CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe.

Industry: Insurance
Company Size: 5,001-10,000 employees

CNA Insurance

Savvy Admin PROD

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This individual contributor position works under moderate direction, and within defined authority limits, to manage commercial claims with moderate to high complexity and exposure for a specific line of business. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s).

**JOB DESCRIPTION:**

Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

- Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.

- Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.

- Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters , estimating potential claim valuation, and following company's claim handling protocols.

- Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.

- Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims.

- Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.

- Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.

- Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation.

- Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.

- Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.

- May serve as a mentor/coach to less experienced claim professionals

May perform additional duties as assigned.

Reporting Relationship

Typically Manager or above

**Skills, Knowledge & Abilities**

- Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.

- Solid verbal and written communication skills with the ability to develop positive working relationships, summarize and present information to customers, claimants and senior management as needed.

- Demonstrated ability to develop collaborative business relationships with internal and external work partners.

- Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions.

- Demonstrated investigative experience with an analytical mindset and critical thinking skills.

- Strong work ethic, with demonstrated time management and organizational skills.

- Demonstrated ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.

- Developing ability to negotiate low to moderately complex settlements.

- Adaptable to a changing environment.

- Knowledge of Microsoft Office Suite and ability to learn business-related software.

- Demonstrated ability to value diverse opinions and ideas

Education & Experience:

- Bachelor's Degree or equivalent experience.

- Typically a minimum four years of relevant experience, preferably in claim handling.

- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.

- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.

- Professional designations are a plus (e.g. CPCU)

#AR-Hybrid

~~In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, ~~~~Illinois ~~, ~~Maryland, ~~~~Massachusetts ~~,~~New York and Washington, ~~ ~~the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.~~

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Workers Compensation Claims Specialist, Disposition

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

**Job Summary**

We are looking for a driven tax professional who will join a highly collaborative team to perform tax accounting and reporting responsibilities throughout the income tax life cycle. Responsibilities include preparing tax provision computations and disclosures, identification of process efficiencies, and building or interpreting tax data and analytics. This role provides an opportunity to collaborate with different areas of the tax division and interaction with tax leadership is expected.

**JOB DESCRIPTION:**

**Essential Duties & Responsibilities**

- Prepares income tax provision calculations, including utilizing and configuring software to calculate tax provisions, preparing journal entries, tracking deferred tax inventory, preparing analytics on tax results, and analyzing tax account rollforwards.

- Prepares tax analytic schedules and dashboards and collaborates with team to communicate results to tax leadership.

- Performs basic data transformations and creation of simple reports in Power Query and Power BI. Willingness to advance these skills is essential.

- Provides a fresh perspective on tax provision processes and identifies potential improvements, including the use of artificial intelligence, tax technology and other automation tools, where applicable.

- Supports tax technology initiatives focused on the development and enhancement of processes and achieving the highest and best use of technology across the Division.

- Collaborates with Tax Division peers to address tax issues and meet organizational objectives.

- Participates in the assessment of Generally Accepted Accounting Principles and Accounting Standards Codification Topic 740: Income Taxes (ASC 740) and Statements of Statutory Accounting Principles No. 101 (SSAP 101) impacts on tax law and accounting standard changes.

- Stays current on trends and developments on income tax accounting and reporting guidance, as applicable to the insurance industry.

**Skills, Knowledge & Abilities**

- Working knowledge of ASC 740. Working knowledge of SSAP 101 is a plus.

- Working knowledge of C Corporation taxation in general, including experience with newly enacted legislation. Exposure to insurance taxation a plus.

- Curious mindset, courage to ask questions. Solid tax research skills.

- Solid computer skills with a focus toward automated solutions and improved operational outcomes. Prior use of Power Query and Power BI expected. Corptax software experience is a plus, in addition to Workday general ledger platform experience.

- Solid verbal and written communication skills, with the ability to effectively describe tax issues.

- Results oriented with the ability to solve problems and work independently and/or in a team environment, demonstrating strong interpersonal skills.

- Solid organizational and planning skills.

**Education & Experience**

- Bachelor’s degree in accounting. Master of Science in Taxation degree is a plus.

- Certified Public Accountant designation preferred or in progress.

- Minimum 3-5 years of public or corporate tax experience. Exposure to Insurance Industry is a plus.

~~In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, ~~~~Illinois ~~, ~~Maryland, ~~~~Massachusetts ~~,~~New York and Washington, ~~ ~~the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.~~

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Tax Accounting and Reporting Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

You have a clear vision for where your career can go – and at CNA, we’re committed to helping you get there. We foster a culture where people know they matter, feel connected to meaningful work, and are supported in using their talents to their fullest potential.

