Launch Operation Coordinator — KEWDC5806757
5+ years
Austin, TX
Part-time
Onsite
1 month ago
About the role
Part-Time Role
Job Overview
The City Launcher is responsible for supporting local operations and ensuring a great customer experience within a specific area or market.
This role combines recruiting, training, field support, and operations management . You will help hire and train onsite support staff, monitor performance, assist restaurant partners, and make sure day-to-day operations run smoothly.
You’ll spend time working directly in the field, visiting restaurants and supporting local business initiatives.
Key Responsibilities
1. Hiring & Onboarding
2. Training & Coaching
3. Field Operations & Performance Management
4. Local Market Support
5. Hub Ownership
What Success Looks Like
Qualifications
Preferred Experience
Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.
Job Overview
The City Launcher is responsible for supporting local operations and ensuring a great customer experience within a specific area or market.
This role combines recruiting, training, field support, and operations management . You will help hire and train onsite support staff, monitor performance, assist restaurant partners, and make sure day-to-day operations run smoothly.
You’ll spend time working directly in the field, visiting restaurants and supporting local business initiatives.
Key Responsibilities
1. Hiring & Onboarding
- Recruit, interview, and help hire onsite support staff (OSS)
- Ensure candidates meet quality and professionalism standards
- Manage onboarding and help new hires get started successfully
2. Training & Coaching
- Train new and existing staff on operational processes and expectations
- Reinforce standards for customer experience and setup procedures
- Provide guidance and support to improve team performance
3. Field Operations & Performance Management
- Coordinate staffing coverage and support daily operations in your region
- Observe team members during live shifts and provide feedback/coaching
- Identify strong performers and address performance issues when needed
4. Local Market Support
- Support local business growth initiatives and restaurant partnerships
- Visit restaurant partners and assist with operational needs
- Conduct restaurant test orders to ensure quality standards are met
- Serve as the local operations representative for your assigned market
5. Hub Ownership
- Maintain a reliable and prepared workforce for your assigned area
- Ensure shifts are properly staffed and operations run smoothly
- Communicate operational gaps or risks to leadership teams
What Success Looks Like
- Strong customer experience and operational quality
- Well-trained and dependable onsite support staff
- Fast onboarding and successful ramp-up of new hires
- Smooth and organized local operations
- Consistent execution and performance across all shifts
Qualifications
- 2–5 years of experience in operations, recruiting, training, hospitality, or field management
- Strong communication and people management skills
- Comfortable providing feedback and coaching employees
- Organized, proactive, and able to work independently
- Comfortable traveling locally and working in the field regularly
Preferred Experience
- Marketplace or gig workforce operations
- Hospitality or restaurant operations
- Experience launching or supporting operations in a new market
Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.
Skills
Food and Beverage ServicesBusiness Development