Information Technology Support Specialist
5+ years
Dallas-Fort Worth Metroplex
Full-time
Hybrid
1 month ago
About the role
Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Support Engineer I, Clinical Apps Admin focuses on providing technical assistance for clinical applications, resolving user issues, and ensuring optimal performance of healthcare technology systems. This role involves troubleshooting application errors, conducting routine maintenance, and collaborating with users to enhance application functionality. Specialists address complex user inquiries and ensure adherence to regulatory standards during interactions. Provides technical support for clinical applications, ensuring effective performance and user satisfaction while adhering to industry compliance standards.
- Resolve clinical application issues
- Assists users with software navigation
- Coordinate with IT teams for escalation
- Utilize ticketing system efficiently
- Document issue resolutions
- Monitor system performance and errors
- Update application configurations as required
- Provide end-user support documentation
- Gather user feedback for improvements
- Clinical Database Management
- Support Desk Tools Expertise
- Clinical Applications Support
- Troubleshooting Skills
- Communication Skills
- User Training and Documentation
- Documentation Maintenance
- Basic Network Knowledge
- Feedback Implementation
- Software Update Familiarity
Skills
Information TechnologyInformation Technology & ServicesHospitals and Health Care and Information Services