Customer Service Specialist
2 - 5 years
Livermore, CA
Contract
Onsite
1 month ago
About the role
Job Summary:
A leading healthcare technology organization is seeking a Customer Service Specialist to support a fast-paced, high-volume call center environment. This role is responsible for handling inbound and outbound customer interactions, assisting with patient support activities, processing service-related requests, and providing guidance on digital tools and products. The ideal candidate will have strong communication skills, excellent attendance, and the ability to multitask in a dynamic environment.
Key Responsibilities:
• Handle high-volume inbound and outbound customer calls in a professional manner
• Assist customers with demographic updates, physician information changes, and service-related requests
• Record and maintain accurate customer information and documentation
• Support customers with digital platform usage and basic technology troubleshooting
• Provide product guidance and testing support to customers as needed
• Follow approved call scripts and internal procedures during customer interactions
• Coordinate communication related to customer results and reporting requirements
• Promote adherence to testing schedules and customer engagement initiatives
• Maintain strong attention to detail while managing multiple systems and applications
• Ensure compliance with privacy, security, and regulatory guidelines including HIPAA requirements
• Maintain schedule adherence, punctuality, and dependable attendance
Required Qualifications:
• High School Diploma or equivalent
• Minimum 2 years of experience in a high-volume call center environment
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications and smart devices
• Strong computer navigation skills across multiple systems and platforms
• Ability to manage changing priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work flexible schedules when required
Preferred Qualifications:
• Experience supporting customers in a healthcare or clinical environment
• Associate degree or higher
• Experience providing technical or digital platform support
• Previous experience handling customer escalations or complaints
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Pay Range: $25/hr to $27/hr
A leading healthcare technology organization is seeking a Customer Service Specialist to support a fast-paced, high-volume call center environment. This role is responsible for handling inbound and outbound customer interactions, assisting with patient support activities, processing service-related requests, and providing guidance on digital tools and products. The ideal candidate will have strong communication skills, excellent attendance, and the ability to multitask in a dynamic environment.
Key Responsibilities:
• Handle high-volume inbound and outbound customer calls in a professional manner
• Assist customers with demographic updates, physician information changes, and service-related requests
• Record and maintain accurate customer information and documentation
• Support customers with digital platform usage and basic technology troubleshooting
• Provide product guidance and testing support to customers as needed
• Follow approved call scripts and internal procedures during customer interactions
• Coordinate communication related to customer results and reporting requirements
• Promote adherence to testing schedules and customer engagement initiatives
• Maintain strong attention to detail while managing multiple systems and applications
• Ensure compliance with privacy, security, and regulatory guidelines including HIPAA requirements
• Maintain schedule adherence, punctuality, and dependable attendance
Required Qualifications:
• High School Diploma or equivalent
• Minimum 2 years of experience in a high-volume call center environment
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications and smart devices
• Strong computer navigation skills across multiple systems and platforms
• Ability to manage changing priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work flexible schedules when required
Preferred Qualifications:
• Experience supporting customers in a healthcare or clinical environment
• Associate degree or higher
• Experience providing technical or digital platform support
• Previous experience handling customer escalations or complaints
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Pay Range: $25/hr to $27/hr
Skills
Customer Service