Climbing Business Journal is the leading source for news, research and analysis of the indoor climbing industry.  

www.climbingbusinessjournal.com

Industry: Newspaper Publishing
Company Size: 2-10 employees

Climbing Business Journal

Savvy Admin PROD

**Overview**

A Gym Manager is someone who develops their team, is responsible for their locations financial performance, and embodies Sender One’s core values when making decisions. As a coach and mentor, the Gym Manager ensures their designated department managers are providing an outstanding experience to new visitors, guests, members, and partners who walk through our doors and is a resource to the Sender One staff.

**Responsibilities**

- Builds and sustains a staff and community culture at their location that aligns with Sender One’s core values, purpose, and brand promise;

- Responsible for their gym’s operational and financial performance including, but not limited to, Customer Experience, Programs, Groups & Parties, Yoga & Fitness, Retail & Marketing, Route Setting, Risk and Safety, Facilities, Billing, and Human Resources;

- Motivates, inspires, and develops their gym staff through a culture of accountability;

- Executes against a budget with specified revenue, expense, and profit;

- Ensures proper risk management practices are executed in all areas of the facility;

- Leads local community outreach efforts in coordination with the marketing team;

- Leads, manages and holds all direct reports accountable;

- Removes obstacles and barriers for the team;

- Integrates company departments into a single gym location;

- Complete goals on development plan set by the Director of Operations and/or Vice President of Operations;

- Manages hiring & training needs for the gym;

- Understands the gym’s functions, financials, and offerings;

- Attends the weekly gym operation’s meeting to inform and collaborate with department managers on company changes, updates, and/or stucks at Sender One and guide them to achieving their goals;

- Oversees the completion of check ins and reviews, including but not limited to, 60 day, monthly, annual, and staff-requested check ins;

- Collaborates with the Risk & Safety team and the Facilities Managers to ensure their gym location is abiding by all safety guidelines set forth by Sender One;

**Profile**

- An experienced and trusted advisor for staff – discover & connect with others;

- Motivated by meeting goals through team work;

- Delegate and communicate with staff clearly and respectfully;

- Passionate about climbing, working with kids, and instructing;

- Ability to harness imagination and find novel approaches to shared responsibilities;

- Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;

- Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;

- Work with a team, provide support to fellow team members, share ideas, and earn trust;

- Take initiative and have the drive to grow professionally.

**Industry Experience**

- Experience in a leadership role;

- Experience managing financials & KPIs;

- Top rope & lead belay experience;

- Experience in the climbing industry;

- Experience coaching and instructing;

- Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;

- Knowledge of Paycom & interviewing experience;

- Knowledge of Rock Gym Pro reporting & data handling;

- Knowledge of Basecamp.

**Time Commitment**

- Must be able to work a minimum of 40 hours per work week (Sun – Sat);

- Must be fully available to work weekends when needed for special events, training, shadows etc. (Sat & Sun);

- Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;

- Must be able to attend the Weekly Manager’s meeting;

- Must be able to attend the Monthly Manager’s meeting;

- Must be able to attend the mandatory All Staff meeting.

**Key Performance Indicators (KPIs)**

- Gym Profit $;

- Average Daily Check Ins;

- Staff Net Promoter Score;

- Gym Net Promoter Score;

- Net Membership Growth.

**Wage Scale: **$72,000 – $84,000/annually

Gym Manager

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