contracting
→ Understanding of SaaS sales process, Sales Methodology, Strategic and Conceptual Selling, and Funnel Management
Compensation
→ $18–25/hr depending on experience
→ Performance bonus tied to: trial conversions, customer activation, retention, and account growth
How to Apply
Send a short note on why you're a great fit along with any relevant experience. Include one example of how you'd follow up with a lead who showed interest but didn't sign up.
Apply to: [email protected]
Utah-based preferred
$18–25/hr DOE + performance bonus
About corabuild.ai
We're building AI-powered software for the home building industry - giving builders, trades, and homeowners instant access to the project information they need. We're a small, fast-moving team with big ambitions to change how the industry communicates and uses information.
If you want to join early at a company that's growing fast and putting AI to work in meaningful, practical ways - this is that opportunity.
The Role
This role is a balanced yet evolving blend of sales, support, and product. You'll own the full customer lifecycle - converting warm leads into active users, guiding new users to their point of first impact, and keeping customers engaged and growing. You'll also use AI tools to sharpen your own workflows and surface insights that help the whole team move faster.
What You'll Do
→ Follow up with warm leads, demo requests, and marketing-qualified leads via email, text, and phone
→ Guide new users through onboarding to their first real win on the platform
→ Proactively re-engage inactive users and leverage in-house AI tools to identify at-risk accounts before they churn
→ Handle customer questions and support requests quickly and clearly
→ Spot expansion opportunities and help customers get more value from the product
→ Use AI tools to streamline your workflows and surface trends in user behavior
→ Track friction points and share clear feedback with the product team
→ Represent Corabuild in person at site visits or events when needed
You'll Thrive Here If You're...
→ A true self-starter who takes initiative without waiting to be told
→ Genuinely curious about AI - eager to experiment with new tools and find smarter ways to work
→ Open to learning fast, trying things, and iterating when something doesn't work
→ A clear communicator in writing, on calls, and in person
→ Comfortable reaching out proactively and following up persistently but respectfully
→ Organized enough to juggle follow-ups across dozens of users at once
Nice to Have
→ Background in customer success, support, or sales
→ Experience with SaaS products
→ Familiarity with home building, custom home design, or contracting
→ Understanding of SaaS sales process, Sales Methodology, Strategic and Conceptual Selling, and Funnel Management
Compensation
→ $18–25/hr depending on experience
→ Performance bonus tied to: trial conversions, customer activation, retention, and account growth
How to Apply
Send a short note on why you're a great fit along with any relevant experience. Include one example of how you'd follow up with a lead who showed interest but didn't sign up.
Apply to: [email protected]
Skills
Software Development