This individual contributor role operates under broad authority to manage commercial claims of low to moderate complexity and exposure within the Auto Physical Damage line(s) of business. The position is responsible for coordinating all aspects of the claim resolution process in accordance with company guidelines, while consistently delivering high-quality outcomes and strong customer service. Regular communication with customers, insureds, and other stakeholders is required, and the role may support designated accounts. This position offers a flexible, hybrid work schedule, requiring 2 days in a CNA office per week.

**JOB DESCRIPTION:**

**Essential Duties & Responsibilities:**

~~Performs a combination of duties in accordance with departmental guidelines:~~

- Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit.

- Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.

- Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language, estimating potential claim valuation, and following company's claim handling protocols.

- Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.

- Works with appropriate internal and external partners, suppliers and experts by identifying and effectively collaborating with necessary resources to facilitate best claim outcomes.

- Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.

- Developing ability to manage expenses by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.

- Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.

- Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and issuing appropriate claim disbursements.

- Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.

May perform additional duties as assigned.

**Reporting Relationship**

Typically Manager or above

**Skills, Knowledge & Abilities**

- Developing basic knowledge of the commercial insurance industry, products and claim practices.

- Good verbal and written communication skills with the ability to demonstrate empathy while providing exceptional customer service.

- Ability to develop collaborative business relationships with both internal and external work partners.

- Able to exercise independent judgement, solve basic problems and make sound business decisions.

- Analytical mindset with critical thinking skills.

- Strong work ethic, with demonstrated time management and organizational skills.

- Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.

- Knowledge of Microsoft Office Suite and ability to learn business-related software.

- Adaptable to a changing environment

- Ability to value diverse opinions and ideas

**Education & Experience:**

- High school Diploma required. Associates or Bachelor's Degree preferred.

- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.

- Prior claim handling, or business experience in the insurance industry and/or customer service is preferred.

~~In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, ~~~~Illinois ~~, ~~Maryland, ~~~~Massachusetts ~~,~~New York and Washington, ~~ t~~he national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.~~

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Auto Physical Damage Claims Representative

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

**JOB DESCRIPTION:**

**Location: **Boston or New York City CNA Office

**Hybrid work: ** 3 days in office with possibility of more days on-site, if needed

**Position Summary**

We are seeking an experienced **Administrative Assistant II ** to provide proactive, high-quality administrative and operational support to leaders within our Commercial Underwriting organization. This role helps leaders operate efficiently by managing complex logistics, preparing data-driven materials, and serving as a trusted partner across teams.

The ideal candidate is highly organized, detail‑oriented, adaptable, and comfortable working in a fast‑paced, collaborative environment while handling sensitive and confidential information with discretion.

Qualified candidates should have intermediate skills in the Microsoft Office Suite, including PowerPoint and Excel, plus experience using AI tools (such as Copilot or similar). Familiarity with data analysis and reporting tools (such as Looker and Power BI) is helpful, along with the ability to thrive in an agile learning environment.

The target salary for this Northeast based role is $65,000 to $85,000 annually.

**Key Responsibilities**

**Administrative & Executive Support**

- Provide proactive administrative and logistical support that enables leaders to focus on strategic priorities.

- Manage complex calendars, meeting logistics, and scheduling; anticipate conflicts and resolve issues independently.

- Coordinate end-to-end travel arrangements and process expense reports accurately and on time.

- Draft, prepare, and distribute professional correspondence, reports, presentations, and meeting materials.

- Prepare large datasets, reports, and presentation materials for senior leadership and internal or external meetings.

- Maintain organized electronic files, SharePoint sites, and databases with strong version control and file hygiene.

- Handle sensitive and confidential information with a high level of discretion and professionalism.

**Business & Broker Support**

- Provide timely and accurate support related to broker and agency activities, as applicable.

- Update and maintain business opportunities, relationships, and reporting in Salesforce and other internal systems.

- Partner with internal teams to support onboarding, changes, and agency needs.

- Gather data and prepare analyses, reports, and presentations to support business unit priorities.

**Customer Service & Partnership**

- Serve as a reliable point of contact for leaders and internal partners, responding promptly and professionally.

- Apply sound judgment and initiative to identify solutions and escalate complex issues appropriately.

- Adapt effectively to changing priorities while maintaining a high standard of service and accuracy.

**Office & Project Support**

- Assist with special projects as needed, with quality, accuracy, and timely execution.

