Seasonal Help Desk Technician
Marysville, WA
Temporary
Onsite
1 month ago
About the role
This is a temporary seasonal position and is not eligible for benefits, except for sick leave.
This position provides technical help desk assistance as assigned. The work performed is highly confidential and sensitive in nature and follows established procedures and general directions; incumbents operate independently and apply established guidelines and alternatives with supervisor’s guidance readily available.
Other duties may be assigned as needed.
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Experience
Education And Training
Licenses Or Certificates
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds; occasionally lift 10 to 20 pounds; and rarely lift and/or move 20 to 50 pounds (employee may ask for assistance).
Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. This position works in an office, and the noise level in the work environment is usually low to moderate.
This position works a regular schedule; however, incumbents may be required to work some holiday, evening and/or weekend hours to respond to emergencies and/or to implement specific projects.
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.
This position provides technical help desk assistance as assigned. The work performed is highly confidential and sensitive in nature and follows established procedures and general directions; incumbents operate independently and apply established guidelines and alternatives with supervisor’s guidance readily available.
Other duties may be assigned as needed.
- Supports all City employees with technical issues related to hardware, software, and network systems.
- Responsible for help desk functions including expediting requests to the appropriate information services personnel and tracking help desk requests.
- Troubleshoots problems with desktop computer systems, software applications, and peripheral devices.
- Provides Microsoft Office support, including emerging Microsoft/Office 365 solutions.
- Deploys computer systems by administering images and installing software.
- Installs and maintains other technology-based tools as assigned.
- Performs preventive maintenance on desktop computer systems and peripheral devices.
- Assists with Asset Inventory Tracking.
- Assists with administering and deploying VoIP and wireless phone systems.
- Trains users on basic PC software, email, and phone systems.
- Documents IT processes and assists with optimizing workflows for efficiency.
- Conducts research on emerging technologies to improve municipal operations.
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Experience
- Two years of education and/or experience which provides sufficient training and knowledge to perform the administrative and technical duties of the job.
Education And Training
- High school diploma or GED.
- Associate of technical arts degree in computer information preferred.
Licenses Or Certificates
- Must be able to pass an extensive fingerprint background check.
- Must possess, or have the ability to possess within one month of hire date, a Washington State driver’s license.
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds; occasionally lift 10 to 20 pounds; and rarely lift and/or move 20 to 50 pounds (employee may ask for assistance).
Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. This position works in an office, and the noise level in the work environment is usually low to moderate.
This position works a regular schedule; however, incumbents may be required to work some holiday, evening and/or weekend hours to respond to emergencies and/or to implement specific projects.
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.
Skills
Government AdministrationInformation Technology