Health Services Systems Analyst II
Martinez, CA
Full-time
Hybrid
1 month ago
About the role
The Position
Why Join Contra Costa Health?
Contra Costa Health (CCH) is offering an excellent employment opportunity to fill six (6) full-time Health Services Systems Analyst II positions assigned primarily to the CCH Information Technology Unit, Supporting the Programs of EpicCare Ambulatory, Epic Radiant & IT Business Process located in Martinez, CA.
The Health Services Systems Analyst II is responsible for the ongoing professional support of Epic and mission-critical clinical, business and operational applications. This support includes planning, implementing, and organizing activities relating to enterprise-wide application selection, deployment and optimization and training; other responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact-gathering meeting, through post-implementation review; developing and maintaining training environments and materials; and providing role-based education.
We Are Looking For Someone Who
What You Will Typically Be Responsible For
A Few Reasons Why You Might Love This Job
A Few Challenges You Might Face In This Job
Competencies Required
To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.
Minimum Qualifications
Education: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.
Experience: Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.
Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.
Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience.
Certification: Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.
Desirable Qualifications
Selection Process
The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.
TENTATIVE EXAM DATES
Remote Exam/Evaluation: Week of June 10, 2026
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
- REANNOUNCEMENT*
Why Join Contra Costa Health?
Contra Costa Health (CCH) is offering an excellent employment opportunity to fill six (6) full-time Health Services Systems Analyst II positions assigned primarily to the CCH Information Technology Unit, Supporting the Programs of EpicCare Ambulatory, Epic Radiant & IT Business Process located in Martinez, CA.
The Health Services Systems Analyst II is responsible for the ongoing professional support of Epic and mission-critical clinical, business and operational applications. This support includes planning, implementing, and organizing activities relating to enterprise-wide application selection, deployment and optimization and training; other responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact-gathering meeting, through post-implementation review; developing and maintaining training environments and materials; and providing role-based education.
We Are Looking For Someone Who
- Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team
- Shows initiative and follow-through
- Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
- Acknowledges and respects cultural and linguistic differences of diverse populations
- Demonstrates empathy in handling customer needs and builds a trusting rapport with customers
- Excels at troubleshooting
What You Will Typically Be Responsible For
- EpicCare Ambulatory:
- Supporting key Ambulatory functions including Surescripts, E-prescribing, IMO loads and maintenance, and Business Continuity Access (BCA) configuration
- Providing support for several Epic Ambulatory functions including serving as a lead if required on specific projects including but not limited to Epic special projects and upgrades
- Epic Radiant:
- Supporting enterprise imaging and clinical reporting platforms across the organization
- Responsible for the administration and optimization of the CCH AGFA PACS environment, including DICOM workflow management, CPACS administration, and VNA quality control to ensure data integrity and adherence to enterprise imaging governance standards
- Leading configuration and build efforts within Epic Radiant to support multiple imaging modalities and clinical departments, while also providing support for teleradiology integrations such as vRad to ensure accurate and timely report distribution
- Administering and supporting a diverse portfolio of imaging and diagnostic applications, including ZEISS FORUM, Nuance PowerScribe, and Change Healthcare Cardiology PACS, along with other enterprise imaging solutions
- Collaborating cross-functionally with infrastructure, clinical, and vendor teams to design, package, deploy, and maintain PACS-related applications, ensuring high availability, interoperability, and alignment with clinical workflows
- Performing PACS quality control activities, including patient and study reconciliation/merges, to support diagnostic accuracy and continuity of care across the health system
- Supporting the design, build, testing, deployment and optimization of the Epic electronic health record (EHR) system including Epic Radiant, Picture Archiving and communication Systems (PACS) integration and imaging and diagnostic applications
- IT Business Process:
- Leading and supporting requirements gathering efforts for IT initiatives across systems, applications and infrastructure
- Documenting and mapping current-state and future-state network processes and workflow having familiarity with network infrastructure concepts with an emphasis on redundancy, failover paths and risk points, and end-end supply chain functions
- Identifying gaps in redundancy or process inefficiencies and recommend improvements.
- Mapping workflows across procurement, inventory management, and distribution to identify bottlenecks and inefficiencies
- Collaborating with cross-functional teams to improve coordination between IT, operations, and vendors.
- Partnering with clinical, operational, and technical stakeholders to capture needs for EMR enhancements, workflows, and integrations
- Translating business and clinical requirements into clear documentation (user stories, functional specs, process flows).
- Assisting with testing, validation, and user acceptance for system updates and changes
- Creating detailed process maps, network diagrams, and workflow documentation using Microsoft Visio
- Building and maintaining documentation for processes, systems, and project updates
- Supporting areas of focus in Network Infrastructure (Process & Redundancy Focus), Supply Chain & Operations Alignment, and IT Requirements Gathering & Systems Support (including EMR)
- Supporting projects, reporting, and cross-functional initiatives as needed
A Few Reasons Why You Might Love This Job
- Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
- This job encompasses a wide range of responsibilities. Your day-to-day activities will be challenging and stimulating, keeping you from having your career pigeonholed
- Professional development funds are available for each employee
- Offices are in the central part of the County
- The team you would work with is full of people passionate about their jobs, constantly innovating and joyful collaborators
A Few Challenges You Might Face In This Job
- After hours work might be required during system upgrades
- Adapting to the frequency and timeliness of the regulatory changes
- Staff must adapt to new and ever-changing technology
- You may have to work under pressure and need to deliver products in tight timeframes
- Troubleshooting multiple interconnected systems
Competencies Required
- Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
- Critical Thinking: Analytically and logically evaluating information, propositions, and claims
- Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
- Self-Management: Showing personal organization, self-discipline, and dependability
- Oral Communication: Engaging effectively in dialogue
- Writing: Communicating effectively in writing
- Customer Focus: Attending to the needs and expectations of customers
- Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
- Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.
Minimum Qualifications
Education: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.
Experience: Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.
Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.
Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience.
Certification: Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.
Desirable Qualifications
- Database Certifications from Epic and Epic build (development) experience
- Proficiency in Microsoft Visio for diagramming and documentation
- Experience working in the public sector
- Agile methodologies, knowledge and experience
- Familiarity with Jira for requirements and project tracking
- Strong experience in process mapping and workflow design, especially in technical or operational environments
Selection Process
- Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
- Virtual Oral Assessment: Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a remote oral interview. The assessment is designed to measure candidates' competencies as they relate to the job. The oral interview will measure candidates' competencies as they relate to the job. These may include, but are not limited to: adaptability, self-management, oral communication, customer focus, and interpersonal savvy. Candidates must achieve a passing score on each of the competencies to pass the overall assessment and be placed on the eligible list. (Weighted 100%)
The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.
TENTATIVE EXAM DATES
Remote Exam/Evaluation: Week of June 10, 2026
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Skills
Government AdministrationInformation Technology