- Ensure final deliverables are complete, meet quality standards, and achieve intended outcomes.

- Coordinate meetings, events, and team activities as needed.

- May serve as a facilities and office liaison, including supply management, equipment coordination, and vendor support.

- Process invoices, accounts payable activities, and other operational requests as required.

**Qualifications**

**Education & Experience**

- Some college coursework preferred (Business, Accounting, Marketing, or related field).

- Typically 4+ years of administrative experience, preferably supporting leaders or teams in a professional services or corporate environment.

**Skills & Capabilities**

- Strong written and verbal communication skills with professional judgment and tone.

- Excellent organizational skills with the ability to manage multiple priorities and deadlines.

- Strong interpersonal skills with the ability to collaborate effectively across levels and functions.

- Ability to work independently, anticipate needs, and resolve issues proactively.

- Intermediate proficiency in Microsoft 365 (Outlook, Teams, Word, PowerPoint, Excel); strong PowerPoint and Excel skills preferred.

- Experience using AI productivity tools (e.g., Copilot or similar) and comfort learning new technologies.

- Familiarity with data analysis or reporting tools (e.g., Power BI, Looker) is a plus.

~~In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, ~~~~Illinois ~~, ~~Maryland, ~~~~Massachusetts ~~,~~New York and Washington, ~~ ~~the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.~~

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Administrative Assistant II, Executive Support, Data Reporting, Project Management

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA is one of the premier providers of professional liability insurance. CNA offers excellent work/life balance opportunities and a strong benefits package.

We are currently seeking a Complex Claims Consultant in our Financial Lines Claims team. The individual in this position will primarily focus on high severity D&O and E&O claims under policies issued to Public Companies as well as Financial Institutions such as large depository institutions, insurance companies and investment advisors. The Individual in this position will investigate and maintain complex professional liability claims and work within specific limits of authority on assignments requiring significant technical complexity and coordination. While utilizing claims policies and guidelines, the Individual in this position will also review coverage, assess liability and damages, secure information, and negotiate and settle claims.

The average caseload for this claim professional will be approximately 120-135 files. These claims can be highly complex in nature and valued in the multi-million dollar range. Insurance litigation and coverage interpretation/analysis experience is strongly desired.

**JOB DESCRIPTION:**

**Essential Duties & Responsibilities**

~~Performs a combination of duties in accordance with departmental guidelines:~~

- Manages an inventory of highly complex litigated claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. This includes analysis of complex coverage issues requiring strong coverage acumen with respect to a variety of policy forms, involving multiple coverages and coverage parts.

- Ensures exceptional customer service by managing all aspects of the claim, interacting and communicating professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.

- Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.

- Leads focused investigation to determine independent assessment of liability and damages by gathering pertinent information, such as contracts or other documents, as necessary to verify the facts of the claim.

- Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Directly negotiates and resolves cases where appropriate and participates in mediations and settlement conferences to resolve files. Attends trial as necessary.

- Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.

- Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.

- Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.

- Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight list, and preparing and presenting succinct summaries to senior management.

- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.

- Mentors, guides, develops and delivers training to less experienced Claim Professionals.

~~May perform additional duties as assigned.~~

**Reporting Relationship**

Typically Director or above

**Skills, Knowledge & Abilities**

- Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures. This position requires demonstrated ability to handle litigated matters, including selection and direction of counsel, and formulation and execution of resolution strategies and strategic coordination with counsel, insureds, brokers and other insurers under reimbursement policies.

- Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.

- Strong communication, negotiation and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.

- Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.

- Strong work ethic, with demonstrated time management and organizational skills.

- Ability to work in a fast-paced environment at high levels of productivity.

- Demonstrated ability to negotiate complex settlements.

- Experience interpreting complex commercial insurance policies and coverage.

- Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.

- Knowledge of Microsoft Office Suite and ability to learn business-related software.

- Demonstrated ability to value diverse opinions and ideas.

**Education & Experience**

- Bachelor's Degree or equivalent experience. Juris Doctorate is preferred.

- Typically a minimum six years of relevant experience, preferably in Professional Liability claim handling or a minimum of six years in a law firm handling Professional Liability matters

- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable

- Prior negotiation experience

- Professional designations preferred (e.g. CPCU)

~~In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, ~~~~Illinois ~~, ~~Maryland, ~~~~Massachusetts ~~,~~New York and Washington, ~~ ~~the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.~~

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Complex Claims Consultant - Financial Lines/Public D&O

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